Mazda of Elk Grove - Service Center

recall on mazda cx5 2018 Recall. Very nice , professional. Excellent customer service and people skills. Although we wanted to use the shuttle service and they took longer th Recall. Very nice , professional. Excellent customer service and people skills. Although we wanted to use the shuttle service and they took longer than our service time for us to go anywhere, we were more than happy to be done within the 2 hour time frame that was mentioned for the work to be done. More

Great Service Experience Chris in the service department did a great job in keeping me up to date with the warranty work needed on my vehicle. The multiple updates each day ga Chris in the service department did a great job in keeping me up to date with the warranty work needed on my vehicle. The multiple updates each day gave me confidence my vehicle was a priority. More

Excellent Service by People Who Care, Thanks Lance! I like my 2006 Mazda 6, keep it maintained, but had the check engine light come on. The engine had an air leak and needed repairs due to age. Becaus I like my 2006 Mazda 6, keep it maintained, but had the check engine light come on. The engine had an air leak and needed repairs due to age. Because I could damage the catalytic converter if I continued to drive my car, Lance and team recommended I leave it. Only, it was late Wednesday and I was not from Elk Grove. Lance did everything he could to help me - He rushed the parts for a repair on Friday, helped arrange a Loaner car that day even though it was 5pm.. Then remained in contact through the days on the status of the repairs, including letting me know that the car was done on Friday, but that they would like to keep it until Saturday morning to make sure with the new parts that seals were good. With Employees like Lance, Mazda of Elk Grove deserves the superb rating it has. Thank you. More

Great customer service I’ve used this dealership for service from mile 0 to 60,000. They are always kind and always explain everything they are doing and provide an estimate I’ve used this dealership for service from mile 0 to 60,000. They are always kind and always explain everything they are doing and provide an estimate before doing any work. They have a courtesy shuttle, and even provide complimentary rental car if the service will take a long time. They keep in touch with new findings and to let you know the car is done. Some workers have been there since I started going there, and it is nice to see familiar faces. I’ve never had a complaint after they’ve serviced the car. More

Best service ever Absolutely love the staff at Mazda of Elk Grove. Always a pleasant experience. I am greeted by name and my expectations are exceeded each time I go in Absolutely love the staff at Mazda of Elk Grove. Always a pleasant experience. I am greeted by name and my expectations are exceeded each time I go in for service. I was even given a shiny 2019 loaner while my vehicle was being serviced. I could go anywhere but I will always choose Mazda of Elk Grove because of their professionalism, genuine friendliness, and superior customer service. More

Quality Customer Service From the buying experience to my first service Mazda of Elk Grove has taken care of me. Staff was ready for me and courteous from start to finish. I w From the buying experience to my first service Mazda of Elk Grove has taken care of me. Staff was ready for me and courteous from start to finish. I was in and out in an hour, and I watched the mechanics work from the window in the waiting area. Donuts and a variety 👌 f beverages were available for us early risers. I look forward to a long relationship with Mazda of Elk Grove. More

Paint Issue with 2018 Mazda 6 Billy the service manager was incredible. You cannot beat this level of customer service period. Billy contacted and cleared the repair authorization Billy the service manager was incredible. You cannot beat this level of customer service period. Billy contacted and cleared the repair authorization through Mazda corporate and provided a brand new beautiful loaner that only had 20 miles on it. The repair was flawless and the car looks like new again. Billy made sure everything went smoothly and took the time needed for a quality job. Everyone at Mazda Elk Grove will treat you with courtesy and respect and handle your request with a smile. We will be back to purchase a car for my daughter and possibly my son. More

Excellent Service! I took my Mazda Cx 9 in for service a couple weeks ago. I can’t say enough about how amazing the service was at Mazda Elk Grove. Chris was extremely I took my Mazda Cx 9 in for service a couple weeks ago. I can’t say enough about how amazing the service was at Mazda Elk Grove. Chris was extremely helpful in getting me an appointment to bring my car in to get warranty work done the same day that I called. Chris “jumped through hoops” to get the warranty company to do their work at their dealership and got me a loaner car with no hassle. His communication with me was excellent and I always felt like he was looking out for my best interest. I would definitely utilize Mazda Elk Grove to service my Mazda again or purchase a new one there! All of the staff were friendly and very helpful. More

Ok but to slow for service Good service but slow especially on car wash after service. Asked a sales agent about new Mazda model coming out in Fall and he didn’t give me a ans Good service but slow especially on car wash after service. Asked a sales agent about new Mazda model coming out in Fall and he didn’t give me a answer except that we are in the dark about it. We have a CX-5 that will be ending it’s lease in April and we’re interested in this vehicle but based on the un friendly answer we got from this sales person we may have to go somewhere else for our next Mazda if we lease one. We have 2 Mazda allready More

Did couple inspections and updated my Mazda Screen Very good experience! I have salvage car Mazda 3 2026, but I was treated as if I am their regular customer. Didn't have any problem with anything! Very good experience! I have salvage car Mazda 3 2026, but I was treated as if I am their regular customer. Didn't have any problem with anything! More