Mazda of Elk Grove - Service Center

Mazda of Elk Grove Sell Lemon Cars Hi everyone this is a service announcement @mazdaofelkgrove sold me a LEMON CAR. @mazdaoforange won't FIX my car. Only had the car for 3 months purch Hi everyone this is a service announcement @mazdaofelkgrove sold me a LEMON CAR. @mazdaoforange won't FIX my car. Only had the car for 3 months purchased it on July 4th 2019 it's a brand new 2019 cx-3. Why is my car having problems when it's a brand new car? Car has been in the shop for a total of 16 days @mazdaofvacaville @akiramarumoto I would like my money back @7abcnews @mazdausa @mazdacanada @mazda_cx3 @twitter @facebook I brought this car for my business and it has been in the shop for most of the times since I got it. I can't work due to my business car is always in the shop. More

Service was extremely slow this time. Also my glove compartment now stick when I try to open it. People are very friendly, always. But the service was slow a was extremely slow this time. Also my glove compartment now stick when I try to open it. People are very friendly, always. But the service was slow and my car was not washed very well for all the time they had my car. More

Great costumer service Service folks very nice and helpful no matter how busy they are. They all work really hard. I was glad to get maintenance and repairs done on my car b Service folks very nice and helpful no matter how busy they are. They all work really hard. I was glad to get maintenance and repairs done on my car because it is running so much better. I noticed it right away. More

First visit for routine service Everything went fine I noticed an item on the “report card” that will need future attention. I would have appreciated this being verbally communicate Everything went fine I noticed an item on the “report card” that will need future attention. I would have appreciated this being verbally communicated to me at the end my visit. More

Superior Service Chris and his team a fabulous! They make sure that your vehicle is up to date for services needed. Great job Chris! Worth the drive. Chris and his team a fabulous! They make sure that your vehicle is up to date for services needed. Great job Chris! Worth the drive. More

6 years strong service dept I have been a loyal customer for 6 years and have taken my Mazda to Elk Grove. I’d you want Excellent service talk to Lance or Kyle. They do take care I have been a loyal customer for 6 years and have taken my Mazda to Elk Grove. I’d you want Excellent service talk to Lance or Kyle. They do take care of you and have some of the best and honest advisors who actually listen. They take their time and will help you no matter what you may need for service or repairs. I rate Elk Grove over all others in the Bay Area just because you are valued and just not a number. If you want a good place try out this Dealer. More

They go the extra mile for you The best dealership I have ever dealt with and they really put the time to treat you. I had some concerns with my car and the general manager called m The best dealership I have ever dealt with and they really put the time to treat you. I had some concerns with my car and the general manager called me personally to take care of the issues for me. That is going the extra mile for you. Thank you Mazda P.S. during their remodeling they are located in Nissan dealership. The Nissan guy’s were very friendly directing me to Mazda. I think both dealerships are great. More

Due Bill Accessories When I bought my new 2019 Mazda 3 Hatchback on 7/5/2019 I added a few accessories. Some of the accessories like all weather mats, navigation system w When I bought my new 2019 Mazda 3 Hatchback on 7/5/2019 I added a few accessories. Some of the accessories like all weather mats, navigation system were available the same day I purchased the car. The illuminated door sill plates, Clear Bra and Luxcare I had to have done at a later date. Mazda of Elk Grove called me 7/8 and I setup the install appointment for 7/17/2019. I knew they would have the car a few days but they gave me a free rental. Mazda Service department had the car at 7:00AM on Wednesday 7/17 the plan was to install the illuminated door sill plates then they had to take the car to the detail center for the rest of the items. They called me on 7/20 saying the car is ready. When I picked it up the car looked amazing inside and out. I picked it up in the afternoon on a sunny day so it was difficult to see how the door plates lite up. The Clear Bra was a smart investment because I do a lot of freeway driving and my previous car got beat up pretty bad with little dings from rocks from trucks. It's been about 6 weeks since the clear bra was installed and I've been hit with a few rocks none of them have penetrated the clear bra. I will always get the Clear Bra in the future it's the best investment I've made in a long time. The LuxCare is also amazing when I wash my car water beads up and drys with little effort and the interior leather is protected also. I haven't spilled anything but I know if I do the Luxcare warranty will cover anything that may happen to the interior and exterior. I'll know more. When I picked up my car and got it in the garage I was checking out the illuminated door sill plates and noticed right away the passenger side did not light up. I texted Freddy at Mazda Service and he did not hesitate to say to bring it back in and they will fix it. I setup the second appointment for the next week and that's when they found out the passenger door sill was not illuminating because it was defective and they would replace the entire set when they get more in stock. So on the third appointment 2 weeks later they replaced the set of door plates and I've been happy ever since. They do look amazing especially at night. I am very pleased with Mazda of Elk Grove service because it felt like they went out of there way to make sure I was satisfied. When maintenance is due I will always bring it to Mazda Elk Grove as I've never had an issue and they do very good work. More

recall on mazda cx5 2018 Recall. Very nice , professional. Excellent customer service and people skills. Although we wanted to use the shuttle service and they took longer th Recall. Very nice , professional. Excellent customer service and people skills. Although we wanted to use the shuttle service and they took longer than our service time for us to go anywhere, we were more than happy to be done within the 2 hour time frame that was mentioned for the work to be done. More

Great Service Experience Chris in the service department did a great job in keeping me up to date with the warranty work needed on my vehicle. The multiple updates each day ga Chris in the service department did a great job in keeping me up to date with the warranty work needed on my vehicle. The multiple updates each day gave me confidence my vehicle was a priority. More