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Mazda of Columbia

Columbia, MO

4.3
1,234 Reviews
Our highly trained sales staff has earned a credible reputation with their many years of service and commitment. Our goal is to make sure that each of our customers receives the quality service that we have built our name on. However, our support does not end after the initial sale has taken place. We take pride in keeping your car in the same condition in which it rolled off the showroom floor. You do not have to take our word for it; we let our sales, service, and parts speak for themselves.
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1717 Providence Rd

Columbia, MO

65202

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Showing 1,234 reviews

July 09, 2020

GREAT DEALERSHIP Cedric was new salesman, he was great to work with, very friendly and very professional, All the people I work with were great, very comfortable place More

by hamilton0617
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ramon DeArmas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 10, 2020 -

Mazda of Columbia responded

Thank you for the great review!

June 17, 2020

The website is impossible to negotiate. If you put in SUV then you get them all. If you additionally click on price range it removes the SUV designation and you are looking at a lot of cars you dont wan More

by Boss
Recommend Dealer
No
Employees Worked With
Fake website woman who constantly tries to get you to text in
Jun 29, 2020 -

Mazda of Columbia responded

We are sorry to see your review for our dealership. We do our best to be as transparent as possible on our website. We would like to talk to you about this to get a better idea of how we might display this better. Would you please email Mike Anderson, our GM, with your name and contact information? Mike's email is manderson@machens.com. We look forward to hearing from you. Thank you.

December 10, 2019

I drove 400 miles round trip to buy a car they said I had a loan approved for. I was told the car was good. As soon as I got there I was told that car was no good. It was a bait and switch. Then was up sold More

by Judy Long
Recommend Dealer
No
Employees Worked With
Damarcus Cain
Dec 11, 2019 -

Mazda of Columbia responded

Judy, We are very sorry to hear of your experience with our dealership. The communication should certainly have been much better. We are forwarding your comments to our General Manager for his review and request he look into this. Again, our apologies, we should have done a better job for you.

Dec 11, 2019 -

Judy Long responded

Please do not put this on Damarcus Cain. He is a lovely man.my complaint is not about him. He merely works there and has to play the upsell game. He was very nice. A1 sales person.

Dec 26, 2019 -

Mazda of Columbia responded

Thank you, Judy, for your follow up regarding Damarcus Cain. We appreciate your kind words for him. We have forwarded your earlier review to our GM so he is aware of in and can do a follow up. Again, our apologies.

November 09, 2019

Thank you Dedrick Shelby...for the fun pleasurable day of shopping for a car...Thanks for taking such good care of my parents....Much appreciated More

by Gayla
Recommend Dealer
Yes
Employees Worked With
Dedrick Shelby
Nov 12, 2019 -

Mazda of Columbia responded

You are most welcome, Gayla! Thank you for the 5 star review for Dedrick Shelby , great to hear he made it a "fun pleasurable" day for you and your parents. Doesn't get much better than that! Give us a call if you have any questions, we'll be glad to help out. Thank you for your business & Safe Travels!

September 28, 2019

No integrity. Trashy behavior. ZERO integrity! Told me one price over the phone and with text messages...kept telling me to come test drive...promised it would be worth the 2 hour a More

by RRB
Recommend Dealer
No
Employees Worked With
Finance Manager
Oct 11, 2019 -

Mazda of Columbia responded

I'm sorry to hear about your experience at our dealership. It is never our intent to try mislead our customers. Due to Dealerrater's policy in protecting your privacy, we are not able to see your contact information. I would like to request that you email Stacey Cole with your name and a contact phone # and which of our dealerships you worked with on this. Her email is scole@machens.com. She will be able to forward this to the General Manager of the dealership and request he look into what happened. Again our apologies.

July 27, 2019

Fabulous..... Best place ever to buy a vehicle...great price....great people. I would recommend this dealer to everyone I know. They listened to my needs and treate More

by sabretech45
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dave Hern
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Brandon Stillwell
Jul 29, 2019 -

Mazda of Columbia responded

You are a "celebrity" any time you come into our dealership! Thanks so much for the great review! We loved it! Stop in, give a call if you need anything, we really appreciate the great review!

April 27, 2018

Excellent Service LouAnn is the best auto salesperson I have ever dealt with. She listened to what I had to say and I never felt pressured. This was the easiest new car More

by Mazda123
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Steve, LouAnn Montague
March 02, 2018

Got a great car! Lou ann was a big help with this purchase. She took her time to explain things to me that i did not understand. I recommend her! More

by Wanona23
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
LouAnn Montague
March 02, 2018

What a pleasure Lou Ann was awesome! Grea price, great car, great sales/service! Love our car and it was a great deal and great service! Going back soon! More

by Hunter Segers
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chuck Wright
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Al Morgan, LouAnn Montague
February 28, 2018

Thank You Miss LouAnn was not pushy, she found me what I wanted at the price I wanted. Paid attention to details, friendly. Went out of her way to assure that More

by Frank Switzer
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
LouAnn Montague
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