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Mazda of Elk Grove - Service Center

Elk Grove, CA

4.7
433 Reviews

433 Reviews of Mazda of Elk Grove - Service Center

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January 27, 2019

Always great service Mazda of ElkGrove is awesome. I have recommended Mazda of ElkGrove to family and friends. They have great customer service and treat you like family. More

by Rafaela Garcia
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Billy Shields
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Freddy Euler
Jan 28, 2019 -

Mazda of Elk Grove responded

Rafaela Garcia, You are awesome! Thank you so much for the awesome review and recommendation. We truly appreciate you and your loyalty and look forward to seeing you again soon. Until next time, enjoy the ride!

January 23, 2019

Im going to miss this dealer if I switch brands I have been coming here for years and they have always gone the extra mile for me. The treatment that you get from this dealership is really second to More

by NPalafax
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kyle Clauson
Jan 28, 2019 -

Mazda of Elk Grove responded

Nathan, This is EJ Delano, Service Manager. I just wanted to take the time to thank you for taking the time to speak with me last week. We truly value you as a customer and are sorry you are experiencing issues with your Mazda after your accident. I assure you we will continue to do anything we can to help. If you need anything else, please don't hesitate to give me a call.

January 22, 2019

Oil change Was greeted in a very friendly manner, the oil change and tire rotation was done expertly and timely, the waiting area provided excellent beverages an More

by dchinnarch@att.net
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Billy Shields
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : EJ Delano
Jan 22, 2019 -

Mazda of Elk Grove responded

Thank you for taking time to share your experience with us. We are so glad we could be there to ensure you had a smooth and timely servicing experience. We look forward to seeing you again, but until then, enjoy the ride!

January 13, 2019

Friendly helpful service I have never been disappointed taking my vehicle in to get it serviced. The staff is friendly and welcoming. I have never been forced into any service More

by apbishop
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Billy Shields
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kyle Clauson
Jan 14, 2019 -

Mazda of Elk Grove responded

apbishop, Thank you so much for taking time to share your experience with us. We truly appreciate you and your loyalty. We look forward to seeing you again, but until then, enjoy the ride!

January 11, 2019

Always friendly and professional I've been bringing my Mazda leases to the service center for 5 years now, and Billy has been my point man each and every time. He recognizes me as soo More

by aneubeck
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Billy Shields
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 14, 2019 -

Mazda of Elk Grove responded

aneubeck, Thank you so much for taking time to share your review with us. We are so glad Billy could be there to provide you constant excellent customer service. We truly appreciate you and your loyalty and look forward to seeing you again soon. Until next time, happy motoring!

January 10, 2019

Excellent Customer Care! Kyle in Service, Gerlie in sales, John in sales, and Deanna in Finance have all been absolutely amazing to my family and I. I love coming to Elk Grove More

by Eyefligh
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Candelaria
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kyle Clauson, Gerlie Fevidal, DeAnnah Mass
Jan 10, 2019 -

Mazda of Elk Grove responded

Eyefligh, Thank you so much for the positive review. We are so happy we could be apart of your Mazda experience. We know that life can be stressful, but we are glad we can be there to make sure you have a smooth and easy service experience. Until we see you again, happy motoring and happy new year!

January 09, 2019

Great customer service The sales & service team at Mazda of Elk Grove are very courteous, professional, and knowledgeable. They keep their word. There is a low/no pressure a More

by Gear Head
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jaik Willmon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Chris Howard
Jan 09, 2019 -

Mazda of Elk Grove responded

Car geek, Thanks for taking time to share your experience with us. We know the car-buying process can be stressful, but we are happy to hear you had a smooth and easy car-buying experience with us. Congratulations your new vehicle and welcome to the Mazda of Elk Grove family!

January 03, 2019

Always great service My names Kris N. I always go to Billy in service to get my baby taken care of. I’ve said it before and I’ll say it again..great dealership. I’ve alway More

by kodokris
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Billy Shields
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 04, 2019 -

Mazda of Elk Grove responded

Kris, Thank you so much for the wonderful review. We are so happy Billy has been there to ensure you have a smooth and easy servicing experience. We look forward to seeing you again. Until next time, happy motoring!

January 02, 2019

Excellent customer service The staff were extremely friendly and helpful. My car repair was done quickly and I got great value for my money. I would recommend their service de More

by MazdaGirl
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Billy Shields
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : EJ Delano
Jan 02, 2019 -

Mazda of Elk Grove responded

MazdaGirl, Thank you so much for the excellent review. We are so glad we could be there to provide excellent service and ensure you had a smooth and easy time. We hope we can continue to provide you excellent service for many years to come!

December 30, 2018

Satisfied at Elk Grove Mazda! I drove almost two hours for the type of customer service Juan provided us. Best sales guy around! He is versed in every aspect of the car buying expe More

by The Hatanakas
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Christopher Howard, Fritz Roepke, DeAnnah Mass, Juan Ramirez
Dec 31, 2018 -

Mazda of Elk Grove responded

The Hatanakas, Thanks for taking time to share your experience with us. We are so happy to hear that Juan was there to ensure you had the best car-buying experience possible. We hope we can continue to provide you excellent service for many years to come. Welcome to the Mazda of Elk Grove family!

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