Mazda of Amarillo

I am truly disappointed at my experience with the Mazda store on Georgia. After countless horrible reviews I decided to venture in give and them a shot. Upon pulling into the parking lot I could not even p store on Georgia. After countless horrible reviews I decided to venture in give and them a shot. Upon pulling into the parking lot I could not even park in the front, when I finally landed a spot I was rushed by 7 men to “help” me. Once I was able to get in the doors I was introduced to a mouth full of smoke from the 2 employees smoking up front. After going from vehicle to vehicle ( one vehicle had no working windshield wipers) (one vehicle was completely dead) (one vehicle the brake lites didn’t work). Finally made it back inside and ended up looking at a new vehicle. The salesman tried to slide on a 5000$ price increase and told me that’s how the car comes, so I was adding 5000$ plus 2000$ negative from my trade. I was ready to leave. The general manager Russ came to speak with me and was very helpful offered more rebates on my trade in, I could not help but notice this woman with the worst RBF was staring at me thru this man, it was extremely awkward and unprofessional lasted almost 3 moments, I finally just demanded my keys. When the GM left I explained to my sales person how uncomfortable I felt, he explained to me that that’s his GMs wife and she is always like that. I wanted to say calm down boo, trust me if I wanted him I could have him 😘. That was IT for me, the sales people were dressed unprofessional, the way people spoke was not appropriate, shirts hanging out, backwards hats, horrible building conditions, ceiling missing, filthy store. There was a salesman either really high or really tired he was slumped on his desk. Cars not good. Price mark up. Overall not a good atmosphere! More

Found a used car on their own web site, started to making a deal. Came to an agreement, and all of a sudden on the deal sheet a line item called " market adjustment" adding $3995.00 to the the total. So they a deal. Came to an agreement, and all of a sudden on the deal sheet a line item called " market adjustment" adding $3995.00 to the the total. So they could charge it on the back side. More

This dealer ship is horrible tacked on almost 4300 extra for insurance and a warranty that was already suppose to be included then the general manager will not call you the loan manager grizzly lies and sa for insurance and a warranty that was already suppose to be included then the general manager will not call you the loan manager grizzly lies and says he took the charges off should be credited back to the bank and have not been well I guess when a lawyer contacts them about this 4300 that’s missing they will know I’m serious More

I took my Lexus RX 350 back to the dealership to get the new tires that I purchased a few days after the sale because they had to order them. I can understand that. I was also told that while they had my ca new tires that I purchased a few days after the sale because they had to order them. I can understand that. I was also told that while they had my car for 2 days that they would buff out some of the scratches and fix a piece of chrome trim that was loose on the bottom of the driver side door, detail the entire vehicle inside and out and fill up my gas tank for the inconvenience. When I picked up my car the only thing that was done was the tires. I also had to go back to the dealership prior to getting my tires to cancel a $4000 warranty that I didn't ask for and it wasn't disclosed to me at the time of purchase. The car comes with a 4 year/50k mile bumper to bumper warranty from Lexus. I didn't need a warranty. The car has a transferrable warranty from Lexus. When I brought this to the finance manager's attention he immediately asked me to sign a document to cancel the warranty and would then send the information to ANB Bank to credit that amount back to my account. Which has not happened yet. I am very disappointed that I feel taken advantage of by a local dealership that I trusted would stand by their word. I was sadly mistaken. I don't know if they think because I am a single Asian mother of two teenage boys that I don't know anything about cars because I do. I am in the customer service industry and I am appalled at how this was handled. I spent over $52k dollars on my car and was promised all the things listed and I am sure now that all I got was new tires. I didn't even get a second key and they said they could get one for another $270 dollars. Buyers beware of Mazda of Amarillo. I will gladly change my stance on this if they step up and do the right thing but as of right now, I would not recommend doing business with this dealership! More

ALWAYS READ THROUGH YOUR CONTRACT BEFORE YOU SIGN IT. ALWAYS!! YOURE BOUND TO THE AGREEMENT YOU MAKE FOR THE DURATION OF THE LOAN. A LOT CAN HAPPEN IN 60 MONTHS. READ. THROUGH. THE. CONTRACT!!!!! ALWAYS!! YOURE BOUND TO THE AGREEMENT YOU MAKE FOR THE DURATION OF THE LOAN. A LOT CAN HAPPEN IN 60 MONTHS. READ. THROUGH. THE. CONTRACT!!!!! More

Kenny Hayhurst and Brandon Hargis figured out what we wanted and got it for us! They were professional, friendly, and helpful in every way! wanted and got it for us! They were professional, friendly, and helpful in every way! More

Nice service from Rage and the dealer personnel. Rage pay attention to the details to make the process more easy Rage pay attention to the details to make the process more easy More

The service shop was able to fit me in and get my car ready for a long road trip. Very grateful for their thorough evaluation and care of my vehicle. ready for a long road trip. Very grateful for their thorough evaluation and care of my vehicle. More