Back

Mazda of Elk Grove - Service Center

Elk Grove, CA

4.6
430 Reviews

430 Reviews of Mazda of Elk Grove - Service Center

Sort by
December 22, 2019

They were very quick with my service and even provided me with a rental car for the day. Very happy with overall service and treatment More

by mathewboone
Recommend Dealer
Yes
Employees Worked With
Tommy Davis, Lance Walk
Dec 23, 2019 -

Mazda of Elk Grove responded

Mathew, Awesome! We're happy to hear that your service was quick and fulfilling, from our teams work on your vehicle to your rental for the day. We look forward to the next time you stop by!

December 22, 2019

Mazda of Elk Grove has met and exceeded all my expectations from the day I bought my vehicle to the present day(4 years). The service department has been top notch, especially Lance and his Mgr. B More

by mickey owen
Recommend Dealer
Yes
Employees Worked With
Billy Shields
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Lance Walk
Dec 23, 2019 -

Mazda of Elk Grove responded

Wow! Thank you for the awesome review; we're ecstatic to hear we exceeded ALL of your expectations for four years!! We greatly appreciate your continued loyalty, and are happy that Lance and Billy have been providing top notch service and council for the duration. Happy motoring, Mickey!

December 21, 2019

Always amazing service! I wouldn't want to take my car anywhere else. Lance and Kyle really take great care of us. I would recommend anyone in the Elk Grove area with a Mazda to go take it to them. More

by Nicoleathey
Recommend Dealer
Yes
Employees Worked With
Kyle Clauson, Lance Walk
Dec 23, 2019 -

Mazda of Elk Grove responded

Nicole, thank you for the awesome recommendation! We truly appreciate you taking the time to express your great experiences with Lance and Kyle in servicing your Mazda. Happy motoring!

December 19, 2019

Good work. Really liked the video. However, tire caps not tightened after service and lost 2 or they weren’t put back?? The rest of the service seems ok. More

by sixcx5
Recommend Dealer
Yes
Employees Worked With
Lance Walk
Dec 23, 2019 -

Mazda of Elk Grove responded

Hello, This is Billy Shields, service manager here at Mazda of Elk Grove. I'm sorry to hear the tire air caps are missing. I'd be happy to replace them for you, please give me a call at your earliest convenience 916-405-5068 or stop in the next time you're in town. We truly appreciate your business.

December 18, 2019

Always a pleasure dealing with EGM. They make service simple and easy. An added bonus, they return your car cleaner then when you brought it in! Thank you EGM! More

by Ari Levine
Recommend Dealer
Yes
Employees Worked With
Tommy Davis, Kyle Clauson
Dec 19, 2019 -

Mazda of Elk Grove responded

Always a pleasure dealing with you, Ari! We're so glad you had another great service experience, and that you enjoyed driving to your next destination in a cleaner car. We'll see you next time!

December 14, 2019

Lance was very helpful on both the phone and in person. He listened to all my concerns and answered all. my car serviced quickly and I was back on the road very happy with my experience More

by s.harris52
Recommend Dealer
Yes
Employees Worked With
Lance Walk
Dec 16, 2019 -

Mazda of Elk Grove responded

Thank you for sharing your phone and in person experience with Lance! We are so please he went above and beyond to make your Mazda service experience so wonderful. We look forward to the continued relationship.

December 12, 2019

I’ve been coming here for service for a couple years now. Never had any problems; The staff are friendly and professional and the work is top-notch! More

by Dzfann
Recommend Dealer
Yes
Employees Worked With
Freddy Mojaddedi , Freddy Euler
Dec 12, 2019 -

Mazda of Elk Grove responded

Thanks for the 5-stars! We appreciate your loyalty to our team, and are happy that you continue to have great service with Freddy and our technicians!

December 10, 2019

First service of car with free oil change and tire rotation was good. Service department is friendly and respectable. Like the service there but high oil service price will cause me to look into other More

by Snedder
Recommend Dealer
Yes
Employees Worked With
Kyle Clauson
Dec 12, 2019 -

Mazda of Elk Grove responded

Snedder, Thank you for taking the time to share your positive experience with our service team. We apologize you feel the price of the service is high. Costs are definitely rising as new vehicles come out, but you can always feel free to take a look at our available service and parts coupons. Here is the link for you to take a look at what is available for each department https://www.mazdaofelkgrove.com/specials-menu/

December 08, 2019

Vehicle Recalls Love my MAZDA 3 4door hb premium.......however, 2 recalls in the first 6 months of ownership, is 2 too many. Ill buy Mazda again just in case this wa More

by jshaw6988
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Annielyn Manongdo
Dec 10, 2019 -

Mazda of Elk Grove responded

Thank you for taking the time to share your positive review of our team. We're so sorry you had to come in twice for recalls, but we're very happy we had the opportunity to keep you safe on the road. If you have any additional questions, please don't hesitate to contact your advisor or any of our team; we appreciate your loyalty to the brand!

December 07, 2019

The video inspection was clearly detailed out the items that need to be addressed and those still in good condition. Happy with the great service. More

by Kao
Recommend Dealer
Yes
Employees Worked With
Lance Walk
Dec 10, 2019 -

Mazda of Elk Grove responded

Thanks for the 5-stars; we're glad you found the video inspection helpful, and that your advisor and technician ensured a transparent service visit. We look forward to seeing you next time!

...
12
...