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Joe Machens Mazda - Service Center

Columbia, MO

4.3
643 Reviews
Call Service Center (573) 875-5000

643 Reviews of Joe Machens Mazda - Service Center

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December 03, 2021

I loved going here! The dealership I usually take my car was booked up and they recommended joe maches mazda and I’m so glad I came. Super fast service and everyone was really friendly! More

by damronhunter1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chuck Wright
5.0
This rating includes all reviews, with more weight given to recent reviews.
Michelle Sexton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dave Hern
5.0
This rating includes all reviews, with more weight given to recent reviews.
Corey Landreth
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jessica Cosner
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Dec 03, 2021 -

Mazda of Columbia responded

Thank you so much for your 5-star review! We will share this with the store team to let them know to keep up the amazing work!

November 29, 2021

Great serviceProfessional service representative Kept Great service Professional service representative Kept me updated on my repairs Listened to my concerns More

by LEVOIR_L
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris
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Nov 30, 2021 -

Mazda of Columbia responded

The team here at Joe Machens is thrilled to receive such a great rating, thank you.

November 27, 2021

Sharon and her team came thru for me again. With a problem with my outlander that arose when someone other than them replaced a battery. Wonderful and timely repair on black Friday! More

by STEPHEN.ADAIR
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sharon
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Nov 30, 2021 -

Mazda of Columbia responded

Hello Stephen, thank you for your kind words. We are pleased to learn of your positive experience with us here at Joe Machens. We look forward to serving you again in the future.

November 25, 2021

Oil change was as expected. The staff was not rude, but acted inconvenienced by questions and having to help. Overall experience was not on par with other Mazda dealerships I’ve had my car serviced at. More

by PG55
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
N/a
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Nov 30, 2021 -

Mazda of Columbia responded

We are so sorry for the inconvenience caused. We pride ourselves on our quality of service and regret to hear that standard could not be met here. Your comments are being forwarded to management for review.

November 24, 2021

The service was quick and everyone I encountered was very friendly and helpful. I will take my vehicle back for service. More

by chefasmith
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sharon Koebel
Report | Print
Nov 30, 2021 -

Mazda of Columbia responded

Thank you so much for this great 5-star review. We really appreciate your business and helping to share the word about Joe Machens!

November 23, 2021

Nice. Quick. Great work. Good service. That's all I got to say about that. More

by jskinch
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chuck Wright
5.0
This rating includes all reviews, with more weight given to recent reviews.
Michelle Sexton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dave Hern
5.0
This rating includes all reviews, with more weight given to recent reviews.
Corey Landreth
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jessica Cosner
Report | Print
Nov 24, 2021 -

Mazda of Columbia responded

Thank you so much for taking the time to leave an excellent rating. We really appreciate your business.

November 23, 2021

Speedy fast! Plus the reps checking us in and out were fabulous! Super nice and friendly! More

by luckiestwomanever
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sharon Koebel
Report | Print
Nov 24, 2021 -

Mazda of Columbia responded

Thank you so much for this 5-star review. We really appreciate you being a customer and helping to share the word about us. We’re here for you anytime.

November 16, 2021

Kevin lane is the best! Him and the front desk lady are very helpful and make me feel right at home! More

by Shellykclem
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kevin lane
Report | Print
Nov 19, 2021 -

Mazda of Columbia responded

Hello Shelly, thank you for your kind words. We are pleased to learn of your positive experience with us here at Joe Machens. We look forward to serving you again in the future.

November 14, 2021

In and out quickly. Ready for us. Remembered free oil change promised to us. Changed battery in car fobs. More

by CASEYTHOOD
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kevin Schultz
Report | Print
Nov 19, 2021 -

Mazda of Columbia responded

Thanks for taking the time to let us know how we are doing, it is appreciated!

November 13, 2021

Service was great! Used the shuttle and the driver is very friendly. Even when he had to wait for me after work. More

by Kim
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
The shuttle driver, I do not remember his name but was great. , Jessica Cosner
Report | Print
Nov 19, 2021 -

Mazda of Columbia responded

Nothing better than a 5-star rating! Thank you, Kim!

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