Joe Machens Mazda - Service Center

The service department always has the nicest employees. I also like the new text system to tell you what repairs you need. also like the new text system to tell you what repairs you need. More

Great customer service. They go above and beyond services. And always give me options with services I need. Thank you all for your Professionalism services. And always give me options with services I need. Thank you all for your Professionalism More

The process for making an appointment was not at all friendly. After calling the main number and choosing “service” from the phone tree, I had to leave a message. I had some unique things that I wanted friendly. After calling the main number and choosing “service” from the phone tree, I had to leave a message. I had some unique things that I wanted to discuss. So I tried booking online, documenting in writing the matters we needed to address. The response was that a service agent would call or email me. This was a week before my requested date. The only reply I ever received was a text with an appointment time on the day I requested. The last two times I’ve come in for service, I’ve had to leave my car in the bay and enter the building to meet with a service agent - this used to happen car-side. Needless to say, I’m not impressed with the front end processes. The only reason I’m rating the experience as good is because I pretty much unloaded on my service agent, Jeff, because he had no idea about anything that I had taken the time to document online. Once engaged at the service department, Jeff took very good care of me. I like my car. I have two years left on my extended warranty. I don’t have a big issue with using technology to get things done. If you manage to fix the broken links between the digital interfaces and the people in service, perhaps I’ll buy again. At the moment - meh. I came back to add that even your survey sucks. You asked me to rate some excellent service people who have been gone for over a year. More

The young lady that helped me was very helpful, resourceful, polite, and understanding. She went out of her way to accommodate me. resourceful, polite, and understanding. She went out of her way to accommodate me. More

In person service is always great with helpful staff. Phone service is no longer good. Phone service is no longer good. More

78$ for an oil change seems a bit high even being synthetic, perhaps a discount for people that purchased from your dealership. synthetic, perhaps a discount for people that purchased from your dealership. More

Everyone especially Jeff and the courtesy driver very friendly and helpful. My car was assessed and fixed as promptly as possible. Problem seems to be solved and for a fraction of the cost and Jeff made friendly and helpful. My car was assessed and fixed as promptly as possible. Problem seems to be solved and for a fraction of the cost and Jeff made sure my service warranty was granted. More

Good service with nice staff. Generally fair prices. Hard to contact sometimes to schedule service. to contact sometimes to schedule service. More

Staff are very friendly and knowledgeable. They were very quick to schedule me for the desired service. quick to schedule me for the desired service. More

The associate that worked with us was very helpful. We told her what was going on, she took care of it. Thank you told her what was going on, she took care of it. Thank you More