Mazda Of Lodi

We recently purchased a car from this dealership and had an absolutely wonderful experience. Our dealer - Joansset Polanco, was incredibly friendly, knowledgeable, and well-oriented with all the details abo an absolutely wonderful experience. Our dealer - Joansset Polanco, was incredibly friendly, knowledgeable, and well-oriented with all the details about the vehicle. He took the time to answer our questions thoroughly and offered helpful advice, which made us feel confident in our decision. What truly stood out was how kind and engaging he was with our disabled son. His patience and genuine interaction meant so much to our family. He made the entire car-buying process smooth, painless, and genuinely pleasant from start to finish. Thank you for all your help and for the outstanding service — we truly appreciate your great work! More

Welcome to the slimiest dealership around. In 2 short weeks of back and forth with these con-artists, I had "out the door" deals thrown at me with "all taxes, titles, fees, registration, rebat In 2 short weeks of back and forth with these con-artists, I had "out the door" deals thrown at me with "all taxes, titles, fees, registration, rebates included" just to have the salespeople pretend the cars were sold when I agreed on a price. Also had salespeople steal each others deals and pretend other people had recently been fired. Finally, had a salesman by the name of Joe beg me to meet at a set out the door price on a specific VIN, only to have me agree and then have him change the car AND the price once I got in. Avoid this place like the plague. No wonder they're the only dealership around who can't seem to sell any of their cars... More

I don’t feel that I was treated fairly and honestly. I made an appointment. 1.5 hours waiting and waiting for them to diagnose a ‘brake malfunction’ issue which I think automatically came up at around 3 I made an appointment. 1.5 hours waiting and waiting for them to diagnose a ‘brake malfunction’ issue which I think automatically came up at around 30,000 miles. The light kept coming on and beeping at me so I decided to check it out. (My mechanic had told me there was no issue with the brakes.) No reason to take that long for a diagnostic testing. This dealership recommended a brake flush claiming this was a necessary item to get done immediately. When I declined because of the time constraint (was in middle of a work day), 20 minutes later before they released the car they said oh the diagnostic guy wants to get paid for his time like $185 but if you do the brake flush then you’ll only pay for that (like $250!) and we will waive the diagnostic fee. So what am I supposed to do then- they are holding my car hostage and if I come back or go to a different mechanic and there is indeed a brake fluid issue then who knows what I’ll end up paying. So they did the work (ANOTHER half hour) which is $60 of fluid and what they claim is $189 for labor which is baloney because they work on other cars while working on mine just to charge the fee. What a waste of my time 2+ hours. They tried selling me other expensive services which I declined. I will never come back here and also will never lease a Mazda again. Too many complaints over 2 years I’ve had this vehicle. More

This was my second purchase at this dealer of a new car. As it was during my first purchase, my experience was one of the best I've had leasing a new car. My salesperson Dre was polite, knowledgeable, an As it was during my first purchase, my experience was one of the best I've had leasing a new car. My salesperson Dre was polite, knowledgeable, and helpful. After an hour or so we arrived at a price that was acceptable to me and inline with my research. Another hour later, I drove away with my new car. More