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643 Reviews of Joe Machens Mazda - Service Center
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Verified Customer
July 22, 2020
Fast and Fun I was in and out in less than an Hout. Everyone was friendly, Nice experience. They had good coffee (it was a 7am appointment) and a comfortable place I was in and out in less than an Hout. Everyone was friendly, Nice experience. They had good coffee (it was a 7am appointment) and a comfortable place to wait. More
by RHART8341
Employees Worked With
Jessica Coaner
July 21, 2020
I called to Make an appointment, and was greeted by the most cheerful person. When I brought my car in, I was greeted by the same person, Jessica. She was the definition of what customer service should be. most cheerful person. When I brought my car in, I was greeted by the same person, Jessica. She was the definition of what customer service should be. Five star review, I will definitely be back! More
by RACHELPOE1990
Employees Worked With
Jessica
July 21, 2020
It was easy to get an appointment, everyone I dealt with was extremely nice and explained things well. I was given some recommendations for the next service, but no pressure to pay for anything unexpected a was extremely nice and explained things well. I was given some recommendations for the next service, but no pressure to pay for anything unexpected at the time. More
by PUMPKINSHADE2
Employees Worked With
I wish I remembered the service person’s name because he was extremely helpful.
July 19, 2020
Anytime I need them, they're there to help. Super friendly staff and excellent customer service. I will get all of my future vehicles here. friendly staff and excellent customer service. I will get all of my future vehicles here. More
by AMBERGUSTIN83
Employees Worked With
July 17, 2020
They are always kind and uplifting. Love this group. I’m not sure who the top person is at this location but he or she makes a difference that flows down to his service group. not sure who the top person is at this location but he or she makes a difference that flows down to his service group. More
by Janetfricke
Employees Worked With
April 13, 2017
Oil change I must start by saying usually they are very friendly at the front. I went in for a oil change they didn't change my mileage sticker for me to even kn I must start by saying usually they are very friendly at the front. I went in for a oil change they didn't change my mileage sticker for me to even know when to bring my car back for the next oil change, and they didn't wash it.....i bought my car from them and have always gotten my oil changed there since I bought it from them but honestly I feel they are over price for a simple oil change and do not do anyting to make the experiance special..not being able to remember to change a simple sticker makes me wounder what else they forget.... I also had a coupon that was mailed to me that I brought in with me for the oil change i handed it to the sales person when I was checking out and was made to feel like it was such an inconvenience since I didn't hand it over when my car was first brought in. More
by Mazda driver
Employees Worked With
I dont feel like its wright to tag a name when i dont know who was the one to service it
August 10, 2016
Excellent Customer Service after the Sale Michelle Sexton is the best!!!! She is so friendly, helpful, and knowledgeable!! She makes getting your car serviced a memorable experience. No job is Michelle Sexton is the best!!!! She is so friendly, helpful, and knowledgeable!! She makes getting your car serviced a memorable experience. No job is too big or too small with the way she helps to resolve it! Joe Machens is very fortunate to have someone like Michelle be the face of the business in an area that can determine repeat sales from happy customers. I feel like not only do I have a great car to drive, but now a great friend to keep my happy driving it!!! Thanks, Michelle, you are wonderful! More
by Judy Samp
March 30, 2016
Takes great care of us, and our vehicles! Michelle consistently turns our car problems into no big deal. She handles our concerns with kindness, effectiveness and efficiency. She helps us find Michelle consistently turns our car problems into no big deal. She handles our concerns with kindness, effectiveness and efficiency. She helps us find the best solution, considering both short term and long term needs. Michelle is friendly, and listens carefully to our needs. Based solely on our most recent experience, if it wasn’t for Michelle, we would service our car elsewhere. We had to take a loaner vehicle on a trip that was planned prior to our vehicle’s mechanical issue. The loaner vehicle had a mechanical issue, which to some of the folks in the communication loop became our problem to solve. However, Michelle quickly referred us to the loaner vehicle’s Road Side Assistance, who picked up the car within an hour. She was quick to turn to solution based thinking, which helped get us back to our Spring Break plans quicker than expected. Once again, Michelle turned a situation that had potential for a considerable amount of frustration into no big deal. More
by MaryC
Employees Worked With
February 14, 2016
Service that is definitely above the rest! Michelle Sexton is amazing. She is a person who I really look forward to seeing when I need anything in service. Her warm personality and smile is c Michelle Sexton is amazing. She is a person who I really look forward to seeing when I need anything in service. Her warm personality and smile is contagious and so nice to see. She makes me feel like I count as a valued customer. Bravo Joe Machens Automotive for having her there. This girl deserves a raise!!! More
by Angie C
Employees Worked With
