Mazda Lakeland

I had a great car buying experience from start to finish. My sales person was very knowledgeable and helpful. There was a great selection of vehicles to choose from and I was able to acquire the perfect ve My sales person was very knowledgeable and helpful. There was a great selection of vehicles to choose from and I was able to acquire the perfect vehicle that fit my family's needs. More

Don't use their service center. Last year I paid $200 for detail inside and out and they only vacuumed it and washed the outside but none of my mats were cleaned or even moved there Last year I paid $200 for detail inside and out and they only vacuumed it and washed the outside but none of my mats were cleaned or even moved there was lots of dirt and sand under my mats. They refused to do it again correctly before I left. The biggest thing is that every time which is about 3 times my SUV came back with bad scratches and some were deep and some on the plastic parts too where they drove it and scraped it up bad. In July, August, and September 2023 Mazda has had my car in service. These times I have gotten my car back it has came back with scratches and some are long. I told them about the first 2 times and they blew me off. They had my car up to 4 or 5 weeks at one point. This last time I finally got my car back again for the third time of it not being completely fixed from the first 2 times and they had my car 2 or 3 weeks then when I went to pick it up on September 5th they told me they didn't fix it. I asked why they didn't call me sooner and he just looked at me then said they called a Mazda inspector which didn't even come out to look at my car. When I picked up my car it had a major chemical smell very very strong and I told him about it and then when I saw all the stuff on my seat that won't come out. He ignored me and I went back outside to my car and looked around and it had a LOT of scratches and a few very deep ones and I told the lady about it and she said yes it happens all the time there. I asked who I think might be the service manager to come out and look and he wouldn't at first til I really started to get mad and he literally fast walked around my car didn't even look at the scratches, wouldn't smell the inside or look at the seat. I have pics by the way. I want them to fix all these scratches and marks they put on my car. I know for a fact they did it cause it was hand washed the day before. They argue with me treat me like garbage and I have talked to the dealership manager and she has done nothing even after seeing the pics and said she would get back with me and I haven't heard from her since September and I have called and left messages and they ALL keep ignoring me. I want my car fixed. They refuse to fix it and even reported to Better Business Bureau and they even ignored them. DO NOT GO THERE. More

Very pleased with seller’s service named Angela,who guided us through buying our new CX-5.Also very pleased with other personel at the dealer.Thanks to all! guided us through buying our new CX-5.Also very pleased with other personel at the dealer.Thanks to all! More

Great experience! !!!! after a quick inquired online at the Lakeland Mazda I was very surprised how fast I received a response, Brian Jefferson called me and we set up !!!! after a quick inquired online at the Lakeland Mazda I was very surprised how fast I received a response, Brian Jefferson called me and we set up an appointment, we purchased a CX-5 for a lot less than a Mazda dealer that is a few minutes from our house, we can't be happier. Brian was super friendly and professional, he took the time to explained every detail of the car technology, providing us with all the discounts and offers available, we had a great experience dealing with Julio in the finance department who explained the best financial options, we are thankful to be able to deal with everyone at the dealership who treated us with the utmost respect. More

Had a great experience with the Sales people. Very nice dealership. Looking forward to working with them. Very nice dealership. Looking forward to working with them. More

The best experience in car buying I have ever had, bar none. All dealerships should be like this: respectful, attentive and courteous. none. All dealerships should be like this: respectful, attentive and courteous. More

Was a pleasure to purchase my car at this dealer. Sale went smoothly and was easier than what i have experienced in the past. Angela was very helpful and not pushy at all, she helped me find and purc Sale went smoothly and was easier than what i have experienced in the past. Angela was very helpful and not pushy at all, she helped me find and purchase the perfect car for me! More

sells defective parts warranty is not honored even though using the part was well under the 12 month warranty!!!!!!!!!!!!!!!!!!!! Mazda M-X-5 Miata 2006 one owner,me less than 55,600 miles though using the part was well under the 12 month warranty!!!!!!!!!!!!!!!!!!!! Mazda M-X-5 Miata 2006 one owner,me less than 55,600 miles More

Lakeland Mazda is a good outfit. Nelson Lopez sold me the 2023 Miata; friendly, low-to-no pressure and knowledgable. The Finance-lady was personable. A few days after purchase, I cal Nelson Lopez sold me the 2023 Miata; friendly, low-to-no pressure and knowledgable. The Finance-lady was personable. A few days after purchase, I called Nelson from the road to ask how to work an Infotainment issue I was experiencing. A few days after that, I went into the Dealership to ask him more questions about it, but he wasn't there. Instead of ignoring me, another Salesman walked out to the car with me and we both sat inside where he proceeded to explain the whole interior of the car to me. Sometimes I need to hear (mechanical) things twice. Last week, and for this review, I took the car in, unannounced, for the first-service (5Kmi) and Heath at the Customer Service desk lit right up as he recognized me from five months prior when we connected and had a good conversation in between car-prep and payment processing on sales day; good memory. He escorted me to the Service Desk and introduced me to that area and got me checked in. While waiting for that service to complete, Heath and I chatted about the upcoming MX-5 races in Daytona. He filled me in on the ins-and-outs since he'd been going for years and I'm new to the scene. Before we wrapped it up, he gave me his cell phone number and said he'd text me more info when we get closer to the race-date. I appreciate the sincerity and genuine friendly approach from everyone Lakeland Mazda; that attitude goes a long way. If Mazda still made a little pickup truck, they would have already sold me one. More

My experience was awesome! My first car I’ve had in the USA and I would continue to stick with Mazda! Thank you for your professionalism and friendliness. My first car I’ve had in the USA and I would continue to stick with Mazda! Thank you for your professionalism and friendliness. More