Mazda of Columbia

Sharon & Ed take great care of me and my SUV. Sharon makes appointment setting and paperwork easy and Ed makes sure my vehicle is in excellent condition. makes appointment setting and paperwork easy and Ed makes sure my vehicle is in excellent condition. More

Didn't let us know they'd be 5 hours late delivering the vehicle waited all day. Salesman was good. Didn't work with us much on the price. It was below average working with them. The only decent thing was t vehicle waited all day. Salesman was good. Didn't work with us much on the price. It was below average working with them. The only decent thing was the salesman. They have us new tires but the bead was messed up and there repair guys had to know it so it lasted a day on a welded rim be careful. More

I was ripped off they told me to bring a cashiers check I was ripped off they told me to bring a cashiers check in for the amount and they had the sales taxes included a 1500 then when I got there with th I was ripped off they told me to bring a cashiers check in for the amount and they had the sales taxes included a 1500 then when I got there with the cashiers check they said oh by the way the sales tax aren’t included they did give me a check back for $500 but I felt like $1000 was stolen from me also told me I would have my check I mean my title within 10 days now my temporary tag is about to run out still no title More

We went in to get a vehicle & was told all was good with the loan. Drove home only to be told to bring it back two weeks later because loan didn't go through. Vehicle was repossessed while I was at a doctor the loan. Drove home only to be told to bring it back two weeks later because loan didn't go through. Vehicle was repossessed while I was at a doctor's appointment. More

Very courteous, helpful and informative service. From Kevin who fixed my car to Michael and Sharon who from the beginning of the appt to the end were amazing. Very exceptional service. Kevin who fixed my car to Michael and Sharon who from the beginning of the appt to the end were amazing. Very exceptional service. More

Very kind and did great fixing my recalls in a timely manner. Will definitely be back manner. Will definitely be back More

They are friendly and courteous. Work was done in a timely fashion. Would use again. timely fashion. Would use again. More

Efficient and precise. Work done as promised. Waiting area needs a little updating. Staff courteous. area needs a little updating. Staff courteous. More

Quite possibly the most inept parts department I’ve ever encountered. I spent a full week trying to get them to sell me an OEM bolt for my 2011 Tribute. On the third try the parts worker pretty much gave up encountered. I spent a full week trying to get them to sell me an OEM bolt for my 2011 Tribute. On the third try the parts worker pretty much gave up. I had the old bolt, the specs on the bolt, pictures of the part it went into, etc. When I asked if she could fax my info to their parts supplier she refused. I spoke with the manager and he couldn’t be bothered to even talk to the parts person with me. I drove over to the Ford dealer and they located and ordered the part in literally under a minute. My advice? Stay away from Machens Mazda. More

Michael in service is great, but this dealership is a joke. I have had my car since December 16, 2021 & paid $3000 for a warranty that I supposedly couldn’t even use to cover the service that needed done joke. I have had my car since December 16, 2021 & paid $3000 for a warranty that I supposedly couldn’t even use to cover the service that needed done on my car after not even having it for 30 days. No one called me back to let me know about my parts and no one was even trying to work with me to figure something out. Less than 30 days of having this car & they wanted me to pay $800 to fix something that should have been fixed before I bought the car. These sales people take advantage of desperate people and I would never recommend anyone go here to purchase a vehicle. Leslie was my sales lady & I told her over the phone what I was comfortable paying each month & she told me it was no problem at all, just for me to come in and her hand me paperwork stating that my payments each month would be almost $100 more than I had agreed to and it also wasn’t even the car that I had originally applied for. They told me I was approved and I was going into this thinking that it was a completely different car. They knew I was desperate to get a new car because my old one was crapping out & they took complete advantage of me. More