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Mazda of Columbia

Columbia, MO

4.3
1,234 Reviews
Our highly trained sales staff has earned a credible reputation with their many years of service and commitment. Our goal is to make sure that each of our customers receives the quality service that we have built our name on. However, our support does not end after the initial sale has taken place. We take pride in keeping your car in the same condition in which it rolled off the showroom floor. You do not have to take our word for it; we let our sales, service, and parts speak for themselves.
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1717 Providence Rd

Columbia, MO

65202

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Showing 1,234 reviews

March 15, 2021

Shawn was very friendly, and not pushy at all. I will be referring friends to him and this dealership. Thank you for helping us make the best decision! More

by SARA.GOTHAM
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Shawn Whitley
Mar 15, 2021 -

Mazda of Columbia responded

Thank you so much, Sara! Congrats on the car!

March 15, 2021

The service department (especially Corey) was very helpful and far exceeded my expectations. They were able to make some major repairs in a short time to get me back in my car as quickly as possible. More

by jmh711
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Corey Landreth
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 15, 2021 -

Mazda of Columbia responded

Wahoo! We love efficiency. We can't wait to help you again!

March 13, 2021

Slow. Overpriced. Recommend products I didn’t need. Showed me 1 paper that said one price final total double that. Would not recommend to anyone More

by MOFFATT.CHELSEA
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Mar 15, 2021 -

Mazda of Columbia responded

Hi Chelsea, we are very sorry you did not have a good experience with our service department. I am forwarding your review to management to look into the issue. Again, our apologies.

March 11, 2021

They are very friendly and helpful with my issues and experience. Sharon and codey are best people to work with they will always have my car works. More

by KIMCLARK1970
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Corey Landreth
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 12, 2021 -

Mazda of Columbia responded

Thank you so much! We are so happy to hear that you had such a great service visit and we can't wait to help you again!

March 08, 2021

MC Dampier is an awesome salesman, my 2nd new vehicle purchased from him in less than a month. Finance, Cody Angel is a wizard! Travis Dometrorch GSM is the best manager I have every dealt with. I have u More

by Kristopher
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Travis Dometrorch *****. Cody Angel *****, MC Dampier
Mar 08, 2021 -

Mazda of Columbia responded

Second car?! My goodness, what an exciting time. You are our family and we can't wait to help you and your family again :)

Mar 08, 2021 -

Kristopher responded

A+

March 05, 2021

They were courteous and accommodating when I brought my car in for service. They gave me a thorough rundown of the recommendations for my car. Then they finished the work in good time. More

by danabagley
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Corey Landreth
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jessica Cosner
Mar 05, 2021 -

Mazda of Columbia responded

Thank you for the kind review of our service department, we really appreciate it and can't wait to help you again in the future!

March 04, 2021

Set an appointment for 2pm. Was told when I made the appt it would be 35-40 min. So I figured on an hour. Was over 2 hrs for an oil change and tire rotation. Cost over $92. Bought my truck here. Had my first More

by scotthamlin
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Corey Landreth
4.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 05, 2021 -

Mazda of Columbia responded

Hi Scott, thanks for letting us know about your service experience, Seems that we should have done a better job of communicating as well as instructing where people should go. We are glad to hear that Corey helped with some guidance and gave another coupon for an oil change. We do hope that we can redeem ourselves the next time you visit. Thank you, and our apologies for not giving a five-star experience.

March 02, 2021

Unimpressed, first I get every service with you guys, then suddenly my breaks are wearing grooves in my rotors. Cots me over $400 to have this done. You do an inspection when I get a synthetic service, t More

by WRB7WB
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Michelle Sexton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dave Hern
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jessica Cosner
Mar 03, 2021 -

Mazda of Columbia responded

Thank you for letting us know about your Service business, we appreciate it. It appears that we should have done a better job with noticing your brakes. Dealerrater displays only your user name for your privacy. Our General Manager, Steve, requested that you email him your full name and contact information. He would like to look into this further for you. His email is snagel@mchens.com.

Mar 03, 2021 -

WRB7WB responded

My name is William Bond, contact is wrb7wb@mail.Missouri.edu. And I’m not 100% sure the service person was Jessica, however the two I gave 5 stars to (Dave and Michelle) are usually who takes care of me and they are spectacular!

March 01, 2021

Our service visit experience was top notch. Corey and Zeke were very courteous, helpful and professional. Our service was done timely and our inquiries were answered by staff members. Very friendly envir More

by Carolyn
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Corey Landreth
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Zeke Niemeier
Mar 01, 2021 -

Mazda of Columbia responded

Top-notch?! Wow, such high praise, thank you so much!

March 01, 2021

My car looks great! There was a small tear and some scuffs in the back. They said they could fix that and you can’t even tell there ever was an issue! Thanks! More

by melissa_b51
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Travis Dometriech
Mar 01, 2021 -

Mazda of Columbia responded

Woo! That's always the best, right? Thanks for the great review!

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