Mazda Lakeland

I’ve always had excellent experiences with this dealer. This particular time, however, I did not receive an explanation of costs. Also, I thought it was understood that I was receiving a complimentary oil This particular time, however, I did not receive an explanation of costs. Also, I thought it was understood that I was receiving a complimentary oil change per a sticker that was in my window when I purchased the car from this dealer 4 months earlier. I did not determine that I had been charged until later. I called the dealer asking for a callback from the service dept mgr. He called back within a reasonable time. I explained the situation. Rather than offering an adjustment/refund for the oil change, he made notes in the dealer file to give me the complimentary oil change the next time plus he sent me a text certifying the same. That’s not anything to get upset about but I would rather have had the refund. More

Good crew of service writers and from what I observed, Ozzie Perez is a hands on service manager Ozzie Perez is a hands on service manager More

Always outstanding service at Mazda. The staff is always friendly and knowledgeable. A pleasure to have my car serviced here. The staff is always friendly and knowledgeable. A pleasure to have my car serviced here. More

Very professional Dalton in the service department was excellent and knowledgeable about the job thank you !! excellent and knowledgeable about the job thank you !! More

The rep was very condescending and rude. I was talked over and not heard. I hate that we have a plan with them. I was talked over and not heard. I hate that we have a plan with them. More

First service on our Mazda was very smooth and efficient. Service manager was helpful and friendly and answered all questions. Service manager was helpful and friendly and answered all questions. More

Had a very amazing experience with Mazda Lakeland. Keith was very informative, knowledgeable and very helpful with the whole process of the purchase. There is NO pressure sale tactic here. From sal Keith was very informative, knowledgeable and very helpful with the whole process of the purchase. There is NO pressure sale tactic here. From sales rep, manger and finance manager are all very pleasant, personable and accommodating. I will recommend this dealership to anyone. I love my CX 30. It's a Mazda, Zoom, Zoom! can't go wrong with it. Thanks Mazda Lakeland. You've just gain a loyal customer. We may see again next time. More

Wonderful staff, they are very helpful and considerate, provide excellent service. I trust the staff with servicing my vehicle. provide excellent service. I trust the staff with servicing my vehicle. More

Always amazing service at Mazda Lakeland! Dalton is top-notch and really lives into the importance of the customer experience. Dalton is top-notch and really lives into the importance of the customer experience. More

1 1/2 hours for an oil change. Need to improve on this. Makes me wonder if all that time is spent on finding something to sell me. Need to improve on this. Makes me wonder if all that time is spent on finding something to sell me. More