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Joe Machens Mazda - Service Center

Columbia, MO

4.3
643 Reviews

643 Reviews of Joe Machens Mazda - Service Center

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August 19, 2021

Service was guck, I scheduled in line and dropped the car off. I don’t care for this section of the survey. Requiring 25 words More

by WSOUCIE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michelle Sexton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Corey Landreth
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 19, 2021 -

Mazda of Columbia responded

Thank you for your kind words, we know the character count is a drag

August 16, 2021

This recall was done in a short period of time with great service and great assistance from the minute I got there till. the minute I left. Since I drive 45 minutes to get there I always appreciate when they More

by Gene and Betty
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michelle Sexton
5.0
This rating includes all reviews, with more weight given to recent reviews.
MC Dampier
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Service appointment scheduler and mechanic
Aug 17, 2021 -

Mazda of Columbia responded

Thank you so much for your kind words, we are glad that we were able to get it taken care of in a timely fashion!

August 12, 2021

Service department made a friend. Service department made a friend. Service department made a friend. Service department made a friend. I will be back for service. More

by ROBERTWHITAKER
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Corey Landreth
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 16, 2021 -

Mazda of Columbia responded

Thank you so much, we can't wait to help you again!

August 11, 2021

Service lady is not real friendly. She needs better customer service. The service itself was fine, not real quick on oil changes. Overall ok I guess. More

by Mgerhardt02
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sharon
Aug 16, 2021 -

Mazda of Columbia responded

Hi there, thank you so much for your honest review of our service department, we really appreciate it, we will provide feedback to our team.

August 11, 2021

As usual, things went very well. This ended up being a two part visit as we had to wait on parts (AC compressor). Eddie was able to disconnect the old compressor so I could still have my vehicle until par More

by brendamullins
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sharon, Eddie
Aug 16, 2021 -

Mazda of Columbia responded

Thank you so much, Brenda! We thank you for the honest review of our service department!

August 10, 2021

Great service, great people that make the dealership run from the GM, to the mechanic, to the shuttle driver, and even the computer guy that held the door for me. More

by GKEHL
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ramon DeArmas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Sharon Koebel, Kevin Schultz, Adrian Bradshaw.
Aug 11, 2021 -

Mazda of Columbia responded

Thank you so much for your kind words of our service department, we really appreciate it!

August 07, 2021

Having the car serviced was easy to schedule online. I received good advice, did not have to wait on arrival, and waited a shirt amount of time in an amenity filled area. More

by KJHANNA60
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
None of these service people were at the desk. The choices need an update.
Aug 09, 2021 -

Mazda of Columbia responded

Wahoo! Thank you so much for your kind review of our service department, we appreciate it!

August 04, 2021

Service not as good as in the past. Not a lot of interest in the job employees are doing. They used to be happy and want to do a good job More

by gary8952
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Not sure who was there. The good ones are all gone
Aug 05, 2021 -

Mazda of Columbia responded

Hi Gary, thanks for the honest feedback, we really appreciate it. We will take your advice moving forward.

August 03, 2021

Great fast friendly service may car was done before the time that was told to me salesman was very friendly and helpful and I enjoyed the food and coffee More

by CLARKFREDDIE82
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
MC Dampier
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jessica Cosner
Aug 04, 2021 -

Mazda of Columbia responded

Thank you so much for your kind review, we really appreciate it. See you next time!

July 28, 2021

Professional employees, quick service, clean environment. Been going here to service my vehicles for a long time. Jeff did a great job contacting me and taking care of me. More

by Michellesontag
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michelle Sexton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jeff
Jul 29, 2021 -

Mazda of Columbia responded

Thank you so much for letting us know about your service business, we are so happy that it went so well, we hope to see you again!

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