Mazda Of Lodi

I gave this dealership a try despite all the 1-star reviews Let me just say that I don't understand how this dealership maintains business, but I'm getting ahead of myself. We came to the dealership to mee Let me just say that I don't understand how this dealership maintains business, but I'm getting ahead of myself. We came to the dealership to meet with the salesman #1 at 7:30 pm ready to make a purchase if we could agree on a fair price. We were told to wait around because they were with another customer. While in the waiting area, we were brought in an office to do more waiting. After sitting around for about 10 minutes, another salesman (salesman #2) came in the office and sat behind the desk and waited with us until salesman #1 was ready. He literally sat across from us on the other side of the desk in silence. We did this for half an hour. Just as we were about to leave, salesman #1 finally comes in. There was no greeting, and the whole process was rushed as if he had somewhere better to be. The conversation lasted no more than 5 minutes and he said that "the sticker price is what it is". He could not even be bothered to tell us what the sticker price even was. He showed absolutely no effort and no interest in making a sale. The whole experience felt like we were an inconvenience. All in all, we came in ready to purchase a car on the spot and they made us wait about 30 awkward minutes in a room with salesman #2 who didn't try to stir up any meaningful conversation about anything only to tell us that the sticker price was what it was. When we told salesman #1 that we were possibly interested in purchasing the CX-3 in blue, he said he'll check the inventory and left the room. We, in turn, decided to leave. He met us on our way out and said that "it doesn't make sense to get into or talk about pricing" because he didn't have that color on the lot. I'm sorry that we wasted our time giving this dealership a chance even after the average 1 out of 5 star rating it has on edmunds.com. Even if you look at the rating details on yelp, it currently says that it has sixty-one 5-stars, two 4-stars, two 3-stars, three 2-stars, and twenty-two 1 stars. It makes you wonder why the ratings are pretty much either a 5-star or a 1-star. You probably had a great experience if they, for some reason, felt you were worth the time and if they felt you weren't, then they didn't even bother to be cordial or, at the very least, professional. More

Friendly and Fair! After visiting another area Mazda dealership, I was definitely looking for a second opinion on the 2015 Mazda 3 I wanted to purchase. Coming to Mazda After visiting another area Mazda dealership, I was definitely looking for a second opinion on the 2015 Mazda 3 I wanted to purchase. Coming to Mazda of Lodi was a breath of fresh air! They we're completely transparent about all costs and fully committed to making sure I got the most for my money. Issac and Marlon were open, kind and attentive throughout the entirety of the buying process - extremely grateful for that. I feel that I was very well taken care of, and I look forward to being a part of the Mazda of Lodi family for all of my needs in the future. Don't overlook this gem of a dealership! More

DO NOT BOTHER WASTING YOUR TIME So obviously this is a horrible car dealership and let me tell you why. I went to the dealership about 2 or 3 times on my own looking at all different So obviously this is a horrible car dealership and let me tell you why. I went to the dealership about 2 or 3 times on my own looking at all different cars there on different days. Then I'm ready to take the next step and talk to the manager, which by the way is new to the dealership. His name is Isaac. So, I schedule a day and time to come in with my family to see the car I'm interested in. We sit and talk to Isaac and were playing the game of negotiating with the year, the unclean Carfax, the broken grill, scratches on the inside roof of the car, scratches and dents on the exterior of the car. Turns out Isaac does NOT want to give me a discount. Only about $200-300 off which is B.S. for all the things wrong with the car. You would think he would meet me half way so they can get rid of the car and make commission, but no, he did not help me out at all. My sister decides to try talking to him one on one since the rest of my family and I were pissed off at him. They go into the other office and when they come back, their laughing. I'm looking at her like what the xxxx is going on?! Turns out, they used to work together at Steve Madden at the Garden State Plaza when they were in High School. Isaac was the Stock Room guy. Okay, so now I'm thinking hey, now I might have a chance for Isaac to lower the car more since he actually knows my sister. Guess what, I was wrong. He still did not budge. We leave all pissed off that we wasted all that time talking with someone who calls himself a manager, yet he knows NOTHING about the car or the cars on his lot (which he admitted to not knowing them) AND will not help me out to make commission for his dealership. After a month of looking for a car, I ended up seeing another deal at this dealership. This time, I brought in the big guns, my 20 year veteran mechanic. We scope out the car in the lot before talking to anyone, then we see all the damages to the car, and decide to go in and talk to Isaac again. My mechanic comes on strong but knows what he is talking about so he goes HAM on Isaac unleashing the beast. He tells him to lower the price because of the broken grill, scratches on the inside roof, wear and tear on the steering wheel, 3 big dents on the exterior of the car, and because Isaac knows me from talking to him before and even knows my sister! Once again, Isaac was stubborn and did not help me out, and help himself out by selling the car. I wanted to finance and not put money down and he said that was bad and shunned upon it. I left once again, but this time I was happy. Right before I left, I told him, it's better he didn't give me a good deal. I would NEVER give my money to someone who does NOT deserve it. So, I went straight to WAYNE MAZDA and bought a better car with salesman Omar Alkhalaf and Manager Sean Memetov who helped me the whole way through. They also asked if Mazda of Lodi even still existed since their a small 6 man team and never sell cars HAAAAA! Even your own people don't like you. Well, thanks for reading, hope you don't WASTE your time driving to this "dealership." Happy car hunting :) More

First Service Came in for my first service on my mazda 3, oil change and Rotation. Love the free Starbucks. Great pricing and customer service. Will recommend to an Came in for my first service on my mazda 3, oil change and Rotation. Love the free Starbucks. Great pricing and customer service. Will recommend to anyone who owns a mazda, great place to deal with. 2 thumbs up! More

They say they don't allow test drive....what a joke. I can't believe this place. I went in to look at a car and the car had a big dent on it so he showed me some other cars he had on the lot. I saw a M I can't believe this place. I went in to look at a car and the car had a big dent on it so he showed me some other cars he had on the lot. I saw a Mazda I was interested in so I said lets take it on a test drive. We went inside to make copy of license and right away he wanted to run my credit. I told him I need to see how car runs first to see if i'm buying. So he responded "we don't allow test drives on our used cars"...I laughed and said I don't buy cars without test driving. So he went to speak to his manager and decided to let me test. Car drove Ok so I figured let me find out total price maybe I can negotiate an extra 300-500 off. So I asked him please give me break down of total price with tags, taxes, etc. Instead of giving me break down he says $9K is out the door price. So I said again can you show me break down how does car go from 6700 to 9K? They had a $698 document fee, which standard doc fee is $350 max. They had dealership fee of $599, I have no idea what that is. And the most shocking fee of all was a Gov't Fee of about $350 and this is not the tax cause the tax was listed separately. I said what is this Govt Fee? Govt doesn't charge any fees. Sales guy had no idea what it was he just said why don't you give me a price and I'll see if we can do it. I don't think anyone should do business with this type of dealership. Reputable dealerships will only charge Tags, Tax and document fee of $250-350, nothing more. Don't pay Govt fees, etching fees, Pre Delivery Service Inspection Fee or documents fee over 350. More

Friendly welcoming Charlie was an excellent sales person. We drove up to NJ from another State,and are happy we did. Although we came for a certain car we ended up with Charlie was an excellent sales person. We drove up to NJ from another State,and are happy we did. Although we came for a certain car we ended up with a better car for the same price! We were shown many options with Patience and were treated very well. We would return if we needed another vehicle. Nice dealership recommended! More

Living up to expectations with few hiccups. My journey starts in October 2014 when I meet James and discuss how I have been eyeballing the CX-5 with AWD and 2.5. James addresses all my concerns My journey starts in October 2014 when I meet James and discuss how I have been eyeballing the CX-5 with AWD and 2.5. James addresses all my concerns and we have an immediate rapport. Little do I realize on my way to Mazda it will be the last time I drive Goldie. (My gold 1999 Saturn SL2.) I am upset to learn that my Air National Guard plates are not transferrable because it is considered a vehicle upgrade. As a recently retired vet of 24 years it is like giving up two loves. My car of 16 years and my plates of over 20 years. Nicole works tirelessly with the DMV and successfully has my plates transferred to my silver CX-5. "Sylvia" never looked so good and I am always reminded of Goldie, my first new car. Things get a little sour about March someone hit-n-run Sylvia. The body work is done by a local shop dealing with Mazda and they do not return the car back in pristine condition on the inside. The outside bodywork itself is perfect. Mazda gives it a detailing before returning it to me. But upon further inspection at home I realize I am not happy with the detailing work. Knowing my oil change is not far off I wait to make the point on that day. I am still feeling the $500 deductible sting when a screw is discovered near the sidewall of my right rear tire during my first free oil change with Mazda. I know that has to be a local creep who screws the right rear tire of my neighbor three Sunday's in a row. Having passed up on the tire warranty I am now facing a hefty new tire of well over $300! The manager offers me a 10% discount for being a loyal new customer and Dave of the Service Department cuts me some breaks. I even receive another free detailing job to clean up the mess left behind from last time. Dave is with me as I inspect the new detailing and gladly gets the spray and cloth to touch up some essential spots which were missed. Like driving home a new car all over again. The body work took a few days longer than I had hoped, I did have to wait 5 days for a new tire but the old one held up. Any displeasure is always met with an earnest attitude to make it better. So how can I complain? The great staff just makes owning a great car that much more pleasant. I know Mazda appreciates my military service and appreciates me as a customer. After all, they receive my business after I walk out of most of the other major dealers in my area. If they keep giving me good old fashioned deals and good service, Mazda of Lodi will have a customer for life and my high recommendation. I really feel like I have friends at Mazda of Lodi. Keep shooting for 5 stars. More

great dealership Henry and his staff in both service and parts are very friendly and it is a pleasure coming here for service. Would recommend this facility to all my Henry and his staff in both service and parts are very friendly and it is a pleasure coming here for service. Would recommend this facility to all my friends and family More

BEST DEAL I EVER GOT!!! I have been a customer of Mazda of Lodi for years , and I just have to say they get better And better every time I go in for a new lease. Great peopl I have been a customer of Mazda of Lodi for years , and I just have to say they get better And better every time I go in for a new lease. Great people and nice selection of vehicles to chose from. More

Great guidance through the entire process. I stepped into the dealership, and was instantly helped by a sales associate, James. I was given a great overview of the brand and models I was intere I stepped into the dealership, and was instantly helped by a sales associate, James. I was given a great overview of the brand and models I was interested in. The process went through smoothly and I walked away happy! More