Joe Machens Mazda - Service Center

The service depth as always been very accommodating and helpful. I had to change my appointment due to the weather and they rescheduled me immediately and I didn’t have to wait a long time for a new appoin helpful. I had to change my appointment due to the weather and they rescheduled me immediately and I didn’t have to wait a long time for a new appointment. They also did the service quickly so I was in and out within a half hour.. More

Great service but the person at the from desk seemed irritated I was there and when I asked how long it would take, she got smart with me saying, "however long it takes. " irritated I was there and when I asked how long it would take, she got smart with me saying, "however long it takes. " More

Corey was very kind, helpful, and determined. I asked a question he didn’t know the answer to and he stopped at nothing to get the answer for me. question he didn’t know the answer to and he stopped at nothing to get the answer for me. More

Very good service. There was a little snafu (nothing to do with the actual service performed) , they were very honorable in fixing it the issue with a quick exceptional response! The Cory, the service guy do with the actual service performed) , they were very honorable in fixing it the issue with a quick exceptional response! The Cory, the service guy definitely handled it well and was worth 5 stars! More

Service is amazing Corey was very understanding....I just want to say Thank You and God Bless!!!!! The Lord really moves through people. Thank You COREY!!!!!! want to say Thank You and God Bless!!!!! The Lord really moves through people. Thank You COREY!!!!!! More

I called four times to determine if I needed an appt for an oil change. After leaving messages asking for a return call, I never received one. I finally just drove to the dealership and was satisfied with an oil change. After leaving messages asking for a return call, I never received one. I finally just drove to the dealership and was satisfied with the service I then received. More

I was quoted by phone $199 for a transmission fluid change. I was expecting this plus tax. I was billed $235.95 plus miscellaneous charges with a total of $257.90. My son picked up the car and I wasn’t change. I was expecting this plus tax. I was billed $235.95 plus miscellaneous charges with a total of $257.90. My son picked up the car and I wasn’t there to discuss the charges. I don’t believe in raised or hidden charges. Lesson learned I will not be using the service department again. More

This was a disappointing experience. In addition to a 2.5 hour wait WITH an appointment, very few employees wore their masks properly and did not practice adequate social distancing. I was given a bunch of b hour wait WITH an appointment, very few employees wore their masks properly and did not practice adequate social distancing. I was given a bunch of bogus recommended services as well. Never coming back here. More

I received quality service very quickly. Facility staff were friendly yet professional. The waiting area was clean and comfortable. My service advisor was knowledgeable and professional. were friendly yet professional. The waiting area was clean and comfortable. My service advisor was knowledgeable and professional. More

In and out fast. Explained everything that needed to be done. Great people.have always had a great experience at Joe Machens Mazda in Columbia. done. Great people.have always had a great experience at Joe Machens Mazda in Columbia. More