Joe Machens Mazda - Service Center

Set an appointment for 2pm. Was told when I made the appt it would be 35-40 min. So I figured on an hour. Was over 2 hrs for an oil change and tire rotation. Cost over $92. Bought my truck here. Had my first it would be 35-40 min. So I figured on an hour. Was over 2 hrs for an oil change and tire rotation. Cost over $92. Bought my truck here. Had my first free oil change there. Thought I'd get my 2nd there. Pulled up to where service was last time I was there. Went inside. Nobody there. Drove around to service door. Talked to Corey only to find out the other bay where I was had been rented out to a 3rd party for detailing vehicles. Not much clarity or instructions how to navigate for service like before. Probably wouldn't go back but Corey did give me a coupon for a free oil change. Guess I'll try it again. The 2 service desks set up in waiting area. Quite strange. Also never got an update on my service until after 2 hrs when I asked about my truck. More

Unimpressed, first I get every service with you guys, then suddenly my breaks are wearing grooves in my rotors. Cots me over $400 to have this done. You do an inspection when I get a synthetic service, t then suddenly my breaks are wearing grooves in my rotors. Cots me over $400 to have this done. You do an inspection when I get a synthetic service, these pads should have been caught before they got that low. i would have been fine paying for just the break job, I don’t feel like I should have been charged for the rotors since you guys should have caught that before it got to that point. Also it came out of this $400 plus job with a low pressure light on that I had to come back to have taken care of. Finally your service person (the one that takes the job and payment) didn’t seem comfortable explaining things to me. When I asked why the breaks weren’t caught she told me she didn’t know why it wasn’t caught and never gave me a straight answer, just kept asking for payment. If this is what I can expect from your service department I will find a better place from now on. Your service department used to be the best in town before you changed personnel! More

Our service visit experience was top notch. Corey and Zeke were very courteous, helpful and professional. Our service was done timely and our inquiries were answered by staff members. Very friendly envir Zeke were very courteous, helpful and professional. Our service was done timely and our inquiries were answered by staff members. Very friendly environment! More

My car looks great! There was a small tear and some scuffs in the back. They said they could fix that and you can’t even tell there ever was an issue! Thanks! scuffs in the back. They said they could fix that and you can’t even tell there ever was an issue! Thanks! More

Excellent service. Everyone was super friendly and helpful. I bought my car here and I take my car here whenever it needs serviced. I would recommend this place to anyone helpful. I bought my car here and I take my car here whenever it needs serviced. I would recommend this place to anyone More

I appreciate that Joe Machens Mazda supports essential employees during this pandemic. The employees there are great to work with and very accommodating of my schedule. employees during this pandemic. The employees there are great to work with and very accommodating of my schedule. More

Everything was explained to me in great detail what needed to be done and why. Also showed what was left to do for next time. needed to be done and why. Also showed what was left to do for next time. More

Prompt service. Informed of all maintenance that needs to be done and cost estimate. Everyone is very friendly and helpful. No high pressure, just a statement of facts. be done and cost estimate. Everyone is very friendly and helpful. No high pressure, just a statement of facts. More

Staff friendly and process quick. Had to come back the next week even tho I was there for recall. The screws to fix my doors(the recall) had to be ordered. next week even tho I was there for recall. The screws to fix my doors(the recall) had to be ordered. More

Awesome service department. I always get VIP treatment. Thanks for the great work. Also, they always honor appointments times and show respect for your time. Thanks for the great work. Also, they always honor appointments times and show respect for your time. More