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Mazda of Columbia

Columbia, MO

4.3
1,234 Reviews
Our highly trained sales staff has earned a credible reputation with their many years of service and commitment. Our goal is to make sure that each of our customers receives the quality service that we have built our name on. However, our support does not end after the initial sale has taken place. We take pride in keeping your car in the same condition in which it rolled off the showroom floor. You do not have to take our word for it; we let our sales, service, and parts speak for themselves.
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1717 Providence Rd

Columbia, MO

65202

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Showing 1,234 reviews

January 22, 2021

Very professional. Saved me tons of money pointing out a self-fixable problem. Will always go there for service. Gave me advice on finding accessories that I can add to my car as well. More

by RICKAFALK
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jan 25, 2021 -

Mazda of Columbia responded

Thank you so much! We are glad that our service department is so great to work with!

January 18, 2021

Prompt and courteous, got me in and out in a timely manner. Corey was knowledgeable and helpful, I always bring my cars here for service :) More

by klchmlane
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Corey Landreth
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 19, 2021 -

Mazda of Columbia responded

Thank you so much! We love seeing great reviews for our service department. We can't wait to help you again!

January 14, 2021

It is beyond frustrating to never hear the same thing twice at this place. One day breaks need done and next day they don’t know why I scheduled them cause my breaks were fine. Keep ALL paperwork from th More

by COURTNEYP2856
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Jan 15, 2021 -

Mazda of Columbia responded

Thank you for letting us know about your Service business, we appreciate it. It appears that we should have done a better job in accurately providing the service you need. Dealerrater displays only your user name for your privacy. Our General Manager, Steve, requested that you email him your full name and contact information. He would like to look into this further for you. His email is: snagel@machens.com.

January 14, 2021

Great customer service! I took my car for an oil change and a replacement on a recalled part. Unfortunately additional issues were discovered, but Corey was patient and assisted me with determining how to More

by Not coming back
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Corey Landreth
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 15, 2021 -

Mazda of Columbia responded

Thank you for your kind words, we really appreciate it. We are very happy to hear that Corey was able to get your car all serviced. Safe travels!

January 12, 2021

Customer service needs improvement. I made an appt online for an oil change. When I arrived to drop off the car the guy could not get his iPad to work then had to wait for him to drive the car in the shop to More

by TADOW1276
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Jan 14, 2021 -

Mazda of Columbia responded

Thank you for letting us know about your Service business, we appreciate it. It appears that we should have done a better job in several areas. Dealerrater displays only your user name for your privacy. Our General Manager, Steve, requested that you email him your full name and contact information. He would like to look into this further for you. His email is snagel@machens.com. Our apologies, we never want to disappoint our customers.

January 09, 2021

Very helpful! Awesome service! Helped more than any dealership around! They are very friendly and great customer service skills!Can not say enough good things about them! More

by Kikinilg4
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Cable, cody, daniel
Jan 11, 2021 -

Mazda of Columbia responded

Aww, thank you for such a kind review, we really appreciate it! Safe travels in your new car!

January 09, 2021

MC and Travis were awesome. They were dedicated to helping me find a track that met my needs. Now if only everyone else would get the memo that I already bought a truck from Machens and stop calling a More

by JELMS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
MC Dampier
Jan 11, 2021 -

Mazda of Columbia responded

Thank you for your kind words, we are so happy to hear that MC and Travis were able to get you into a new truck!. If you private message me your name I can let them know to stop hassling you :)

January 09, 2021

Kree was very helpful and knowledgeable about the vehicles i test drove. It was a pretty easy process and everyone was friendly. The wait wasn’t too bad either. More

by STEPH
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Krishuana Armstead
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 11, 2021 -

Mazda of Columbia responded

Thank you for your kind review, we really appreciate it. Safe travels in your new car!

January 08, 2021

Awesome sales team!! MC and Cody were great to deal with. Straight forward, no hassle deal on my wife’s 2020 Outlander Sport. Finance was pleasant to deal with. They offered affordable maintenance options th More

by Bkivie
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Other Employees : Cody, MC Dampier
Jan 08, 2021 -

Mazda of Columbia responded

Thank you for such kind words! We are so happy to hear that MC and Cody were able to get your wife a new Outlander Sport. Safe travels to you both!

January 06, 2021

The staff at Machen Mazda were extremely helpful, starting with the service technician , Kevin, who took a ride on 1/4 ,and then took "care of" my car on 1/5 when I brought it in for identification o More

by Syd
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Other Employees : Kevin-- service technician
Jan 07, 2021 -

Mazda of Columbia responded

Thanks for your review, Syd! We are glad that Kevin was able to get your care all set. Safe travels!

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