Joe Machens Mazda - Service Center

Coordination with Machens AutoGroup Service Questionable Purchased 2015 Jeep Trailhawk that needed some correction that were noted at time of purchase. Extended warranty agreement was purchased in an effort Purchased 2015 Jeep Trailhawk that needed some correction that were noted at time of purchase. Extended warranty agreement was purchased in an effort to minimize costs to ourselves or dealerships. I thought the “Service Departments “ would work better as a team but until I went to the Jeep dealership to see what the problem was did this matter get resolved. The Jeep Service was not as bad to deal with as what I was lead to believe. We had purchased 2 Toyota Camrys from the Machens previous and did not have any problems. Gary Willis (retired) was our salesman and followed up periodically to see if all was okay with the car and with us. That said I understand the the salesman we worked with at the Mazda Mitsubishi is no longer with that dealership - Richard Rush. Hope this helps Respectfully Charles Happel Probably will not consider the Mazda Mitsubishi for future purchase or service - recommendations for service will not be given . More

Jessica provided me superior customer service and has wounderful people skills. Service team was able to diagnose and resolve all my issues. I'm very happy with the service I received. wounderful people skills. Service team was able to diagnose and resolve all my issues. I'm very happy with the service I received. More

Great service, called me once they knew what needed to be fixed and verified the prices and got the work done efficiently and on time. fixed and verified the prices and got the work done efficiently and on time. More

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Good service but took a while. When I used the Hyundai dealership it included a cash wash and vacuum. Has that gone away or not offered at this location? dealership it included a cash wash and vacuum. Has that gone away or not offered at this location? More

Both of these service employees have been excellent to work with. They go the extra mile to make you feel cared for while at the dealership work with. They go the extra mile to make you feel cared for while at the dealership More

Jessica was very mindful and really takes care of the customer. Adrian the driver is always wonderful, friendly and timely. I came in for an oil change and it was a great experience. customer. Adrian the driver is always wonderful, friendly and timely. I came in for an oil change and it was a great experience. More

Overall this has been my worst experience with a mazda dealership for services. I would never refer anyone to them for maintenance services. This was my first time going to this location and my last. Not dealership for services. I would never refer anyone to them for maintenance services. This was my first time going to this location and my last. Not only was maintenance not performed correctly the first time but the day manager (Joe) was very unprofessional, didn't even try to empathize with the customers situation or take any responsibility on his company's part. More

Mazda in for service I have taken my Mazda to Machens ever since i have purchased it. There was a communication glitch in ordering a part for this visit which delayed th I have taken my Mazda to Machens ever since i have purchased it. There was a communication glitch in ordering a part for this visit which delayed the repair. The service staff were very accommodating (especially, Jessica, Joe and Adrian - courtesy car driver). They did a great job with service recovery. I will be bringing my vehicle back for future needs. More

While your staff are still professional, I fear the "overall service" experience has waned considerably with the changes your dealership has made recently. Most disappointing. "overall service" experience has waned considerably with the changes your dealership has made recently. Most disappointing. More