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Joe Machens Mazda - Service Center

Columbia, MO

4.3
643 Reviews

643 Reviews of Joe Machens Mazda - Service Center

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October 31, 2020

Stop texting me I already filled out a survey online through my email. Put my number on the do not contact list thanks. This is the 3rd time. More

by megan_payton
Recommend Dealer
Yes
Employees Worked With
Jessica Cosner
Nov 03, 2020 -

Mazda of Columbia responded

Sorry, we have been over texting you, Megan. Our comments are being forwarded to the general manager, so they know to leave you alone.

October 30, 2020

The service manager said that I damaged the display screen. All I did was touch it, While inspecting it, they touched it and caused more damage. Luckily, all was covered under warranty, but indicates p More

by JOHNS_CATS
Quality Of Work
Friendliness
Recommend Dealer
No
Employees Worked With
Jessica Cosner
Oct 30, 2020 -

Mazda of Columbia responded

Thanks for taking the time to let us know how we are doing. We apologize that the service manager jumped to conclusions with blame. We never want to make our customers feel this way. Again, our apologies.

October 29, 2020

Machens Mazda has always been where I take my car. The service staff are friendly and keep me informed of the service progress. They couldn't figure out what the problem was but assured me I could bring More

by Syd
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Other Employees : Jessica Cosner
Oct 30, 2020 -

Mazda of Columbia responded

Thank you for the kind words for our service department. We are always happy to help and please do call if the problem arises again!

October 28, 2020

Service was ok although I never received a courtesy vehicle seeing as my car was at the shop 5 days. The prices where on the high side especially 130$ just to screw down two screws that were loose. More

by Aprilwilson2019
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Corey Landreth
2.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 29, 2020 -

Mazda of Columbia responded

Thanks for taking the time for leaving a rating for us. We apologize that you did not receive a service vehicle and will keep this in mind for future times, so we can provide 5-star service!

October 24, 2020

Very nice company. I bought a 2017 Outlander from them brand new, the staff was wonderful. I have my oil change there and any other stuff that needs done. They are there for you, help in anyway. Look for More

by mymyal46
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jessica Cosner
Oct 26, 2020 -

Mazda of Columbia responded

Thank you for the kind words and great review! We are glad we were able to help and look forward to helping you in the future!

October 21, 2020

After receiving a recall notice I was able to get the vehicle if for service at a time and date that was convenient. The staff was exceptionally polite and efficient. The waiting area was comfortable and More

by TJBFAST
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Corey Landreth
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jessica Cosner
Oct 27, 2020 -

Mazda of Columbia responded

Thank you for your great review! We are pleased we were able to take care of your vehicle and earn your business!

October 21, 2020

Service department was professional and friendly! Scott Kersey the tech was exemplary and diagnosed and repaired promptly! I was very satisfied with my service and will be returning! Thank you More

by BILLKERSEY63
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Corey Landreth
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Scott Kersey, Jessica Cosner
Oct 27, 2020 -

Mazda of Columbia responded

Thank you for your great review of our service team! We are happy we were able to help you out with your vehicle and look forward to continue to earn your business!

October 17, 2020

The service representative who received my Mitsubishi Outlander Sport vehicle was very courteous and professional. A safety recall visit 8/25 Thank you, Russ Davison More

by RUSSDAVISON
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Can not remember rep's name,
Oct 20, 2020 -

Mazda of Columbia responded

We want to thank you for your great review of our team and thank you for letting us earn your business!

October 15, 2020

The staff I talked with were friendly and courteous enough, gave regular updates on progress. Technician who actually completed my service (two new tires) didn't even bother to put the spare tire ba More

by GMH
Recommend Dealer
No
Employees Worked With
Jessica Cosner
Oct 20, 2020 -

Mazda of Columbia responded

We want to thank you for your review! I would like to apologize for that incident at your last visit. If you would like to send your contact info to me at tgrindstaff@machens.com. I would like to look into that a little further for you. Thank you for allowing us to earn your business and we hope to see you again!

October 14, 2020

Thanks for your service and prompt care. Everyone was caring and attentive to our needs. I was impressed by the upbeat service rep at check in and felt my car was in good hands. More

by budneff
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jordan Wood
5.0
This rating includes all reviews, with more weight given to recent reviews.
Krishuana Armstead
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jessica Cosner
Oct 20, 2020 -

Mazda of Columbia responded

Thank you for your great review of our service department! We are happy you allow us to earn your business and hope to see you again.

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