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Mazda of Elk Grove - Service Center

Elk Grove, CA

4.7
432 Reviews

432 Reviews of Mazda of Elk Grove - Service Center

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December 08, 2019

Vehicle Recalls Love my MAZDA 3 4door hb premium.......however, 2 recalls in the first 6 months of ownership, is 2 too many. Ill buy Mazda again just in case this wa More

by jshaw6988
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Annielyn Manongdo
Dec 10, 2019 -

Mazda of Elk Grove responded

Thank you for taking the time to share your positive review of our team. We're so sorry you had to come in twice for recalls, but we're very happy we had the opportunity to keep you safe on the road. If you have any additional questions, please don't hesitate to contact your advisor or any of our team; we appreciate your loyalty to the brand!

December 07, 2019

The video inspection was clearly detailed out the items that need to be addressed and those still in good condition. Happy with the great service. More

by Kao
Recommend Dealer
Yes
Employees Worked With
Lance Walk
Dec 10, 2019 -

Mazda of Elk Grove responded

Thanks for the 5-stars; we're glad you found the video inspection helpful, and that your advisor and technician ensured a transparent service visit. We look forward to seeing you next time!

December 05, 2019

Since the remodel, Mazda has really stepped up their game! I recieved a video walk-around of my brakes, tires, and undercarriage. What a cool thing to see! No questions as to whether or not items need t More

by TSimmons
Recommend Dealer
Yes
Employees Worked With
Chris Howard
Dec 06, 2019 -

Mazda of Elk Grove responded

Thanks for the 5-stars! We're so glad you had a great experience with Chris, and that you were impressed by our team and functions. Happy motoring!

December 04, 2019

Everyone was very nice to me, I did not wait a long time everyone was nice they help me with my license plate. I’m waiting on Mazda to order my hat. Love you Mazda I also like the More

by Dorothy.barrow
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bill Thiessen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Not sure the guys that help me , Tommy Davis, Kyle Clauson, Annielyn Manongdo, Brian Keegan, Freddy Euler, Lance Walk
Dec 05, 2019 -

Mazda of Elk Grove responded

Dorothy, Thanks for the awesome review! We're so glad you had an awesome experience with the team, and that you enjoyed the video your technician sent you. Until next time, happy motoring!

December 03, 2019

I appreciated the car wash but it was superficial as expected and the windshield was quite dirty when I picked up my car. The service was surprisingly quick 😊. More

by Neumanwr
Recommend Dealer
Yes
Employees Worked With
Annielyn Manongdo
Dec 12, 2019 -

Mazda of Elk Grove responded

Neuman, Thank you for sharing your positive feedback about the quick service. We apologize that the car wash was not the best it could be. On your next service, please feel free to get in touch with the Service Manager, Billy Shields, he will ensure your next car wash is where it should be. We appreciate your business!

December 03, 2019

Freddy was very approachable and kind. He was very informative and was honest in what I needed to do with my car. He made sure I was taken care of at the dealership. More

by LK
Recommend Dealer
Yes
Employees Worked With
Freddy Euler
Dec 03, 2019 -

Mazda of Elk Grove responded

Thanks for the 5-stars! We're happy to hear that you had an informative and honest experience with Freddy during the service of your vehicle. Happy motoring!

December 02, 2019

Kyle is always helpful in whatever you need . Keeps me updated current and future services. Also options for the services. Great help on the phone as well. More

by Armita115
Recommend Dealer
Yes
Employees Worked With
Kyle Clauson
Dec 02, 2019 -

Mazda of Elk Grove responded

Thank you for the 5-star review! We're happy to hear that you had a great, helpful service experience with Kyle and our team over the phone and in-shop for your car. We look forward to the continued relationship!

November 28, 2019

I was very impressed with Mazda’s new video technology which allowed me, from my home, to view the undercarriage of my car as Lance Walk led me through the service inspection. I was able to endorse his ad More

by Neko
Recommend Dealer
Yes
Employees Worked With
Lance Walk
Nov 29, 2019 -

Mazda of Elk Grove responded

Thank you for taking the time to share this great review. We're happy to hear that you had an impressive service experience with Lance, and that your advisor's video explanation made the whole process clear for your decision. Until next time, happy motoring!

November 28, 2019

I was very impressed with the service dept. The staff was friendly and my service technician, Freddy, was extremely knowledgeable and customer service oriented. I was going to service my Mazda at the dea More

by Local guy
Recommend Dealer
Yes
Employees Worked With
Freddy Euler
Nov 29, 2019 -

Mazda of Elk Grove responded

Thank you for taking the time to share your 5-star experience with Freddy during your service visit! We're so glad you had an informative and warm service with our team. We appreciate your recommendation and are very happy to welcome you to the Mazda of Elk Grove family!

November 27, 2019

After my visit, I was satisfied but a few hours later, the check tire pressure light went on when they just did the oil change and tire rotation. More

by bdunciano
Recommend Dealer
Yes
Employees Worked With
Lance Walk
Dec 02, 2019 -

Mazda of Elk Grove responded

Hello! This is Billy Shields, Service Manager here at Mazda of Elk Grove. It is typical for tire pressure lights to turn on when the weather gets colder like it did over the past few days. We are very happy to reset your TPMS or refill your tires, if needed, just stop on by our service drive anytime! If you have any questions, feel free to contact me directly at 916-405-5068.

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