Joe Machens Mazda - Service Center

Consistently Good Service! Set up my 25K Maintenance recently as we work going out of town to Des Moines last weekend. Michelle Sexton cordially greeted as she always does. She Set up my 25K Maintenance recently as we work going out of town to Des Moines last weekend. Michelle Sexton cordially greeted as she always does. She processed my order very quickly annd asked if I needed a ride or would I wait. I needed to get to work so she quickly arranged for a "Courtesy Van" take me to work. The driver was very personable we had a good conversation. I did receive a call from Michelle after I reached work to say there were a couple of issues that needed to be addressed. After hearing of them, I gave her the go ahead for the work. Upon my arrival I was fully reprised of all the work and was quickly on my way. I am very pleased to say that with the service dept at my dealership, I never have to worry about surprises.Thanks to you all for the great and consistent service! More

Excellent service department This was the first time I'd ever taken a vehicle to a dealership for service. I'm definitely glad that I did - I will be returning for all of my serv This was the first time I'd ever taken a vehicle to a dealership for service. I'm definitely glad that I did - I will be returning for all of my services needs. Everyone (especially Michelle since she was who took care of me from start to finish) was incredibly friendly, the wait was minimal and the whole experience was positive. More

Michelle and service department are awesome!! Michelle is awesome, she really knows how to take care of her customers... She is very courteous, professional, and knows her stuff! The service depa Michelle is awesome, she really knows how to take care of her customers... She is very courteous, professional, and knows her stuff! The service department really look out for you and your vehicle. More

Service dept I recently had my car fixed at Joe Machens in Columbia, MO. Michelle and the service team were awesome! They provided exceptional service. Over all I recently had my car fixed at Joe Machens in Columbia, MO. Michelle and the service team were awesome! They provided exceptional service. Over all, a great experience! More

Great customer service & turn around! I called to make an appointment for service of my Mazda and made that appointment with Michelle. I was going to drop my car off overnight so they had I called to make an appointment for service of my Mazda and made that appointment with Michelle. I was going to drop my car off overnight so they had it the next morning to work on. I took it in the day before my appointment after 1pm and Michelle had them working on it and a call to me not long after I got back to work. My car was ready by 4:30pm that day, all on the day prior to my appointment. I appreciated the prompt service! Michelle was pleasant, professional, and just all around great to work with! Thank you! More

Great Customer Service & Car Maintenance! My husband and I took both our cars in for routine maintenance/inspections this weekend. Michelle did a great job taking care of us and all other cust My husband and I took both our cars in for routine maintenance/inspections this weekend. Michelle did a great job taking care of us and all other customers waiting. Our cars were finished in a timely manner and with great efficiency. We will continue to have our cars serviced at Machens Mazda. More

Great service. Michelle was fantastic. Was able to get great help from Michelle and the service department. Would recommend these people to everybody. Thanks again for the service. The vehi Was able to get great help from Michelle and the service department. Would recommend these people to everybody. Thanks again for the service. The vehicle was looked at and service completed the same day. More

Michelle is AWESOME! Michelle was awesome in taking care of us quicly and efficiently the other day on our 20K mile service. I had stopped in a few days early to set the a Michelle was awesome in taking care of us quicly and efficiently the other day on our 20K mile service. I had stopped in a few days early to set the appt with Michelle. But then had to rework it because of a previous appt I forgot about...til my wife reminded me. Emailed the service dept and Michelle got back the next day and we worked it out! :) Big Bubbles...No Troubles, Thanks Michelle! More