Joe Machens Mazda - Service Center

The staff at this dealership was very helpful and professional. We never felt pressured to buy something we didn't want. In fact, as it was the day before Christmas, we were surprised by how into it professional. We never felt pressured to buy something we didn't want. In fact, as it was the day before Christmas, we were surprised by how into it they were like it was their present. Thank you. More

The past 2 times I’ve taken my daughters car for service I’ve had issues! About 30 minutes after I pick the car up the lights come on that something is wrong. One time it was the oil change and something n I’ve had issues! About 30 minutes after I pick the car up the lights come on that something is wrong. One time it was the oil change and something not put back on and this time it was something with the tire rotation. I also was charged over $80 even though the email I scheduled from said $69 and the poster on their wall says $69! When I mentioned it to the person helping me she said she would try to take $5 off and when she couldn’t she said she would give me a coupon for $10 off next time. I told her that didn’t make sense and she said she would have to talk to the service manager but he wasn’t there. Almost NO ONE had a mask on and the person who checked my car out when I had to return didn’t have a mask on while talking to me or while in my car! More

Great service! Amazing to be able to make one stop and get oil changed, recall corrected, and a great deal on a new set of tires! get oil changed, recall corrected, and a great deal on a new set of tires! More

They were really friendly and seemed like they actually cared. It also didn’t take to long and they let me know what was going on. cared. It also didn’t take to long and they let me know what was going on. More

Very professional. Saved me tons of money pointing out a self-fixable problem. Will always go there for service. Gave me advice on finding accessories that I can add to my car as well. self-fixable problem. Will always go there for service. Gave me advice on finding accessories that I can add to my car as well. More

Prompt and courteous, got me in and out in a timely manner. Corey was knowledgeable and helpful, I always bring my cars here for service :) manner. Corey was knowledgeable and helpful, I always bring my cars here for service :) More

It is beyond frustrating to never hear the same thing twice at this place. One day breaks need done and next day they don’t know why I scheduled them cause my breaks were fine. Keep ALL paperwork from th twice at this place. One day breaks need done and next day they don’t know why I scheduled them cause my breaks were fine. Keep ALL paperwork from them. More

Great customer service! I took my car for an oil change and a replacement on a recalled part. Unfortunately additional issues were discovered, but Corey was patient and assisted me with determining how to and a replacement on a recalled part. Unfortunately additional issues were discovered, but Corey was patient and assisted me with determining how to prioritize getting things fixed. Thanks Corey!! More

Customer service needs improvement. I made an appt online for an oil change. When I arrived to drop off the car the guy could not get his iPad to work then had to wait for him to drive the car in the shop to for an oil change. When I arrived to drop off the car the guy could not get his iPad to work then had to wait for him to drive the car in the shop to “check it in”. During pickup no one at desk but outside smoking. The employees seemed confused and rushed. Will be taking my business elsewhere. Too bad we do not have a Bommarito dealership here for service needs. I bought my car there and they are excellent! More

The staff at Machen Mazda were extremely helpful, starting with the service technician , Kevin, who took a ride on 1/4 ,and then took "care of" my car on 1/5 when I brought it in for identification o starting with the service technician , Kevin, who took a ride on 1/4 ,and then took "care of" my car on 1/5 when I brought it in for identification of, and resolution of the problem. More