Mazda Lakeland

Wonderful staff, they are very helpful and considerate, provide excellent service. I trust the staff with servicing my vehicle. provide excellent service. I trust the staff with servicing my vehicle. More

Always amazing service at Mazda Lakeland! Dalton is top-notch and really lives into the importance of the customer experience. Dalton is top-notch and really lives into the importance of the customer experience. More

We came in for scheduled service on my husband's Mazda3 and walked out that day with a brand new Mazda CX-90. All I can say is what a great experience! The service department is always top-notch every ti and walked out that day with a brand new Mazda CX-90. All I can say is what a great experience! The service department is always top-notch every time we walk in!! Ozzie, Dalton and most recently Christian have helped us and you could not find a higher level of Customer Care and focus. We love the fact the mechanic sends a video and covers what's been checked on the vehicle and what is recommended. They're always clear about any additional repairs your vehicle may need and provide an estimate for you to sign before they continue the work. Now, let me mention sales. We were there on 10/21/23 and the sales department was busy! There were so many customers, but we went up to the desk and asked if we could test drive a car they had Nelson help us within minutes! After the test drive, we knew we were hooked! We started the credit application process while Nelson multi-tasked to help other customers who were waiting. His manager, Austin Oliver, jumped in to assist and worked on our numbers for trade-In. I was really impressed with the level of service and attention received when the place was clearly slammed with people! Our last step was to complete paperwork with the finance manager, Aleena Perryman. Being she was the only finance specialist in the office that day, we had a few customers in front of us. With clear communication that it may be an hour or so, we were able to leave, grab some dinner and come back to finish up our paperwork. Aleena was such a sweetheart and trooper....genuine and friendly after an endless stream of customers. It was a long day for us too, but the entire Mazda Lakeland team makes it a joy to be there and really understands the importance of the entire Customer Experience! More

1 1/2 hours for an oil change. Need to improve on this. Makes me wonder if all that time is spent on finding something to sell me. Need to improve on this. Makes me wonder if all that time is spent on finding something to sell me. More

Everyone at Mazda Lakeland is the sweetest and cutest! ! I had such a pleasant and efficient experience from the moment I pulled up. Dalton at the front desk was very kind and knowledgeable about my questi ! I had such a pleasant and efficient experience from the moment I pulled up. Dalton at the front desk was very kind and knowledgeable about my questions. Angel made such a cool video about my car's maintenance. Keith was amazing too!! They all made me smile and happy. :) More

Buying and trading in my CX5 at this dealership was fast and easy. Pricing was transparent. Staff was friendly, helpful and available online and in person. There was no sales pressure and I felt very comfor and easy. Pricing was transparent. Staff was friendly, helpful and available online and in person. There was no sales pressure and I felt very comfortable asking questions. I’m very happy with my purchase and everyone I worked with at this dealership. More

This was an excellent first new car buying experience. Brian was by no means pushy at all. He allowed me to take all the time I wanted to make a decision and answered all of my questions to the best of hi Brian was by no means pushy at all. He allowed me to take all the time I wanted to make a decision and answered all of my questions to the best of his ability. Aleena was very professional and despite it being past closing time, took the time to explain to me how my financing would work. Aleena helped tremendously when deciding what protection plans would best meet my needs. More

Worst experience I've had in my 10 years of getting service here. Tech was either unresponsive to text or it took several hours for a response. Had my car for a week and could not get a loaner. If t service here. Tech was either unresponsive to text or it took several hours for a response. Had my car for a week and could not get a loaner. If they had told me what the plan was initially I would I have waited, instead I had to rent a car. In the end they basically state we don't know what's wrong so buy a new engine and tires for 17k. Will NOT be coming back again as they clearly don't value my loyalty or patronage. More

First class in every respect. New facility is superb with service to match. Highly recommend. New facility is superb with service to match. Highly recommend. More

They have been fantastic from the start. And patient with everything going on with my 2022 MX-5RF And patient with everything going on with my 2022 MX-5RF More