Mazda Lakeland

I’ve always had excellent experiences with this dealer. This particular time, however, I did not receive an explanation of costs. Also, I thought it was understood that I was receiving a complimentary oil This particular time, however, I did not receive an explanation of costs. Also, I thought it was understood that I was receiving a complimentary oil change per a sticker that was in my window when I purchased the car from this dealer 4 months earlier. I did not determine that I had been charged until later. I called the dealer asking for a callback from the service dept mgr. He called back within a reasonable time. I explained the situation. Rather than offering an adjustment/refund for the oil change, he made notes in the dealer file to give me the complimentary oil change the next time plus he sent me a text certifying the same. That’s not anything to get upset about but I would rather have had the refund. More

Good crew of service writers and from what I observed, Ozzie Perez is a hands on service manager Ozzie Perez is a hands on service manager More

Always outstanding service at Mazda. The staff is always friendly and knowledgeable. A pleasure to have my car serviced here. The staff is always friendly and knowledgeable. A pleasure to have my car serviced here. More

Very professional Dalton in the service department was excellent and knowledgeable about the job thank you !! excellent and knowledgeable about the job thank you !! More

The rep was very condescending and rude. I was talked over and not heard. I hate that we have a plan with them. I was talked over and not heard. I hate that we have a plan with them. More

First service on our Mazda was very smooth and efficient. Service manager was helpful and friendly and answered all questions. Service manager was helpful and friendly and answered all questions. More

Had a very amazing experience with Mazda Lakeland. Keith was very informative, knowledgeable and very helpful with the whole process of the purchase. There is NO pressure sale tactic here. From sal Keith was very informative, knowledgeable and very helpful with the whole process of the purchase. There is NO pressure sale tactic here. From sales rep, manger and finance manager are all very pleasant, personable and accommodating. I will recommend this dealership to anyone. I love my CX 30. It's a Mazda, Zoom, Zoom! can't go wrong with it. Thanks Mazda Lakeland. You've just gain a loyal customer. We may see again next time. More

Wonderful staff, they are very helpful and considerate, provide excellent service. I trust the staff with servicing my vehicle. provide excellent service. I trust the staff with servicing my vehicle. More

Always amazing service at Mazda Lakeland! Dalton is top-notch and really lives into the importance of the customer experience. Dalton is top-notch and really lives into the importance of the customer experience. More

We came in for scheduled service on my husband's Mazda3 and walked out that day with a brand new Mazda CX-90. All I can say is what a great experience! The service department is always top-notch every ti and walked out that day with a brand new Mazda CX-90. All I can say is what a great experience! The service department is always top-notch every time we walk in!! Ozzie, Dalton and most recently Christian have helped us and you could not find a higher level of Customer Care and focus. We love the fact the mechanic sends a video and covers what's been checked on the vehicle and what is recommended. They're always clear about any additional repairs your vehicle may need and provide an estimate for you to sign before they continue the work. Now, let me mention sales. We were there on 10/21/23 and the sales department was busy! There were so many customers, but we went up to the desk and asked if we could test drive a car they had Nelson help us within minutes! After the test drive, we knew we were hooked! We started the credit application process while Nelson multi-tasked to help other customers who were waiting. His manager, Austin Oliver, jumped in to assist and worked on our numbers for trade-In. I was really impressed with the level of service and attention received when the place was clearly slammed with people! Our last step was to complete paperwork with the finance manager, Aleena Perryman. Being she was the only finance specialist in the office that day, we had a few customers in front of us. With clear communication that it may be an hour or so, we were able to leave, grab some dinner and come back to finish up our paperwork. Aleena was such a sweetheart and trooper....genuine and friendly after an endless stream of customers. It was a long day for us too, but the entire Mazda Lakeland team makes it a joy to be there and really understands the importance of the entire Customer Experience! More