Joe Machens Mazda - Service Center

Took 4 days to replace a battery and brake pads. No status updates. Was told 2 days, maybe 3. Called back at end of 3rd day to confirm I could pick it up, since I had received no updates. Was told it w status updates. Was told 2 days, maybe 3. Called back at end of 3rd day to confirm I could pick it up, since I had received no updates. Was told it would now be another day or two and that it wasn’t ready. I called back shortly after that to cancel the brake pads since they couldn’t have it ready and got a vm. I left one. Left another in the morning. Nobody answered my calls nor returned them. Quite curiously, when I had a male colleague call from a different phone number they not only answered the call...they also could now miraculously have it ready immediately. More

The minute we walk in the service is exeptional they rally go beyone yo M ake shure you get the best deal they really make you feel like family rally go beyone yo M ake shure you get the best deal they really make you feel like family More

Again I want to thank Joe Machens Mitsubishi service department for doing an awesome job thank you for taking care of my repairs for me.. department for doing an awesome job thank you for taking care of my repairs for me.. More

They honor us by taking care of their veterans that served & their dependents. Best place to go to if you have any sorts of car trouble, fast and reliable. served & their dependents. Best place to go to if you have any sorts of car trouble, fast and reliable. More

Signs everywhere “Wear a mask”. I saw 1 person, customer service rep, wearing a mask. I thought I was at a MAGA convention. Employees and customers alike wore no masks. I went outside in the cold to wait be service rep, wearing a mask. I thought I was at a MAGA convention. Employees and customers alike wore no masks. I went outside in the cold to wait because there is a PANDEMIC and over 550,00 are dead. HAVE YOU HEARD??? 🖕🏼🖕🏼🖕🏼 More

I live 30 minutes away and my Outlander had a recall that needed to be addressed. I knew I would be in town for a Doctor's appointment and the Machens team fit me right in so I didn't need to make a second needed to be addressed. I knew I would be in town for a Doctor's appointment and the Machens team fit me right in so I didn't need to make a second trip. More

Sharron is services is very friendly and helpful and I loved working with her. The services department is great. Thank for your help n support. loved working with her. The services department is great. Thank for your help n support. More

Pleased with the service. Both times mask wearing was horrible. Multiple staff and customers not wearing masks or on their chin or under their nose. horrible. Multiple staff and customers not wearing masks or on their chin or under their nose. More

Appreciate all the work sharing did and now my car runs great thank you so much for all the time and effort that you put into my car great thank you so much for all the time and effort that you put into my car More

Friendly and helpful staff. Prompt service. Everything is explained to you and all options available. Waiting area is clean and refreshments available while you wait. Prompt service. Everything is explained to you and all options available. Waiting area is clean and refreshments available while you wait. More