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Mazda of Columbia

Columbia, MO

4.3
1,234 Reviews
Our highly trained sales staff has earned a credible reputation with their many years of service and commitment. Our goal is to make sure that each of our customers receives the quality service that we have built our name on. However, our support does not end after the initial sale has taken place. We take pride in keeping your car in the same condition in which it rolled off the showroom floor. You do not have to take our word for it; we let our sales, service, and parts speak for themselves.
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1717 Providence Rd

Columbia, MO

65202

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Showing 1,234 reviews

February 27, 2021

Excellent service. Everyone was super friendly and helpful. I bought my car here and I take my car here whenever it needs serviced. I would recommend this place to anyone More

by cmpfda
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mar 01, 2021 -

Mazda of Columbia responded

Thank you so much, this review is so sweet! We can't wait to help you again :)

February 27, 2021

I appreciate that Joe Machens Mazda supports essential employees during this pandemic. The employees there are great to work with and very accommodating of my schedule. More

by ramonam25
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Sharon Koebel, Adrian
Mar 01, 2021 -

Mazda of Columbia responded

We are so happy to hear that you had such a great experience at our dealership and we can't wait to help again!

February 27, 2021

Everything was explained to me in great detail what needed to be done and why. Also showed what was left to do for next time. More

by RICKAFALK
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sharon Koebel
Mar 01, 2021 -

Mazda of Columbia responded

Nice! That's always the best, thanks for the kind review!

February 26, 2021

Prompt service. Informed of all maintenance that needs to be done and cost estimate. Everyone is very friendly and helpful. No high pressure, just a statement of facts. More

by INDIANJLW
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Corey Landreth
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 26, 2021 -

Mazda of Columbia responded

Thank you so much for your positive review of our service department, we really appreciate it!

February 26, 2021

Staff friendly and process quick. Had to come back the next week even tho I was there for recall. The screws to fix my doors(the recall) had to be ordered. More

by hoyjill9876
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sharon
Mar 01, 2021 -

Mazda of Columbia responded

Thank you for your positive review, sorry we didn't have the screws in stock and you had to make a second trip, but glad to hear everything is all good to go!

February 24, 2021

Awesome service department. I always get VIP treatment. Thanks for the great work. Also, they always honor appointments times and show respect for your time. More

by Timothy Baker
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Feb 25, 2021 -

Mazda of Columbia responded

Thank you so much, Tim! We really appreciate the positive feedback of our service department and can't wait to help you again!

February 22, 2021

Excellent customer service!. From The moment I walked Excellent customer service!. From The moment I walked in, I was treated wonderfully! Travis Dometrorch and MC Dampier are the best! They were very e More

by Kristopher
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Travis Dometrorch,, MC Dampier
Feb 23, 2021 -

Mazda of Columbia responded

Thank you so much for your positive feedback, we really appreciate it. Safe travels in your new to you car!

Mar 08, 2021 -

Kristopher responded

Honesty and integrity are what We receive every time when we go see Travis Dometrorch and MC Dampier

February 20, 2021

The service depth as always been very accommodating and helpful. I had to change my appointment due to the weather and they rescheduled me immediately and I didn’t have to wait a long time for a new appoin More

by TLROAM
Recommend Dealer
Yes
Employees Worked With
Corey Landreth
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 22, 2021 -

Mazda of Columbia responded

Woo! 30 mins, that's incredible! We can't wait to help you again!

February 20, 2021

Great service but the person at the from desk seemed irritated I was there and when I asked how long it would take, she got smart with me saying, "however long it takes. " More

by NREYNOLDSC21
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Michelle Sexton
1.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 22, 2021 -

Mazda of Columbia responded

Thank you for such a positive review of the service you received. We are very sorry that our front desk associate did not extend the courtesy and apologize on her behalf. We do hope that you can forgive us and give us a second chance to redeem ourselves!

February 20, 2021

Corey was very kind, helpful, and determined. I asked a question he didn’t know the answer to and he stopped at nothing to get the answer for me. More

by MissJenny
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Corey Landreth
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Travis Dometrorch
Feb 22, 2021 -

Mazda of Columbia responded

Thank you so much for your kind review! We are so happy that Corey was so great to work with!

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