Mazda Lakeland

I made an appointment on 5/24 for an oil change and front windshield wipers. When I received a video showing what repairs were recommended, I saw they had rotated my tires. I went to my service manager, Juan windshield wipers. When I received a video showing what repairs were recommended, I saw they had rotated my tires. I went to my service manager, Juan Morrel, and he insisted that I requested it. I asked to speak with his manager. I told his manager that I have my email that shows the service that I requested. He made like he was doing me a one time favor by taking the price of the tire rotation off the bill. One time is right since I will never go back here again. I guess this is a common practice. Someone else complained about the same situation. Michael Floss More

We purchased a vehicle from Mazda Lakeland in Dec, 2023. Within an hour all of the warning lights on the dash lit up and soon the car went into limp mode in the middle of traffic on I4. We called the deale Within an hour all of the warning lights on the dash lit up and soon the car went into limp mode in the middle of traffic on I4. We called the dealership and they asked us to "give them a chance to fix it. " Since then it has been in the shop for 47 days for 4 attempts to repair. We have invested $1229 in a repair that they assured us would fix the car, and it is still not safe to drive. Here is an outline of events. The problem with this car has created multiple safety issues for our 24 yr-old daughter. Leaving her with a badly misfiring car, in limp mode, on the side of I4 -once during an attempt to go to the hospital for a medical emergency. After the third repair attempt, upon my request, I received a call from Sophia Justiz, General Manager of the dealership. During multiple conversations she suggested that we complete a “buy back” of the malfunctioning vehicle and trade for either a new car lease or another used car. But when pressed, her "buy-back" offer was to trade-in for $12,500 a car for which we paid $14,595+$899 Doc fee+all other fees and repair expenses. Mazda Lakeland actively avoided the 5 day return policy by asking us to give them the opportunity to fix the car. Now that we are outside of the 5 day window, they will only offer to trade the car in for thousands less than we paid or it, or leave us with an unusable vehicle. Obviously, she considers this an opportunity to sell another car, not to stand behind a previous sale. The bottom line is that our hard-cost investment in this car (excluding measurable transportation and lost work) equals $17,992.50. Mazda Lakeland’s offer of $12,500 leaves us with a true, out of pocket cash loss of $5,492.50. Sophia refuses to even respond to me or acknowledge 5+ attempts to communicate with her since May 5. I attempted to contact their parent company, Holler-Classic. They would not accept a call or email either. Stay clear. More

Mazda Lakeland never stopped working to get me the EXACT vehicle I wanted. Angela Stone was golden as my salesperson, taking extreme care to explain and set up driver dashboard features; sales manager Wayne vehicle I wanted. Angela Stone was golden as my salesperson, taking extreme care to explain and set up driver dashboard features; sales manager Wayne Weathersby ensured final destination delivery to save significant transit mileage. More

Thanks for a very positive service experience during my last visit at Lakeland Mazda (May 2024). last visit at Lakeland Mazda (May 2024). More

Worst place ever, overfill oil, loosing plastics clips cover, technician are very unqualified, they don’t apparently know how to service a vehicle, my Mazda cx5 2023 got oil change twice and both times it cover, technician are very unqualified, they don’t apparently know how to service a vehicle, my Mazda cx5 2023 got oil change twice and both times it got oil overfilled, a vehicle that only take 4.8 qt with oil filter and this people put 6.1 qt the first time and the second time 5.5 qt just today May15-2024,service advisor Mr Freidel got advised by this issue and guest what? Same thing, not corrected, shame on you Lakeland Mazda, after I paid $208.00, bad experience, not comeback More

Service department is great I have had my Mazda serviced at other dealership this is by far the best definitely would recommend Mazda Lakeland at other dealership this is by far the best definitely would recommend Mazda Lakeland More

I have purchased 3 new cars in a row from this dealership. My last experience went above and beyond any new car buying experience I've had thus far. The people that went above and beyond: J dealership. My last experience went above and beyond any new car buying experience I've had thus far. The people that went above and beyond: Julio in Finance. He was the one who really had my deal worked up and did all the necessary hand holding to get it done. For real numbers were shared and all that he and I discussed came to fruition. Sophia, the GM. "Very" kind and put the keys to my new vehicle in her drawer. She made me feel the process would be as easy as it turned out to be. Wayne, New Car Sales Manager made me feel he was genuinely interested in me and worked to complete the process honoring all that was previously stated. He did a Lot of hand holding which I appreciated. Andres, the salesman who I had no previous contact with but I assume who happened to be working the morning of my appointment to trade my car. He was accommodating, extremely nice and knowledgeable as well as patient. Aleena in Finance closed my deal as Julio was off that day. She expedited the process, was efficient and a pleasure to deal with. Bottom line .... I no longer am in the Lakeland area but drove about a hundred miles to give Lakeland Mazda my business. Why? Because they're honest and upfront about what you can expect and they follow through, honoring deals they've discussed. I recommend Lakeland Mazda to all my friends and family in the area. "Don't" buy a Mazda unless you've given them an opportunity to earn your business. You'll end up like me, having a relationship for years. More

I put off buying a new car for a long time after being held hostage at a Toyota dealership (not really, but it felt like it). I never felt pressured to make a decision. Angela, was very patient with me a held hostage at a Toyota dealership (not really, but it felt like it). I never felt pressured to make a decision. Angela, was very patient with me and helped me find the vehicle that had everything I wanted and didn't pressure me to get a higher dollar vehicle with items I didn't want. I would recommend this dealership to anyone looking for a vehicle. More

Amber Martinez was wonderful and made me feel so comfortable! She was very informative and answered any questions I had! comfortable! She was very informative and answered any questions I had! More

Very professional. Impressive video of inspection sent via text in real time. Excellent communication. Quick scheduling and service. Impressive video of inspection sent via text in real time. Excellent communication. Quick scheduling and service. More