Joe Machens Mazda - Service Center

Service has really went downhill over the past 2 years. Used to get a multipoint inspection with oil changes but not anymore. Last oil change they told me my filters needed to be changed and I never got ar Used to get a multipoint inspection with oil changes but not anymore. Last oil change they told me my filters needed to be changed and I never got around to doing it but this time no one mentioned anything about them or anything else so I don't think they even looked at anything else. Michelle and Dave were the best, they're the reason I came there and I wished I could still talk with them when I came in. I will be going elsewhere for service now, after many years of going there. More

Jeff was patient, knowledgeable and courteous.The quote Jeff was patient, knowledgeable and courteous. The quote given was the closest we’ve had. Jeff even went the extra mile to make sure the car was do Jeff was patient, knowledgeable and courteous. The quote given was the closest we’ve had. Jeff even went the extra mile to make sure the car was done in time. More

The service that I had was done right and good. More

Took me as a walk-in for an OD/ID and I was treated with respect and kindness. Work was done quickly and I appreciated that as a newcomer to the city of Columbia. respect and kindness. Work was done quickly and I appreciated that as a newcomer to the city of Columbia. More

Did a good job of getting me in on short notice. Did everything I wanted done in a timely fashion. Did not like them asking me if I wanted to sell them my car several times everything I wanted done in a timely fashion. Did not like them asking me if I wanted to sell them my car several times More

Always great service. Attentive to my needs. Nice clean waiting room. I appreciate the coffee machine. Thank you once again for the great service you provide! waiting room. I appreciate the coffee machine. Thank you once again for the great service you provide! More

I bought my 2017 CX5 b4 moving to Columbia. Machens has given me excellent service despite me purchasing from another dealer. Always answer my questions and offer suggestions to save me money and keep my given me excellent service despite me purchasing from another dealer. Always answer my questions and offer suggestions to save me money and keep my CX5 in top condition.. I would them to my friends. More

I'd love to give you the business but I came there to balance my wheels and you didnt. What you did was give me a list of things needing replacement but not a tire balance nor the confirmation of what is balance my wheels and you didnt. What you did was give me a list of things needing replacement but not a tire balance nor the confirmation of what is causing my truck to shake at 40mph. I paid you $80 and didn't get what I needed I should hey a full refund. More

The customer service reps were great. Very attentive and took time to explain my options and answer my questions. I’ve been there in the past where this wasn’t the case. They seem to have a really good team took time to explain my options and answer my questions. I’ve been there in the past where this wasn’t the case. They seem to have a really good team now. More

The people that were working were courteous and helpful and they serviced my car and answered all of my questions. I did hear an employee state that they were short staffed. Probably recovering from the pa and they serviced my car and answered all of my questions. I did hear an employee state that they were short staffed. Probably recovering from the pandemic. More