Joe Machens Mazda - Service Center

I have taken my vehicle there 3 different times for the same issue. I expressed MULTIPLE times that I'd like the technicians to diagnose any internal problems, even told then how black smoke is coming out same issue. I expressed MULTIPLE times that I'd like the technicians to diagnose any internal problems, even told then how black smoke is coming out of my exhaust. I was told 3 times it is "condensation" and nothing to worry about. Well I know there was something wrong. There is a difference between condensation and black smoke. So now I have yet another bill to take it somewhere else to get fixed the right way. $$$ spent and still not complete. Tmi felt as though they were telling me anything just to not actually put in work or diagnose the issues correctly. Okay customer service, but terrible work. More

They were helpful and courteous. They conducted the safey inspection in a timely fashion and parts were reasonably priced. They conducted the safey inspection in a timely fashion and parts were reasonably priced. More

Thank you for working to find a solution to my problem. Michael has been great Michael has been great More

I was treated very well. I love my car and they treated it respectfully’ Thanks. I love my car and they treated it respectfully’ Thanks. More

The service is always pretty good but the flow of service has changed several times and it is not clear how it is supposed to work. Do I drive in to the garage? Wait under the overhang? Do I enter through th has changed several times and it is not clear how it is supposed to work. Do I drive in to the garage? Wait under the overhang? Do I enter through the waiting area or wait in the garage? Do I pick up from the waiting area or the garage? Better markings and a clear flow would increase my rating. I love the text process updates and the personalized videos showing the details of what my vehicle needs. However, the online scheduling portal doesn’t seem to be connected to the service staff because I always have to clarify what I am there for despite having entered that in the scheduling portal. More

Very professional and good customer service and easy in and out for a oil change and out for a oil change More

Corey was great. Got me taken care of even though I did not have an appointment. Got me taken care of even though I did not have an appointment. More

Excellent explanation of brake performance with the new booster. Completed job on time. Shuttle ride helped. Parts were on hand to do the repair. booster. Completed job on time. Shuttle ride helped. Parts were on hand to do the repair. More

Did a good job diagnosing the problem. Friendly and prompt service. Will be back. Thanks Friendly and prompt service. Will be back. Thanks More

Corey provided excellent service for us and made our repair event smooth and easy. He kept us informed and updated so much so that we felt confident that he was handling our vehicle repair visit profess repair event smooth and easy. He kept us informed and updated so much so that we felt confident that he was handling our vehicle repair visit professionally and representing us as best possible. I would definitely say he went above and beyond on our behalf. Corey has convinced us that great customer service is alive and well. We will always request him as our service advisor and look forward to future service appointments confident that it will be a pleasant experience. Corey’s efforts, in our experience, have reinforced the Mazda brand loyalty for us. We are have been the owners of four consecutive Mazda vehicles and our satisfaction with the Mazda product and service is at an all time high. Keep up the great work and Thank you. More