Joe Machens Mazda - Service Center

It’s so expensive. 60 days ago, you estimated around $400 but after that its price $100 goes up. I don’t understand. Is it possible? but after that its price $100 goes up. I don’t understand. Is it possible? More

Very helpful and friendly staff. We've been taking our Mazda in for service at Machens for years, and we've never been disappointed in the service provided. Mazda in for service at Machens for years, and we've never been disappointed in the service provided. More

Very helpful and timely. Called several times and let me know where things stand and what they still needed to do and what parts to get in still. know where things stand and what they still needed to do and what parts to get in still. More

Charged me $975 and didn’t fix what I asked them to fix. They did correct the problem for no charge. I was very disappointed and will not go there again to just give money away. They did correct the problem for no charge. I was very disappointed and will not go there again to just give money away. More

Little long on service. But the service rep took the extra mile to make sure the whole encounter was enjoyable. Will definitely return for future services extra mile to make sure the whole encounter was enjoyable. Will definitely return for future services More

I received Excellent service during this visit. Staff was friendly, professional and accommodating. The best thug I liked was my vehicle was serviced swiftly. I will recommend my large group of friends. Tha friendly, professional and accommodating. The best thug I liked was my vehicle was serviced swiftly. I will recommend my large group of friends. Thank you More

The staff are always nice. They update me while taking care of my car’s needs. The lounge area is comfortable, and I know my vehicle is always in goods hands. care of my car’s needs. The lounge area is comfortable, and I know my vehicle is always in goods hands. More

Very friendly and accommodative. Had a wonderful experience from customer service to one on one assistance. Very detailed and thorough. Big thanks to you a experience from customer service to one on one assistance. Very detailed and thorough. Big thanks to you a More

Machens Automotive Group has lost my business. Service department employee reeked of cigarette smoke, salesman was walking through waiting area with mask under his nose. He stopped and patted a waiting cu department employee reeked of cigarette smoke, salesman was walking through waiting area with mask under his nose. He stopped and patted a waiting customer on the back, leaning over her to chat. The City has a mask order in effect and I was very surprised to see this in a public space. The biggest problem was the negative post on my car battery was tampered with. One of the recommendations was to replace the battery but I typically go to a battery dealer so I did not approve that repair. Within a few days after my appointment, my battery died. I was informed the post was broken. How does a post break if not tampered with in some way. I have been a customer at that Mazda location for decades. Never again. Michelle has not been there for a very long time and David Hern was always a pleasure to work with and he is no longer there. More

I brought my vehicle to the Service Department for routine maintenance, oil change tire rotation and always ask to check in anything needs to be taken care off. My Service Advisor, Jessica Costner, in routine maintenance, oil change tire rotation and always ask to check in anything needs to be taken care off. My Service Advisor, Jessica Costner, informed about a recall. My vehicle also needed a transmission fluid change and tire balance noticed by the mechanic. I then received a $75 coupon which was applied to my total balance due My Service Advisor, Jessica Costner has great people skills, is very respectful and super nice. Info via text and email including the vehicle inspection report was sent to me to be updated on the progress of the repairs. Everything was taken care off in a timely fashion. More