Joe Machens Mazda - Service Center

Didn't let us know they'd be 5 hours late delivering the vehicle waited all day. Salesman was good. Didn't work with us much on the price. It was below average working with them. The only decent thing was t vehicle waited all day. Salesman was good. Didn't work with us much on the price. It was below average working with them. The only decent thing was the salesman. They have us new tires but the bead was messed up and there repair guys had to know it so it lasted a day on a welded rim be careful. More

Very courteous, helpful and informative service. From Kevin who fixed my car to Michael and Sharon who from the beginning of the appt to the end were amazing. Very exceptional service. Kevin who fixed my car to Michael and Sharon who from the beginning of the appt to the end were amazing. Very exceptional service. More

Very kind and did great fixing my recalls in a timely manner. Will definitely be back manner. Will definitely be back More

They are friendly and courteous. Work was done in a timely fashion. Would use again. timely fashion. Would use again. More

Efficient and precise. Work done as promised. Waiting area needs a little updating. Staff courteous. area needs a little updating. Staff courteous. More

Quite possibly the most inept parts department I’ve ever encountered. I spent a full week trying to get them to sell me an OEM bolt for my 2011 Tribute. On the third try the parts worker pretty much gave up encountered. I spent a full week trying to get them to sell me an OEM bolt for my 2011 Tribute. On the third try the parts worker pretty much gave up. I had the old bolt, the specs on the bolt, pictures of the part it went into, etc. When I asked if she could fax my info to their parts supplier she refused. I spoke with the manager and he couldn’t be bothered to even talk to the parts person with me. I drove over to the Ford dealer and they located and ordered the part in literally under a minute. My advice? Stay away from Machens Mazda. More

Friendly, caring,fast service, knowledgeable staff in office and in garage area,clean,reliable and relaxing office and in garage area,clean,reliable and relaxing More

Great service. Love that I can drop it off the night before, appreciate the text contact. before, appreciate the text contact. More

I thought the price was a little high. We were told we needed additional things other than the work we had done. I think the extra stuff should be up to the car owner and decided upon before going. needed additional things other than the work we had done. I think the extra stuff should be up to the car owner and decided upon before going. More

Sharon Koebel & the Team - very professional. As a female Mazda owner - she helps you feel confident regarding Mazda’s automobile service. Mazda owner - she helps you feel confident regarding Mazda’s automobile service. More