Back

Joe Machens Mazda - Service Center

Columbia, MO

4.3
643 Reviews

643 Reviews of Joe Machens Mazda - Service Center

Sort by
September 15, 2021

Customer service was very courteous and helpful. The person from the service department Was very informative on what the issues were and whe it would be fixed. More

by Mllimbach
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sharon
September 15, 2021

They gentlemen who helped me was very rude an disrespectful he didnt show good management More

by Powelldamien32
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Chuck Wright
1.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 08, 2021 -

Mazda of Columbia responded

We never want to make any of our customers feel this way. We strive to be respectful and courteous with all our visitors. Your comments are being forwarded to our General Manager for his review.

September 15, 2021

They were open, honest and explained everything in detail. Jeff was sympathetic to my needs. More

by chocowtwo
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeff and Sharon in Service Dept.
September 14, 2021

Went in for a routine oil change & tire rotation & when I picked up my car, there was oil smeared on my center console, white debris on my passenger site & a big armpit sweat stain on my driver’s seat. I ha More

by SHMARREEL
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Sharon
Oct 08, 2021 -

Mazda of Columbia responded

This isn't the type of experience we strive to create for our visitors. Seems like we could've taken far better care during your visit and we certainly never intended to offend nor disrespect your during your visit. We will be better and we've forwarded your comments onto management.

September 12, 2021

The whole experience was excellent. The problem with my daughter’s car was quickly diagnosed and fixed same day and the emailed summary of repairs that I received was much appreciated. More

by jtbarth
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sharon Koebel
September 09, 2021

John Machens Mazda Mitsubishi service department was very friendly and efficient on my last visit to get my car serviced. They kept me informed on the progress of my car and answered all my problems and conc More

by thebutler126
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jessica Cosner
September 09, 2021

The lady service provider who greeted me was great…the young man who checked me out was disinterested, made no eye contact …minimum effort. He was not rude but made no effort to help me until Ms Sexton po More

by Rsharp9242
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michelle Sexton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Corey Landreth
1.0
This rating includes all reviews, with more weight given to recent reviews.
September 08, 2021

Fast and affordable, always reliable. They took care of both our cars, kept the price low and we had both back by noon with an appointment set that morning. Would use again. More

by kimberlysuenelson
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chuck Wright
5.0
This rating includes all reviews, with more weight given to recent reviews.
Michelle Sexton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dave Hern
5.0
This rating includes all reviews, with more weight given to recent reviews.
Corey Landreth
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Adrian Bradshaw, Jessica Cosner
September 05, 2021

Good but very expensive. Even with a discount, chsrgeg $55 for an oil chsnge. They did service very quickly, and offered shuttle service. I thought it was too expensive. More

by ADRIANAMENDEZ1016
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michelle Sexton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Sharon? , Jessica Cosner
September 04, 2021

Well run and very helpful service staff. Fixed our issue with no problems. Shuttle service was great. Lots of appointment times available. Would recommend to others. More

by jfrits0
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michelle Sexton
5.0
This rating includes all reviews, with more weight given to recent reviews.
...
39
...