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Joe Machens Mazda - Service Center

Columbia, MO

4.3
643 Reviews
Call Service Center (573) 875-5000

643 Reviews of Joe Machens Mazda - Service Center

Sort by
April 01, 2022

The repair that I requested was not addressed in any way and other concerns were but to the tune of $1000 and that was a bit eccentric in my opinion. I’d have preferred to have started by paying for what I More

by jbproffitt85
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Don’t remember off hand
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Apr 04, 2022 -

Mazda of Columbia responded

Thanks so much for sharing your experience with us. We hope to see you again soon!

March 31, 2022

Good service. Work done right and fair price evvert thing done as it should be More

by STERLS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jessica Cosner
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Mar 31, 2022 -

Mazda of Columbia responded

We are so grateful for your 5-star review. Thanks for sharing your rating with us and the community.

March 29, 2022

I was in and out they took good care of me and they checked everything I asked them to do More

by CYNTHIABROWN4339
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Corey Landreth
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Mar 29, 2022 -

Mazda of Columbia responded

We are incredibly grateful that you took the time out to leave us a 5-Star review.

March 29, 2022

They're very friendly, I will return back and I will let others know how great their service was More

by beboandyari
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ramon DeArmas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Michael De Jesus
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Mar 30, 2022 -

Mazda of Columbia responded

We are incredibly grateful that you took the time out to leave us a 5-Star review!

March 25, 2022

Excellent service and hospitality! We will definitely make the 1.5 hour drive to come here next time. More

by fjb491
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jessica Cosner
Report | Print
Mar 28, 2022 -

Mazda of Columbia responded

Seeing that you had a 5-Star experience is the best thing we could hope for! Your review means a lot to us. Thank you for choosing Joe Machens!

March 21, 2022

Very convenient took me in right a way as a drop in. Got my oilchanged and whisper bladder changed along with air filter. .Good work! More

by COUNTRYGIRLWCLASS6T
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chuck Wright
4.0
This rating includes all reviews, with more weight given to recent reviews.
Michelle Sexton
3.0
This rating includes all reviews, with more weight given to recent reviews.
Dave Hern
4.0
This rating includes all reviews, with more weight given to recent reviews.
Corey Landreth
3.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jessica Cosner
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Mar 22, 2022 -

Mazda of Columbia responded

Thank you for your review. We will share this with the store team to let them know how we are doing.

March 20, 2022

The staff didn't seem like they wanted to talk to me, I believe I was told maybe 10 words in the hour I was there More

by No
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
None of these people were present.
Report | Print
Mar 22, 2022 -

Mazda of Columbia responded

Hi, thank you for your feedback. I'm sorry to hear that our staff did not have the chance to provide you with a great experience while visiting us. We pride ourselves on being friendly and welcoming so we will be sure to share this feedback internally. I hope that in the future you will give us another chance and come visit again!

March 17, 2022

Felt welcome, and check in process very easy always kept me informed of the status More

by GOODENMICHAEL
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michelle Sexton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Mar 17, 2022 -

Mazda of Columbia responded

Thank you so much for your 5-star review! We will share this with the store team to let them know to keep up the amazing work!

March 17, 2022

Mike and Sharon has great customer service in service. In the staff in sales are friendly and very understanding. I'm so glad to purchase my new SUV with them😊 Thanks again Glenn for helping me out.! More

by CHARIBUGG14
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ramon DeArmas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Mazzocco
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mike, Sharon and Glenn
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Mar 17, 2022 -

Mazda of Columbia responded

Thank you so much for this 5-star review. We really appreciate you being a customer and helping to share the word about us. We’re here for you anytime.

March 12, 2022

Quick even though the were short staff. Michael was polite even to customers who didn’t have much patience. My appointment was set for 2;15 but we got there early. We were done by 2:30. It’ More

by Sharee
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael
Report | Print
Mar 14, 2022 -

Mazda of Columbia responded

Thanks so much for sharing your experience with us. We hope to see you again soon.

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