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Joe Machens Mazda - Service Center

Columbia, MO

4.3
643 Reviews

643 Reviews of Joe Machens Mazda - Service Center

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April 01, 2021

Excellent crew and the alignment was perfect. The gentleman who greeted me at the dealership and help me out was very courteous and kind. I would come back for future service. More

by martinezerik
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Apr 02, 2021 -

Mazda of Columbia responded

Thank you so much for your kind review, we can't wait to help you again!

March 25, 2021

Corey was great.....the system crashed while he was finishing up my ticket and we waited 15 minutes for it to come back up.....Corey ended up telling me to go ahead and go.....great customer service on More

by ALLENHARGER8
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Corey Landreth
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 26, 2021 -

Mazda of Columbia responded

Aw, that was really nice of Corey! We are glad to hear you had such a great service!

March 24, 2021

Just want to thank you all for looking at my car so quickly and getting the job done on time and thank you being so nice More

by Dorothy
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sharon
Mar 25, 2021 -

Mazda of Columbia responded

Aww, thank you so much, Dorthy, it was our pleasure :)

March 22, 2021

I received an oil change about a week and a half ago. Then this last Saturday I had my tire light came on about low pressure. Come to find out all my tires were not at the proper pressure they were suppo More

by NEEFWOODY
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Tiffany Grindstaff
4.0
This rating includes all reviews, with more weight given to recent reviews.
Corey Landreth
4.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 23, 2021 -

Mazda of Columbia responded

Looks like we dropped the ball on this with you. The service team should have done a better job filling and checking your tires before you left. Our apologies. Your comments are being forwarded to our General Manager for his review and request he speaks with the Service Manager. Again, our apologies, we should have done a better job communicating with you.

March 20, 2021

Service dept is always on top of things. Fast friendly and easy to make an appointment. They do a great job. Never have any issues. More

by MMWATSON67
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Corey Landreth
4.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 22, 2021 -

Mazda of Columbia responded

Thank you so much! We can't wait to help you again in the future!

March 17, 2021

I bought two vehicles and had both serviced and had no problems. People were great. Very busy when I was there but everyone was calm and professional. I have purchased over 20 new cars in my life in 7 dif More

by HAROLDSCHEID
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chuck Wright
5.0
This rating includes all reviews, with more weight given to recent reviews.
Michelle Sexton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dave Hern
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ramon DeArmas
5.0
This rating includes all reviews, with more weight given to recent reviews.
George Madison
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Anderson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tiffany Grindstaff
5.0
This rating includes all reviews, with more weight given to recent reviews.
Corey Landreth
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jessica Cosner
Mar 18, 2021 -

Mazda of Columbia responded

The best of all?! Wow, such high praise thank you so much!

March 15, 2021

The service department (especially Corey) was very helpful and far exceeded my expectations. They were able to make some major repairs in a short time to get me back in my car as quickly as possible. More

by jmh711
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Corey Landreth
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 15, 2021 -

Mazda of Columbia responded

Wahoo! We love efficiency. We can't wait to help you again!

March 13, 2021

Slow. Overpriced. Recommend products I didn’t need. Showed me 1 paper that said one price final total double that. Would not recommend to anyone More

by MOFFATT.CHELSEA
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Mar 15, 2021 -

Mazda of Columbia responded

Hi Chelsea, we are very sorry you did not have a good experience with our service department. I am forwarding your review to management to look into the issue. Again, our apologies.

March 11, 2021

They are very friendly and helpful with my issues and experience. Sharon and codey are best people to work with they will always have my car works. More

by KIMCLARK1970
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Corey Landreth
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 12, 2021 -

Mazda of Columbia responded

Thank you so much! We are so happy to hear that you had such a great service visit and we can't wait to help you again!

March 05, 2021

They were courteous and accommodating when I brought my car in for service. They gave me a thorough rundown of the recommendations for my car. Then they finished the work in good time. More

by danabagley
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Corey Landreth
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jessica Cosner
Mar 05, 2021 -

Mazda of Columbia responded

Thank you for the kind review of our service department, we really appreciate it and can't wait to help you again in the future!

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