Mazda Lakeland - Service Center

Amazing ! ! Marilyn coordinated an appointment for a RECALL on our Mazda & also a car rental while the repairs were being done. BEST customer service I've had in Marilyn coordinated an appointment for a RECALL on our Mazda & also a car rental while the repairs were being done. BEST customer service I've had in a very long time Marilyn was amazin & Harmony in the service department was great ! ! So were the rest of the service department Great ! More

went in for oil change and tire rotation. Peter did such a wonderful job and as always made me feel very valued. He checked all the items I was concerned about and more. I always feel confiden Peter did such a wonderful job and as always made me feel very valued. He checked all the items I was concerned about and more. I always feel confident with Peter. Marilyn also went out of her way and did such a great job. Glad she is back. More

Peter was AMAZING! Pete is an amazing person, funny and a great help. I was stressing over my car and the things wrong but he assured me that everything would be taken c Pete is an amazing person, funny and a great help. I was stressing over my car and the things wrong but he assured me that everything would be taken care of and that he would get me the best prices. I got all of my needs met and things fixed, and he even broke down the things done to me. He is a great help and I cant wait to bring my car back. More

Kind and thorough service I was on the road on the way to deal with a family medical emergency in Orlando when a dashboard warning light prompted me to leave the highway and se I was on the road on the way to deal with a family medical emergency in Orlando when a dashboard warning light prompted me to leave the highway and seek help at Ferman Mazda in Lakeland. Ronald Gschwende, the service adviser who assisted me, was extremely professional, thorough, and courteous. Many thanks! More

GM Brian Speas inappropriate and rude treatment of customers On 8/29/17, picked up my car after receiving 2 ignition coils $340 & realized all my coolant had been drained. I asked the service people to please c On 8/29/17, picked up my car after receiving 2 ignition coils $340 & realized all my coolant had been drained. I asked the service people to please come out at assist as this wasn't on when I brought the car in and they filled my radiator with water. It drained out by that night I continued to fill up and returned car in two days from when I picked up to advise I would like them to fix this as it occurred on their premises; I had no coolant or radiator issues as I drive my car for work purposes & regularly check all fluids. Well I was advised they could only give me a discount for about $300 plus & so they sent me to the GM Brian Speas. When I explained this incident occurred at their dealership, he actually accused me of probably knowing it was leaking. However, if my car was in their shop for two days, and they didn't cause the damage, but it was my fault, WHY didn't they tell me in the service department my radiator was leaking and did I want to get it fixed? Who gives a car back to a customer after they paid $340 and it have another repair needed? Brian Speas refused to repair this free of cost and then I asked if I would have to get a lawyer to get my money back for the repair? He immediately told me that because I said the word "lawyer" I had to leave the premises now and the end! I started crying and went and sat in the waiting room and after I calmed down, I realized I'd just have to "get ripped off" and told the first service guy, tell Brian I'd like to just get fixed for the $300 plus, the original offer, and he came back and said Brian declines your offer! Really, I have 864 credit score have given Mazda thousands of dollars in repair work, etc., and my family is due to purchase vehicles in near future and to be treated in such a manner. I have been working a state job for 20 years as a probation officer and I have NEVER been treated with such disrespect by someone in an authority position. This man needs to be reprimanded and relieved of his position as he is just pure evil. Who talks to a customer like this??????? They've lost our business forever because of this man and I will continue to speak out on what he did and let everyone I know in the community about this extremely poor and rude customer service! Oh, and I didn't mention my $200 battery was dead after I got home and my good repair car place, D & J Auto, stated it was likely that when Mazda had my car for two days they left the doors open with lights on and wore out my battery! Wow, thanks again, Mazda for totally ripping my family off! Faith Stuart More

Well cared for! I felt well cared for at the service dept. The young man kept me updated on my car. It didn't take all morning and the coffee was great. I felt well cared for at the service dept. The young man kept me updated on my car. It didn't take all morning and the coffee was great. More

Service Micah, in service, was very polite and efficient. He kept me updated while I was waiting and I appreciated it. The lady at the customer service desk Micah, in service, was very polite and efficient. He kept me updated while I was waiting and I appreciated it. The lady at the customer service desk where I paid, made sure I was getting the best discounts with my coupons. I appreciated that. More

Service with a smile Came in for an all point service maintenance check for a planned road trip even though my 100,000 mile check was earlier this year. Gave my vehicle t Came in for an all point service maintenance check for a planned road trip even though my 100,000 mile check was earlier this year. Gave my vehicle the once over for all fluids, tires & spare and my tail pipe brackets. A courtesy wash and I was good to go. Have been with them for several years. Not planning to change anytime soon. More

Outstanding Service and Service Personnel We greatly appreciate Gene Byrd's knowledge and skill in examining our damaged vehicle following an automobile accident and especially his concern for We greatly appreciate Gene Byrd's knowledge and skill in examining our damaged vehicle following an automobile accident and especially his concern for our personal safety. Mark Burton was terrific as he expedited our purchase of a new vehicle so we could return to our Pennsylvania home safely. Great people! They even sent a driver and car to Sebring to pick us up so we could get our new car. More

Fantastic Service I came in for an oil change before a big trip and was informed that I was also in need of new tires. They were not pushy about the sale but rather see I came in for an oil change before a big trip and was informed that I was also in need of new tires. They were not pushy about the sale but rather seemed concerned for my safety. Thankyou Ed Morse Mazda! More