Joe Machens Mazda - Service Center

Great service and great hospitality the service department employees were great special thanks to Jeff for his work and his care to get my car back on the road department employees were great special thanks to Jeff for his work and his care to get my car back on the road More

Jeff and his tech crew are the best ever at any dealer I experienced. Pleasant, friendly, communication excellent, immediate help, technologist was orofessional and fixed my car fast. experienced. Pleasant, friendly, communication excellent, immediate help, technologist was orofessional and fixed my car fast. More

Great service. Easy to schedule and service staff were excellent. The only place I get my Masada serviced. Sharon did a great job. Top notch. excellent. The only place I get my Masada serviced. Sharon did a great job. Top notch. More

Glenn was my salesman- he did a GREAT JOB! However, Raymond did nothing but, lie to me not once but, several times. I bought a car on 22nd and after signing papers-was told detailing depart. ruined my Raymond did nothing but, lie to me not once but, several times. I bought a car on 22nd and after signing papers-was told detailing depart. ruined my headliner by ripping and staining it. Raymond said he would order a new one that day. Ended up getting a rental and they kept car bc he said they were going to fix Monday that I called in to ck. By Wed. NO calls saying car was fixed-Repair said part was not ordered until Wed.Fast forward I JUST PAID MY SALES TAX on a car I didn't have-they reminded me the 22nd will be 30 DAYS!!! YES..NEW CAR & THEY HAD IT FOR ALMOST 30 DAYS for a headliner with nothing but, excuses. I love paying a car payment on a car that I didn't have pocession of due to his lies. WILL NEVER BUY FROM THEM AGAIN. More

It was all things done on Car. Not a lot of car to sale? It is very clean in the waiting room and sales room It is very clean in the waiting room and sales room More

Machens is where I bought my Mazda. Their service dept. Is the best. They don't try to sell you something you don't need. They are always friendly and prompt. I will never go anywhere else. Is the best. They don't try to sell you something you don't need. They are always friendly and prompt. I will never go anywhere else. More

The service department does not work with their customer base very well. Want you to pay for things that warranties should cover. And then tell you there is nothi g they can do for you. What is a warranty f base very well. Want you to pay for things that warranties should cover. And then tell you there is nothi g they can do for you. What is a warranty for then? More

Fast friendly service at a reasonable price. Eddie takes the time to discuss any concerns that he has with my vehicle. Sharon is always able to answer any questions I have on the billing or loaner car. the time to discuss any concerns that he has with my vehicle. Sharon is always able to answer any questions I have on the billing or loaner car. More

Clearly stated what work needed to be done snd them did it in a timely manner. I will return the next time I need service. it in a timely manner. I will return the next time I need service. More

I was very please with my repair and recall. The young lady that was answering the phone needs a bonus. She answer over 50 calls the 4 hours I sat there. At the same time she got cussed out by a customer lady that was answering the phone needs a bonus. She answer over 50 calls the 4 hours I sat there. At the same time she got cussed out by a customer who could speak English very well, got yelled at by a couple mechanics, one who said he was going to her boss and asked tons of questions from people waiting. I worked over 40 years in hr. positions and can say I have never seen an employee handle it so well., Then the guy that worked with her finally got back from a long lunch break and chewed her out for having him paged at lunch. She told him again she didn’t but he finally broke her down into tears. She quietly went outside and cried. When she come back a few minutes later with a pretty smile she apologized to me. If anyone needed to apologize it was the smart mouth young man that come back from a long lunch break and yelled at her. He never once apologized to anyone and if he would have only been gone an hour she wouldn’t have had to be the one that was beat up by everyone. More