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643 Reviews of Joe Machens Mazda - Service Center
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October 13, 2022
The salesman Drew that I worked with was great! Very personal able and you could tell he really cared about us! HOWEVER Joe Machens did not hold up their end of the bargain. The engine was squeakin Very personal able and you could tell he really cared about us! HOWEVER Joe Machens did not hold up their end of the bargain. The engine was squeaking when we took it for a test drive and they had agreed to get that fixed before I took it home. After I brought it home, the issue was still there. When we brought the car back in, they told us there was nothing to fix and charged us the $150 diagnostic fee. They also overfilled the oil in my car by 4 quarts so the oil was halfway up the dip stick. Was able to fix that problem ourselves and when we showed the technician there wasn’t even an apology offered for their huge error that could have really damaged the vehicle. I don’t intend to purchase a car from Joe Machens ever again. More
by maddierewards
Verified Customer
October 09, 2022
The service was easy and the staff was awesome. I recommend them for all your service needs I recommend them for all your service needs More
by lorrielock
Employees Worked With
October 06, 2022
Way overpriced. "fixed" the emissions issue but the engine light still comes on. I don't take it to Machens for diagnosis of the light because they charge for it. "fixed" the emissions issue but the engine light still comes on. I don't take it to Machens for diagnosis of the light because they charge for it. More
by trogers92
Employees Worked With
October 05, 2022
Do not plan on using this dealership anymore. Seems to always be a problem. Very inconsiderate in communicating. Seems to always be a problem. Very inconsiderate in communicating. More
by TMILLER250
October 02, 2022
I love Joe machens I’ve been with them for years every car I’ve ever owned I got it from Joe machens so they are awesome they take care of my every needs whenever I need it done thank you Joe machens than car I’ve ever owned I got it from Joe machens so they are awesome they take care of my every needs whenever I need it done thank you Joe machens thank you so much I appreciate you More
by Sherry freeman
Employees Worked With
Other Employees :
Everybody
October 01, 2022
Facility badly needs a facelift. The present building is pretty rundown compared to other car dealerships. And it seems like Mazda is subordinate to Mitsubishi in importance. The present building is pretty rundown compared to other car dealerships. And it seems like Mazda is subordinate to Mitsubishi in importance. More
by COBRASJEP
September 28, 2022
Price for an oil change was outrageous, price quoting tool was over 100$ off. I wish I wish they were not the closest Mazda dealership to me or else I would never use them again. 120$ for an oil change tool was over 100$ off. I wish I wish they were not the closest Mazda dealership to me or else I would never use them again. 120$ for an oil change!!!! More
by Matthew.lehenbauer
Employees Worked With
September 28, 2022
It took 1 hour just for oil change and tire Rotation and didn't wanted to give me a car washed didn't wanted to give me a car washed More
by wsheets1983
Employees Worked With
September 27, 2022
I have had nothing but an awful buying experience with this dealership. The sales manager promised to payoff the tires on my trade in, didn’t- I got stuck with that bill. The dealership sold me a car that this dealership. The sales manager promised to payoff the tires on my trade in, didn’t- I got stuck with that bill. The dealership sold me a car that should not have passed inspection and when I began to question why, I was told to be grateful for a loaner car. The sales manager, Zach Brown has to *try* to have as bad of customer service as he does. I wasted my time, and money dealing with this dealership. I will never buy from any JM dealership again, I’ve learned my lesson. More
by hcwood12
Employees Worked With
Zachary Brown
September 27, 2022
To start, they had my car in the shop for two months. Late in the game the mechanic asked, “ Is this your daily driver? I was told this wasn’t your daily driver.” The answer is yes it is my daily driver Late in the game the mechanic asked, “ Is this your daily driver? I was told this wasn’t your daily driver.” The answer is yes it is my daily driver and at a time when gas was $5/gal I was driving a truck that gets 15 mpg instead of my car which gets 24 mpg. The car did not get fixed and it ended up costing me ~$1000 plus they had me buy a part for ~$150 which they later ruled out as being the problem. They tore my convertible top and the only thing they said was luckily it was not in an area that would leak. Looks like they glued it to the boom. When they finally gave up, they told me it was a microswitch that they could not get so they gave up. I asked if they tested the microswitch since they had it all apart and it’s simply a continuity test and the mechanic answered no but that’s the code it threw. They had already caused me to buy a part based on the code and the part was not bad, I question why they didn’t just check if the switch worked. So at the end of the day, I spent >$1k and don’t know what’s wrong. On top of that, I have a leak in front I never had before and a tear that they admitted to making but acted like I should be thankful that it wasn’t going to cause any immediate leaks thanks to their glue, which I don’t know will hold up over time and, oh yes there is an elastic band hanging down from inside the headliner that didn’t used to be there and the headliner is all stretched out on one side. I cannot imagine a worse outcome that didn’t involve lawyers. Needless to say I would not expect to use their services again, purchase a vehicle from them or recommend them to anyone. Feel free to call if you have questions or would like to recommend a way to go forward with a less negative picture of Joe Machens More
by dmkershman
Employees Worked With
Michael DeJesus
