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Mazda of Columbia

Columbia, MO

4.3
1,234 Reviews
Our highly trained sales staff has earned a credible reputation with their many years of service and commitment. Our goal is to make sure that each of our customers receives the quality service that we have built our name on. However, our support does not end after the initial sale has taken place. We take pride in keeping your car in the same condition in which it rolled off the showroom floor. You do not have to take our word for it; we let our sales, service, and parts speak for themselves.
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1717 Providence Rd

Columbia, MO

65202

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Showing 1,234 reviews

October 15, 2020

The staff I talked with were friendly and courteous enough, gave regular updates on progress. Technician who actually completed my service (two new tires) didn't even bother to put the spare tire ba More

by GMH
Recommend Dealer
No
Employees Worked With
Jessica Cosner
Oct 20, 2020 -

Mazda of Columbia responded

We want to thank you for your review! I would like to apologize for that incident at your last visit. If you would like to send your contact info to me at tgrindstaff@machens.com. I would like to look into that a little further for you. Thank you for allowing us to earn your business and we hope to see you again!

October 14, 2020

Thanks for your service and prompt care. Everyone was caring and attentive to our needs. I was impressed by the upbeat service rep at check in and felt my car was in good hands. More

by budneff
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jordan Wood
5.0
This rating includes all reviews, with more weight given to recent reviews.
Krishuana Armstead
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jessica Cosner
Oct 20, 2020 -

Mazda of Columbia responded

Thank you for your great review of our service department! We are happy you allow us to earn your business and hope to see you again.

October 14, 2020

I made an appointment to come down to Joe Machens Mazda from Macon MO for regular maintenance visit. The staff were all very personable and courteous. Since I was in from out of town, I waited for my vehic More

by danabagley
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Oct 20, 2020 -

Mazda of Columbia responded

Thank you for your great review of our service team! We want to thank you for allowing us to continue to earn your business!

October 12, 2020

Amazing staff! They were so nice and I really enjoyed my visit. I left with a new car even with ok credit. Very happy customer! More

by amymnephew
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
MC Dampier
Oct 20, 2020 -

Mazda of Columbia responded

Thank you for your great review of our team! We are so happy we were able to help you into your new car. Thank you again for letting us earn your business!

October 10, 2020

It's ok dealership but the salesman didn't really do things I felt he should have done and I felt like I was aggravating or annoying him because I was asking questions I felt I should be asking. The guy More

by Annalogan64
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Ramon DeArmas
5.0
This rating includes all reviews, with more weight given to recent reviews.
George Madison
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Anderson
3.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : MC Dampier
Oct 20, 2020 -

Mazda of Columbia responded

I would like to apologize for your recent experience here. I am very glad we were still able to take care of you and want to thank you for allowing us to do so! We continue to strengthen our customer service each day and hope to see you soon!

October 03, 2020

I had called about a car and was placed with Jordan to help me. She was very wonderful, kind, informative, and easy to talk to. The initial car I had asked about was available, but I was recommended a bet More

by Lexi D.
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jordan Wood
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 05, 2020 -

Mazda of Columbia responded

Thank you for your wonderful review of Jordan! She is a great member of our sales team. We would like thank you for letting us earn your business and are very pleased you enjoy your new car!

October 03, 2020

The customer service was excellent by Corey and the shuttle driver. The shuttle driver was great at dropping me off and picking up as promised. More

by tjc2183
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Corey Landreth
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 05, 2020 -

Mazda of Columbia responded

Thank you for your great review of our team members Corey and Adrien. We want to also thank you for letting us have the opportunity to earn your business.

October 03, 2020

Prompt, polite, professional service. Greeted at door and well taken care of. Makes taking your car in a pleasurable experience. Will definitely return for future needs More

by LRLYLES
Recommend Dealer
Yes
Employees Worked With
Corey Landreth
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 20, 2020 -

Mazda of Columbia responded

Thank you for your great review and we are glad we are able to continue to earn your business!

October 02, 2020

George is full of himself. After having our last conversation his demeanor was awful. He has obviously worked for this dealership too long. The salesman didn’t know what he was doing. They “lost” ke More

by DerekRew95
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
George Madison
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Michael, Caleb
October 02, 2020

Got me in early and they got right to work no waiting around worked fast and efficiently. Friendly and professional highly recommend for general service needs More

by Jackson
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Oct 02, 2020 -

Mazda of Columbia responded

Thank you for choosing our service team to help you with your vehicle! We look forward to seeing you again and thank you for your great review!

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