Mazda of Columbia

This was a disappointing experience. In addition to a 2.5 hour wait WITH an appointment, very few employees wore their masks properly and did not practice adequate social distancing. I was given a bunch of b hour wait WITH an appointment, very few employees wore their masks properly and did not practice adequate social distancing. I was given a bunch of bogus recommended services as well. Never coming back here. More

I received quality service very quickly. Facility staff were friendly yet professional. The waiting area was clean and comfortable. My service advisor was knowledgeable and professional. were friendly yet professional. The waiting area was clean and comfortable. My service advisor was knowledgeable and professional. More

In and out fast. Explained everything that needed to be done. Great people.have always had a great experience at Joe Machens Mazda in Columbia. done. Great people.have always had a great experience at Joe Machens Mazda in Columbia. More

The vehicle didn’t make it 30 miles down the road and started shaking and check engine like came on; then, the finance manager got very rude about returning the car. It took my husband getting involved b started shaking and check engine like came on; then, the finance manager got very rude about returning the car. It took my husband getting involved before they would listen, as the voice of a woman was NOT enough for the finance manager. It was the first time that blatant sexism was evident. More

The staff at this dealership was very helpful and professional. We never felt pressured to buy something we didn't want. In fact, as it was the day before Christmas, we were surprised by how into it professional. We never felt pressured to buy something we didn't want. In fact, as it was the day before Christmas, we were surprised by how into it they were like it was their present. Thank you. More

The past 2 times I’ve taken my daughters car for service I’ve had issues! About 30 minutes after I pick the car up the lights come on that something is wrong. One time it was the oil change and something n I’ve had issues! About 30 minutes after I pick the car up the lights come on that something is wrong. One time it was the oil change and something not put back on and this time it was something with the tire rotation. I also was charged over $80 even though the email I scheduled from said $69 and the poster on their wall says $69! When I mentioned it to the person helping me she said she would try to take $5 off and when she couldn’t she said she would give me a coupon for $10 off next time. I told her that didn’t make sense and she said she would have to talk to the service manager but he wasn’t there. Almost NO ONE had a mask on and the person who checked my car out when I had to return didn’t have a mask on while talking to me or while in my car! More

It was my first car buying experience, so I don’t have much to compare to but overall it was a good experience. The staff was willing to listen and tried hard to meet my needs with what they had available much to compare to but overall it was a good experience. The staff was willing to listen and tried hard to meet my needs with what they had available. We were there a little longer than intended, but there were a lot of other customers, we were offered beverages and kept up to date on what part of the process was taking long. Overall, I’d recommend this dealership to anyone interested in buying a Mazda! More

Great service! Amazing to be able to make one stop and get oil changed, recall corrected, and a great deal on a new set of tires! get oil changed, recall corrected, and a great deal on a new set of tires! More

The process was fair, fast, and incredibly easy! I am very pleased with the value of my trade in and with the new car. I would highly recommend! very pleased with the value of my trade in and with the new car. I would highly recommend! More

They were really friendly and seemed like they actually cared. It also didn’t take to long and they let me know what was going on. cared. It also didn’t take to long and they let me know what was going on. More