Mazda of Columbia

LOVE HER!! Carrie is a true gem!! I went in thinking I was simply going to get an appraisal on my Equinox. She got me the appraisal and also got me in my dream v Carrie is a true gem!! I went in thinking I was simply going to get an appraisal on my Equinox. She got me the appraisal and also got me in my dream vehicle! She is so very genuine and kind hearted. I never once felt like she was being dishonest or trying to rip me off - I truly felt that she was working for ME to get ME the best deal. After spending a week working with her, I was able to drive away in my Lincoln MKX and I love it so much. Not only did I get this awesome car but I also made a great friend. THANK YOU, Carrie!!! More

Fast and Friendly Michelle is amazing! I needed tires for my Abarth, and without making me feel like I was asking too much, got me in within 1 1/2 hours and even manage Michelle is amazing! I needed tires for my Abarth, and without making me feel like I was asking too much, got me in within 1 1/2 hours and even managed to return my car to me washed and shined! Michelle always has positive attitude. I am in retail management, and I would steal her if I didn't think she was happy working with JMG. Thank you Michelle for always taking care of me, and for reminding me why I have decided to buy my last 5 vehicles from Machens. More

Great People = Great Experience ! What a pleasure to deal with Keith Marlett and Sybil Distler ! I was looking for a good, clean, low mileage truck for several months when I came acros What a pleasure to deal with Keith Marlett and Sybil Distler ! I was looking for a good, clean, low mileage truck for several months when I came across an ad that fit exactly what I was looking for. I made an inquiry and got an immediate response from Sybil and met shortly thereafter with Keith. I was pleasantly surprised when we were able to close the deal so quickly without stress or hassle. I left with a great vehicle for the price I needed and feel like I made some great new friends in the process. I am very conservative in giving out recommendations, but I will happily do so with confidence that they will be treated the same. Great Job Guys !! Sincerely, Tom Fannin More

excited to do business with this dealership I love my car! 2012 mazda 3.Al morgan, Carrie Price, and Walter Moore, all made my dream come true to proudly own my Mazda 12. Very happy with everyth I love my car! 2012 mazda 3.Al morgan, Carrie Price, and Walter Moore, all made my dream come true to proudly own my Mazda 12. Very happy with everything, people in the dealership was friendly best car buying experience I ever had. I would recommend this dealership to others. JOE MACHNES #1 Sincerely Kaylea callaway, Mike lehman More

Enjoyed the experience. We enjoyed working with Carrie Price, Al Morgan and Walter Moore, they were very friendly and easy to talk to. They listened to what we wanted and wo We enjoyed working with Carrie Price, Al Morgan and Walter Moore, they were very friendly and easy to talk to. They listened to what we wanted and worked with us to find exactly what we needed. Their no hassle approach made for a very pleasant experience. We drove away in our new car within hours of searching. More

Joe Machens FIAT with trade-in Contact #1) CARRIE PRICE (sales associate) Carrie was great - I talked to her over the phone before driving up 3 hours to dealers Contact #1) CARRIE PRICE (sales associate) Carrie was great - I talked to her over the phone before driving up 3 hours to dealership. I gave her my credit app information to get it started. Contact #2) LOUANN MONTAGUE (sales associate) LouAnn was super - when I arrived, Carrie was tied up with 2 customers, so I was handed-off to LouAnn. LouAnn has a real enthusiasm for FIATs and showed me several of them, and was very knowledgeable about them. She made the whole day a more enjoyable experience. Contact #3) AL MORGAN (sales management) Al Morgan had me a little confused on the dollar figures, as far as my trade-in's value, and what amount I'd actually be paying for the car. This was a little stressful, but finally we came to an agreement. I think it would be better to tell a customer up-front what their trade is worth, before even getting into the cost of the new car. Also I was interested in a used car or two new cars (hadn't decided yet) and when LouAnn asked about the used car at his counter (not sure if it was him or someone else) the guy replied "new is always better" and that was that. I feel like my request to be given figures for both the used car, and the new ones, was not honored. I would have liked to been shown "if you trade-in for the used car, here is the cost" and "if you trade-in for the new car, here is the cost." But the used car was pretty much swept under the carpet by the Sales Mgmt staff. Contact #4) STEVE DAVIDSON (business manager / finance dept) Steve Davidson was super. He handled the financing. Up to this point, I had been told (by Al) that I was "approved" and we just didn't know the exact terms yet, like interest rate or exact payment. But when I got to Steve at almost 5 pm, he was waiting for approval. So I was actually NOT yet approved, yet earlier in the day there were handshakes like we'd made a deal, and my contents of the trade-in car were already being moved to the new car I was buying. And then to hear we didn't even have credit approval yet, made me sick. He asked for my payoff, and I told him I had provided the figure (to the exact penny) that morning over the phone. Somehow this information did not reach him. And when he told me he was waiting for approval, I said that I had provided my credit app info over the phone that morning (about 9:30) and also signed a credit app when I arrived in person (about 1:30). He said that no one had even given him this information! So here it was 5:00 and it had not done me any good to provide all this info in the morning. This was very frustrating (but was not HIS fault). He handled it well, and called a lender to hurry up and get approval so I wouldn't have to drive back home empty-handed and have to return again (6 hour round-trip). He also negotiated a LOWER INTEREST RATE with the lender over the phone, saving me about 7% which is HUGE. I really appreciate his help. Overall, Carrie was wonderful on the phone and didn't mind my repeated phone calls to her that morning as I thought of questions while I was driving up. I can't say enough good things about LouAnn - I would definitely seek her out as a salesperson for future purchases, and would recommend her to anyone going car-shopping. I wasn't crazy about the wheeling/dealing way that figures were handled by Al Morgan, as it made it confusing to see "what am I really getting for my trade? what am I really paying for the new car?" Not sure who's fault it was, but I didn't like the fact that my credit app and payoff info (which I provided at 9:30 in the morning, and filled out in person around 1:00) didn't ever make it to the finance man (Steve Davidson) till I sat down with him at almost 5:00 pm. But I do appreciate how he made a phone call to get approval, and lowered my interest rate. He had the extended warranty & GAP coverage rolled in, without asking me, and I know he was trying to do me a favor. I am keeping the GAP but have emailed him this morning to remove the extended warrant so it will drop about $3000 off my financed amount. I am just fine with the 4 year/50,000 mile warranty. I would definitely car-shop here again, even though it's a 6-hour round-trip for me. But next time I might arrange my own financing first (thru my credit union) or at the very least, make the sales mgr tell me what my trade is worth first, before choosing a car to buy and messing with those figures. More

Mazda We came to look at vehicles after hours and Carrie and the guy who was working with her let us test drive even after closing time. Carrie was very fri We came to look at vehicles after hours and Carrie and the guy who was working with her let us test drive even after closing time. Carrie was very friendly and not pushy which was great. I felt confident that she was working to get us the best possible deal for the mazda we were looking at. My husband had looked up similar deals for mazdas in KC Missouri and the team there at Joe Machens did everything they could to give us a very good price for the brand new mazda we bought. I really enjoyed the customer service and we love the new vehicle. More

Absolutely amazing!!! These guys are amazing!!! I went in there and they did everything they could to help me out!!!! They figured out what i could afford and we went from These guys are amazing!!! I went in there and they did everything they could to help me out!!!! They figured out what i could afford and we went from there. They find out exactly what you want and then show you options based off that. Carrie Price was the main one I dealt with and she was fantastic!!! I had been to a few dealerships first one and this one beats all the others in every category!!! Not only did they have great prices, but they also gave me way more for my trade than I ever expected! They even stayed late to finish the papers. Go with Joe Machen's Mazda and I promise you will not be disappointed. Ben Hodges More

Great! I went in with my family and Carrie went above and beyond to find the right car in my budget not only for me but for my brother as well. I loved worki I went in with my family and Carrie went above and beyond to find the right car in my budget not only for me but for my brother as well. I loved working with her and John. If I had any questions she answered them right away. More

Renewed faith! Carrie is an amazing dedicated sales woman! First contact with her back at the begining of 2014 was unable to find something at the time. Carrie maint Carrie is an amazing dedicated sales woman! First contact with her back at the begining of 2014 was unable to find something at the time. Carrie maintained contact and determination to find me a car for my needs. When I found a car I enjoyed she helped make sure it was a great fit, have recommended her and will continue to. Brian I worked with briefly but he listened well and was not pushy what so ever great guy. John is excellent and super friendly. Most unpushy business manager I have ever delt with. Offered me all the options didnt force them down my throat. Got my payments much lower then I expected. Next car purchase will definitely go through this group if possible. Thank you so much for getting me into a car that fits my needs! More