Back

Joe Machens Mazda - Service Center

Columbia, MO

4.3
643 Reviews

643 Reviews of Joe Machens Mazda - Service Center

Sort by
December 05, 2020

I went to Joe machens Mitsubishi in Columbia mo. To have my car worked on and since they have taken on new management. It's a great place to go , the general manager Daniel took time to call me to make sure More

by princessblueeyes1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Corey Landreth
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Daniel the general manager, Jessica Cosner
Dec 07, 2020 -

Mazda of Columbia responded

Thank you, Kathleen, for such amazing feedback! We are so happy to hear that you liked working with Daniel and would love for you to recommend us to everyone. Happy holidays!

December 04, 2020

Kevin did a fantastic job on my car and returned it to me perfectly. Jessica was bubbly and very helpful. Shuttle driver A’drian was quick to get me where I needed to be, great conversation and safe travel. More

by kimberlythreatt
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kevin Lane, Adrian Bradshaw, Jessica Cosner
Dec 07, 2020 -

Mazda of Columbia responded

Thanks for your kind words! Glad that Kevin, Jessica, and Adrian were able to help out. We would love for you to come back!

December 03, 2020

Prompt service, friendly, efficient, explained everything thoroughly. I was down to have a diagnostic test as my car wouldn't start. It seems that if they checked my battery 1st and determined it was not go More

by elaine.fennewald
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Jessica Cosner
Dec 03, 2020 -

Mazda of Columbia responded

We love seeing such great reviews for our service department, thank you so much. Safe travels!

Dec 03, 2020 -

elaine.fennewald responded

I was hoping for better than automated response. Obviously you did not read my review/response. I was disappointed.

Dec 04, 2020 -

Mazda of Columbia responded

It was not an automated response, I'm sorry that you feel that is the case. You left a four-star review, which in my eyes is exciting. I choose not to focus on the negative because the world is a little sad right now. I hope you have an amazing Friday and I will forward your review to the General Manager. Again, my apologies.

December 03, 2020

Always a great experience....everyone is always helpful and friendly making you feel like a member of their family. Always very fast service as well. More

by ALLENHARGER8
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jessica Cosner
Dec 04, 2020 -

Mazda of Columbia responded

Thanks for such a great response! Glad that we are a friendly environment with efficient service. Safe travels!

December 03, 2020

Did a great job. Have always been reliable and easy to work with. Would definitely recommend their service department for any repairs. Mazda are great cars too. More

by tnewcom31
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jessica Cosner
Dec 04, 2020 -

Mazda of Columbia responded

Thanks for a great review, we would love for you to give any recommendations. Glad we were able to fix up your car and Happy holidays!

December 02, 2020

Great service and satisfied with work! Able to get me in the day I called and was very detailed about cost and the parts used. More

by justinam
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jessica Cosner
Dec 02, 2020 -

Mazda of Columbia responded

Thanks for your kind review, we really appreciate it. Glad we were able to get everything done in a day!

December 02, 2020

Good and helpful customer service thank you definitely I will go back in the future if my vehicle need service or if I need a new vehicle thank you again. More

by alexhn17
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jessica Cosner
Dec 03, 2020 -

Mazda of Columbia responded

Thanks for your kind words for our service department, we can't wait to help you again in the future!

November 29, 2020

Good service and staffs are kind. But service fee is little bit higher than I expect. Rest of things are good and reasonable. Thank you More

by outnet21
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chuck Wright
5.0
This rating includes all reviews, with more weight given to recent reviews.
Michelle Sexton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dave Hern
5.0
This rating includes all reviews, with more weight given to recent reviews.
Corey Landreth
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jessica Cosner
Nov 30, 2020 -

Mazda of Columbia responded

Thanks for taking the time to let us know how we are doing, it is appreciated!

November 28, 2020

The service department did a great job with my 75,000 mile service. They were all courteous and very nice. The waiting area was nice. More

by PGLOVER1925
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Corey Landreth
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 30, 2020 -

Mazda of Columbia responded

Thank you so much for your review! Glad we were able to help with your 75,000-mile service. We hope to see you again!

November 27, 2020

Everyone was so helpful and kind. Thank you! I don't know the woman's name but she was very nice and informative. Everyone in service has always been helpful More

by PETIEYOUNG1958
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jessica Cosner
Nov 30, 2020 -

Mazda of Columbia responded

Thank you for such a kind review, we really appreciate it and we can't wait to see you again!

...
52
...