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Mazda of Columbia

Columbia, MO

4.3
1,234 Reviews
Our highly trained sales staff has earned a credible reputation with their many years of service and commitment. Our goal is to make sure that each of our customers receives the quality service that we have built our name on. However, our support does not end after the initial sale has taken place. We take pride in keeping your car in the same condition in which it rolled off the showroom floor. You do not have to take our word for it; we let our sales, service, and parts speak for themselves.
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1717 Providence Rd

Columbia, MO

65202

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Showing 1,234 reviews

January 16, 2022

Friendly, caring,fast service, knowledgeable staff in office and in garage area,clean,reliable and relaxing More

by RACEFAN0215
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ramon DeArmas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 18, 2022 -

Mazda of Columbia responded

On behalf us all of us at Joe Machens, I would like to thank you for sharing this great review about our store! We are thrilled that you enjoyed your experience.

January 16, 2022

I told them I wanted to build car hours later ii was told too late to build 2021 car. Bad service and did not explain anything well Rude manager. Wish I knew his name. Only good thing was saleswoman was nice More

by autumn744
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Ramon DeArmas
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 18, 2022 -

Mazda of Columbia responded

I’m sorry to hear about your disappointment with us and I would like to personally assist you with making things right. I will relay your comments to our General Manager to address this ASAP. If you give us a chance, we intend to make this right and hope you will allow us to speak with you to discuss the situation. Thank you so much!

January 14, 2022

Use Kelley Blue Book and inspect damage thoroughly. They will 100% rip you off by selling cars with a ton of damage to them that aren’t worth half of what they are pricing them for. More

by MARCUS04
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Krishuana Armstead
3.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 18, 2022 -

Mazda of Columbia responded

I’m sorry to hear you had a frustrating experience, but I really appreciate you bringing this issue to my attention. I will forward your comments to our manager and we would like the opportunity to talk and investigate your feedback further.

January 12, 2022

Great service. Love that I can drop it off the night before, appreciate the text contact. More

by davenportfnp
Recommend Dealer
Yes
Employees Worked With
Corey Landreth
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 13, 2022 -

Mazda of Columbia responded

We really appreciate you taking the time to share your rating with us. We look forward to seeing you again soon.

January 09, 2022

Very helpful and welcoming to everyone in the buying process! Also when we found it needed a couple things they got the parts ordered and scheduled to get fixed! More

by D.porterfarms
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
James Casey
Jan 11, 2022 -

Mazda of Columbia responded

Thanks so much for sharing your experience with us. We hope to see you again soon!

January 09, 2022

I thought the price was a little high. We were told we needed additional things other than the work we had done. I think the extra stuff should be up to the car owner and decided upon before going. More

by DVKENDALL04
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jessica Cosner
Jan 11, 2022 -

Mazda of Columbia responded

We really appreciate you taking the time to share your rating with us. We look forward to seeing you again soon.

January 07, 2022

Sharon Koebel & the Team - very professional. As a female Mazda owner - she helps you feel confident regarding Mazda’s automobile service. More

by denifalco
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sharon Koebel
Jan 11, 2022 -

Mazda of Columbia responded

We are so grateful for your 5-star review. Thanks for sharing your rating with us and the community!

January 06, 2022

Purchased a vehicle Oct 30th. Part of the deal was that remote start would be added. Still waiting on hearing about my remote start. No one has contacted me yet. Very upset and will not do business there More

by SLROWLES
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
All
Jan 06, 2022 -

Mazda of Columbia responded

I'm so sorry that we haven't met your expectations. We would like the opportunity to investigate your feedback further. I'll relay this message to the management and we’ll work with you to resolve any issues as quickly as possible.

January 06, 2022

Love this place!! Everyone is super friendly easy to talk to. I drove multiple cars before deciding on Mazda CX-5. There was no pressure, very knowledgeable about the vehicles. Would definitely go again! More

by MONICADDODSON74
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ramon DeArmas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 07, 2022 -

Mazda of Columbia responded

Congrats on your new Mazda! We love seeing 5-star ratings, Monica. Thank you!

January 05, 2022

I can buy a car anywhere, service is what means the most to me. We bought our Mazda at a different dealership. I needed to get some work done on it. The dealer that we bought it from couldn't get us in so w More

by Hornedog1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kevin Schultz
Jan 06, 2022 -

Mazda of Columbia responded

Thank you so much for this 5-star review. We really appreciate you being a customer and helping to share the word about us. We’re here for you anytime.

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