Mazda Lakeland - Service Center

Don't use their service center. Last year I paid $200 for detail inside and out and they only vacuumed it and washed the outside but none of my mats were cleaned or even moved there Last year I paid $200 for detail inside and out and they only vacuumed it and washed the outside but none of my mats were cleaned or even moved there was lots of dirt and sand under my mats. They refused to do it again correctly before I left. The biggest thing is that every time which is about 3 times my SUV came back with bad scratches and some were deep and some on the plastic parts too where they drove it and scraped it up bad. In July, August, and September 2023 Mazda has had my car in service. These times I have gotten my car back it has came back with scratches and some are long. I told them about the first 2 times and they blew me off. They had my car up to 4 or 5 weeks at one point. This last time I finally got my car back again for the third time of it not being completely fixed from the first 2 times and they had my car 2 or 3 weeks then when I went to pick it up on September 5th they told me they didn't fix it. I asked why they didn't call me sooner and he just looked at me then said they called a Mazda inspector which didn't even come out to look at my car. When I picked up my car it had a major chemical smell very very strong and I told him about it and then when I saw all the stuff on my seat that won't come out. He ignored me and I went back outside to my car and looked around and it had a LOT of scratches and a few very deep ones and I told the lady about it and she said yes it happens all the time there. I asked who I think might be the service manager to come out and look and he wouldn't at first til I really started to get mad and he literally fast walked around my car didn't even look at the scratches, wouldn't smell the inside or look at the seat. I have pics by the way. I want them to fix all these scratches and marks they put on my car. I know for a fact they did it cause it was hand washed the day before. They argue with me treat me like garbage and I have talked to the dealership manager and she has done nothing even after seeing the pics and said she would get back with me and I haven't heard from her since September and I have called and left messages and they ALL keep ignoring me. I want my car fixed. They refuse to fix it and even reported to Better Business Bureau and they even ignored them. DO NOT GO THERE. More

sells defective parts warranty is not honored even though using the part was well under the 12 month warranty!!!!!!!!!!!!!!!!!!!! Mazda M-X-5 Miata 2006 one owner,me less than 55,600 miles though using the part was well under the 12 month warranty!!!!!!!!!!!!!!!!!!!! Mazda M-X-5 Miata 2006 one owner,me less than 55,600 miles More

Lakeland Mazda is a good outfit. Nelson Lopez sold me the 2023 Miata; friendly, low-to-no pressure and knowledgable. The Finance-lady was personable. A few days after purchase, I cal Nelson Lopez sold me the 2023 Miata; friendly, low-to-no pressure and knowledgable. The Finance-lady was personable. A few days after purchase, I called Nelson from the road to ask how to work an Infotainment issue I was experiencing. A few days after that, I went into the Dealership to ask him more questions about it, but he wasn't there. Instead of ignoring me, another Salesman walked out to the car with me and we both sat inside where he proceeded to explain the whole interior of the car to me. Sometimes I need to hear (mechanical) things twice. Last week, and for this review, I took the car in, unannounced, for the first-service (5Kmi) and Heath at the Customer Service desk lit right up as he recognized me from five months prior when we connected and had a good conversation in between car-prep and payment processing on sales day; good memory. He escorted me to the Service Desk and introduced me to that area and got me checked in. While waiting for that service to complete, Heath and I chatted about the upcoming MX-5 races in Daytona. He filled me in on the ins-and-outs since he'd been going for years and I'm new to the scene. Before we wrapped it up, he gave me his cell phone number and said he'd text me more info when we get closer to the race-date. I appreciate the sincerity and genuine friendly approach from everyone Lakeland Mazda; that attitude goes a long way. If Mazda still made a little pickup truck, they would have already sold me one. More

I’ve always had excellent experiences with this dealer. This particular time, however, I did not receive an explanation of costs. Also, I thought it was understood that I was receiving a complimentary oil This particular time, however, I did not receive an explanation of costs. Also, I thought it was understood that I was receiving a complimentary oil change per a sticker that was in my window when I purchased the car from this dealer 4 months earlier. I did not determine that I had been charged until later. I called the dealer asking for a callback from the service dept mgr. He called back within a reasonable time. I explained the situation. Rather than offering an adjustment/refund for the oil change, he made notes in the dealer file to give me the complimentary oil change the next time plus he sent me a text certifying the same. That’s not anything to get upset about but I would rather have had the refund. More

Good crew of service writers and from what I observed, Ozzie Perez is a hands on service manager Ozzie Perez is a hands on service manager More

Always outstanding service at Mazda. The staff is always friendly and knowledgeable. A pleasure to have my car serviced here. The staff is always friendly and knowledgeable. A pleasure to have my car serviced here. More

Very professional Dalton in the service department was excellent and knowledgeable about the job thank you !! excellent and knowledgeable about the job thank you !! More

The rep was very condescending and rude. I was talked over and not heard. I hate that we have a plan with them. I was talked over and not heard. I hate that we have a plan with them. More

First service on our Mazda was very smooth and efficient. Service manager was helpful and friendly and answered all questions. Service manager was helpful and friendly and answered all questions. More

Wonderful staff, they are very helpful and considerate, provide excellent service. I trust the staff with servicing my vehicle. provide excellent service. I trust the staff with servicing my vehicle. More