Mazda of Elk Grove - Service Center

Back at it again with the Mazda Man! Once again you guys have out done yourselves! Came in with a broken part and got my car back feeling brand new! Not only that, Kyle and Freddy really Once again you guys have out done yourselves! Came in with a broken part and got my car back feeling brand new! Not only that, Kyle and Freddy really went out of their way to accommodate with my schedule and keeping me updated with everything! You guys are awesome!!! More

Very good service I had an appointment for an oil change and tire rotation, and asked about a possible bent rim. They got me in and out quickly and I was very happy wi I had an appointment for an oil change and tire rotation, and asked about a possible bent rim. They got me in and out quickly and I was very happy with the service. All of my questions were answered. There were actually two bent rims and I was given an estimate for replacement. That’s the only reason I didn’t give five stars. The estimate was not only very high but it had an error so it was for three rims instead of two. I thought $1000 for two rims was kind of shocking. Anyway, I’ll be back again. But not for the rims. More

Fantastic Service The service team at EG Mazda is first rate. I have been bringing my car there for over four years and have always had a very positive experience. Than The service team at EG Mazda is first rate. I have been bringing my car there for over four years and have always had a very positive experience. Thanks goes to Kyle, Billy and Jeremy they always take good care More

200,000 mile check up Brought my car in for a tune up after hitting 200,000 miles. Just as with every service I received great customer care. Billy is always friendly and a Brought my car in for a tune up after hitting 200,000 miles. Just as with every service I received great customer care. Billy is always friendly and a great service representative. More

Kyle Clauson, excellent customoer service Customer service is key to loyal business base. I came in for a simple problem with my blue tooth connectivity with my cell phone pairing properly to Customer service is key to loyal business base. I came in for a simple problem with my blue tooth connectivity with my cell phone pairing properly to my 2016 Mazda 3. Within 10 minutes he fixed my problem and I was on my way. This example of customer service is why i will continue to buy cars with Mazda of Elk Grove. More

Service Center did a great job but why make an appointment? Yesterday was the 3rd time I have brought my Mazda in for service. Each time I have been very satisfied with the work that was performed. My issue t Yesterday was the 3rd time I have brought my Mazda in for service. Each time I have been very satisfied with the work that was performed. My issue though is common to all three service visits. I make an appointment for a specific time. I show up at least 15 minutes early for the appointment. I am checked in. It then takes an hour to an hour and a half before my vehicle is brought into the shop. Every time this has happened. I will bring my vehicle into your shop for service again, only if the appointment time I make can be honored. Is that possible? Please provide me feedback. Hulmedav@comcast.net More

A great place for great service. I think this is the best dealership I’ve ever done business with. They are friendly, timely and professional. I highly recommend this group for all I think this is the best dealership I’ve ever done business with. They are friendly, timely and professional. I highly recommend this group for all your services. Jack More

Great service The service people are all very nice and knowledgeable. I had to wait for my car to be serviced. My serviceman recommended I use their complimentary s The service people are all very nice and knowledgeable. I had to wait for my car to be serviced. My serviceman recommended I use their complimentary shuttle to go eat, and he recommended a diner that was good. They had no problems with my car and did not pressure me to buy extra. More

Autoplay addition I wanted to upgrade my radio experience to autoplay. I was told it would take all day and was offered a loaner car. I did not take the offer of the I wanted to upgrade my radio experience to autoplay. I was told it would take all day and was offered a loaner car. I did not take the offer of the loaner car, but much appreciated the option. To my surprise, the procedure did not take all day. When I picked up my vehicle, radio was not responsive. Billy came out immediately, took a look and pulled my car around back to service. 5 minutes later, I was driving away listening to the radio, navigation, etc. More

20,000 Mile Service with Airplay Install I made an appointment to get 20,000 mile service for my 2017 Mazda 3 and they also installed Airplay at a discounted price because the Mazda dealer is I made an appointment to get 20,000 mile service for my 2017 Mazda 3 and they also installed Airplay at a discounted price because the Mazda dealer is going through a needed renovation. I arrived on time at 7:40am. They checked my in very quickly and they knew I was going to wait so they said it may take awhile with the Airplay install and estimated around 11am finish time. They were done ahead of schedule and I got my car back around 9:45am. They gave me a tour of the waiting area which had free wifi. The wifi was very fast. While I waited they sent me a text saying I could text back with any questions I had and I had an option to view the repair order online. The waiting are was very nice but the vending machine didn't take any dollar bills only change but they had free snacks and free coffee and soda. I had to wait 2 hours but it seemed to go by much faster as it didn't seem like I was there for 2 hours. They had my car waiting for my right outside the service waiting room. I very happy with the work they did. They rotated the tires which makes driving more fun for a little while. The Apple CarPlay is a very nice addition because now I can be hands free. I have no complaints about the service provided by Mazda of Elk Grove. My only complaint which is not a big deal is that I asked them not to wash the car but they did it anyway. I washed my car the day before and I usually don't let anyone else wash it because they never dry it correctly. Would I recommend getting service at Mazda of Elk Grove, Yes. More