Mazda Lakeland

Worst place ever, overfill oil, loosing plastics clips cover, technician are very unqualified, they don’t apparently know how to service a vehicle, my Mazda cx5 2023 got oil change twice and both times it cover, technician are very unqualified, they don’t apparently know how to service a vehicle, my Mazda cx5 2023 got oil change twice and both times it got oil overfilled, a vehicle that only take 4.8 qt with oil filter and this people put 6.1 qt the first time and the second time 5.5 qt just today May15-2024,service advisor Mr Freidel got advised by this issue and guest what? Same thing, not corrected, shame on you Lakeland Mazda, after I paid $208.00, bad experience, not comeback More

Service department is great I have had my Mazda serviced at other dealership this is by far the best definitely would recommend Mazda Lakeland at other dealership this is by far the best definitely would recommend Mazda Lakeland More

I have purchased 3 new cars in a row from this dealership. My last experience went above and beyond any new car buying experience I've had thus far. The people that went above and beyond: J dealership. My last experience went above and beyond any new car buying experience I've had thus far. The people that went above and beyond: Julio in Finance. He was the one who really had my deal worked up and did all the necessary hand holding to get it done. For real numbers were shared and all that he and I discussed came to fruition. Sophia, the GM. "Very" kind and put the keys to my new vehicle in her drawer. She made me feel the process would be as easy as it turned out to be. Wayne, New Car Sales Manager made me feel he was genuinely interested in me and worked to complete the process honoring all that was previously stated. He did a Lot of hand holding which I appreciated. Andres, the salesman who I had no previous contact with but I assume who happened to be working the morning of my appointment to trade my car. He was accommodating, extremely nice and knowledgeable as well as patient. Aleena in Finance closed my deal as Julio was off that day. She expedited the process, was efficient and a pleasure to deal with. Bottom line .... I no longer am in the Lakeland area but drove about a hundred miles to give Lakeland Mazda my business. Why? Because they're honest and upfront about what you can expect and they follow through, honoring deals they've discussed. I recommend Lakeland Mazda to all my friends and family in the area. "Don't" buy a Mazda unless you've given them an opportunity to earn your business. You'll end up like me, having a relationship for years. More

I put off buying a new car for a long time after being held hostage at a Toyota dealership (not really, but it felt like it). I never felt pressured to make a decision. Angela, was very patient with me a held hostage at a Toyota dealership (not really, but it felt like it). I never felt pressured to make a decision. Angela, was very patient with me and helped me find the vehicle that had everything I wanted and didn't pressure me to get a higher dollar vehicle with items I didn't want. I would recommend this dealership to anyone looking for a vehicle. More

Amber Martinez was wonderful and made me feel so comfortable! She was very informative and answered any questions I had! comfortable! She was very informative and answered any questions I had! More

Very professional. Impressive video of inspection sent via text in real time. Excellent communication. Quick scheduling and service. Impressive video of inspection sent via text in real time. Excellent communication. Quick scheduling and service. More

My family and I had a wonderful experience! The staff are very helpful and laid back, so there's no pressure, which makes the entire process much more enjoyable. The staff are very helpful and laid back, so there's no pressure, which makes the entire process much more enjoyable. More

Great service! Staff are very helpful. Always a pleasure taking my Mazda in for service. Staff are very helpful. Always a pleasure taking my Mazda in for service. More

Staff are very helpful. They updated me during the service process. They even included a video of what they have done to my car and explained what they have diagnosed. Th They updated me during the service process. They even included a video of what they have done to my car and explained what they have diagnosed. The mechanic even went with me for a drive to help diagnose the problem. Juan is a great help and even informed me that I can give him a call as to the status of my car. Aldel is the mechanic, and he is very helpful in explaining his diagnosis during the test drive. The garage shop is very clean and well organize. The waiting room is very clean, and they even provided refreshment (coffee and water). A vending machine is available for a quick snack while waiting. These guys really take care of their Mazda family. Nice dealer and great job. Thanks. Love my Mazda CX30. More

Professiona staff with great customer care. I was greeted right away and my needs assessed I was greeted right away and my needs assessed More