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Joe Machens Mazda - Service Center

Columbia, MO

4.3
643 Reviews

643 Reviews of Joe Machens Mazda - Service Center

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November 13, 2020

The rates went up I use to pay 55 dollars and I have to drive from Mexico mo and I didn’t get my car wash😢 More

by PATTYOUSLEY
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nov 16, 2020 -

Mazda of Columbia responded

Thank you for taking the time to leave a rating for us. We are sorry that your service wasn't what it used to be and will keep this in mind for future visits!

November 12, 2020

The department was friendly and efficient on getting me checked in and out as quickly as possible. I appreciate their help and their friendly service. More

by B.DRUMMOND
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Corey Landreth
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 13, 2020 -

Mazda of Columbia responded

We love seeing these kind words for our service department, thank you. We hope to see you again!

November 11, 2020

Jessica is always so friendly and helpful! It is great to see her smiling face when I pull up! Always please with my service and the timely manner in which my service is completed! More

by cindypollock10
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jessica Cosner
Nov 12, 2020 -

Mazda of Columbia responded

Thank you for your kind review! We are so happy to hear that Jessica is so great to work with. See you next time!

November 11, 2020

Service was quick and easy, Jessica very kind and efficient, waiting area is good and prepared for the current situation we are living with the COVID-19. More

by ASQUICIMARI
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jessica Cosner
Nov 12, 2020 -

Mazda of Columbia responded

We love seeing 5-star reviews for our service department! Thank you and we hope to see you again!

November 10, 2020

Although I am disappointed that several of our favorite service & parts personnel are no longer with the dealership, we continue to be pleased with the maintenance service that we receive. More

by MOKATZ
Recommend Dealer
Yes
Employees Worked With
Nov 11, 2020 -

Mazda of Columbia responded

We are so happy that you have continued using our service department even though your favorites have left. We look forward to continuing to help you in the future!

November 08, 2020

I brought my car in with an error code, the first mechanic said my head/head gasket was bad allowing for antifreeze to get into to 2 cylinders, however we I asked if a pressure test was completed, he More

by COMO Tim
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Corey Landreth
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jessica Cosner
Nov 09, 2020 -

Mazda of Columbia responded

Tim, We are very sorry to see this review for our service department, we certainly should have done a much better job communicating with you on this. Your comments are being forwarded to our General Manager for his review with a request that he look into this and get back you. Again, our apologies, we hope we can get this resolved for you quickly.

Nov 10, 2020 -

COMO Tim responded

I look forward to hearing from the GM, please feel free to call me anytime after 6am and before 10pm. If I don’t answer, please leave me a message and I will return the call ASAP. Thx Tim

November 07, 2020

Very quick and accurate work. Thanks h. I have a hard Very quick and accurate work. Thanks h. I have a hard time submitting my survey. No need to check again I live in Ohio thanks More

by MJC391
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nov 09, 2020 -

Mazda of Columbia responded

Thank you for the positive review for our Service Department, we appreciate it. Can you please email Stacey Cole at scole@machens.com with your name and email with a request to stop the survey requests? Dealerrater protects their customer's contact info so we can't see your name or contact info on this review. Thank You.

November 03, 2020

Good service ... timely and responsive to my needs ... your service staff does a great job when I needed it the most ... many thanks for all. More

by macquest
Recommend Dealer
Yes
Employees Worked With
Jessica Cosner
Nov 04, 2020 -

Mazda of Columbia responded

We love seeing five-star reviews for our service department. Thank you so much and can't wait to see you again!

November 03, 2020

Machens Mitsubishi got me in on the day I wanted, corrected my alignment and made me a deal on a set of tires. Communication was good, the car doesn’t pull anymore and I got a good deal on the tires. More

by tstevenscwi
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Corey Landreth
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 04, 2020 -

Mazda of Columbia responded

We are so happy to hear that you had such an excellent service. Enjoy the new tires and please call if you have any questions!

October 31, 2020

Staff were friendly and professional. In for tire pressure and oil change. Work performed. In about 20-30 minutes.worked out perfectly for my schedule. More

by eclevelan
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jessica Cosner
Nov 03, 2020 -

Mazda of Columbia responded

Glad we were able to help you in a timely fashion. We hope to see you again!

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