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Mazda Lakeland
Lakeland, FL
335 Reviews
Mazda Lakeland is proud to join the successful Holler-Classic Family of Dealerships, which has been serving the surrounding Central Florida community for 80 years since 1938! Our group's motto, "Never forget your customer - Never let your customer forget you!" comes straight from the mind and heart of the William E. "Bill" Holler, the first of the Holler family to go into the automotive industry. Long before motivational speakers became fashionable, Bill Holler was an institution! Automotive News described him as a spellbinder, a table-pounder, and an evangelist. But he didn't sell cars on personality alone. By understanding customer wants and needs, Bill was able to develop innovative programs to inspire dealers to establish new sales records.
Roger III, Chris, and Jill Holler Rogers (Vice-Presidents of our automotive group) are the great-grandchildren of the fabled Bill Holler. He founded the General Motors Dealers' Son School established to prepare dealers' offspring to inherit the family franchise and his son, grandson, and great-grandchildren were all graduates. From 1929 when General Motors Chairman, C.S. Mott, hired Bill to be Vice President of GM and General Sales Manager of Chevrolet until his retirement in 1945, Bill Holler earned a distinguished reputation as a tireless listener to the dealer, implementing trend-setting innovations and establishing programs to teach the fundamentals of auto sales and quality service still in use today. A believer that a good sales person is critical to our economy, Bill elevated the standards of our profession. In sales literature and speeches he often pointed out that the commander who leads the troops in battle...the volunteer who raises funds for charity...the homeowner who gets the neighborhood involved in a community project...is doing a sales job.
We also have access to extensive inventory across the Holer Classic Family of Dealerships, including dealerships serving Genesis Orlando, Audi Orlando, Honda Orlando, Mazda Orlando, Hyundai Orlando, and a second Honda Orlando dealership serving the Winter Park area. As well as additional inventory at Driver's Mart for Used Cars Orlando.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 7:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday 11:00 AM - 4:00 PM
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 7:30 AM - 3:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 7:30 AM - 3:00 PM
Sunday Closed
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Showing 335 reviews
July 03, 2020
Above and beyond customer service. Great customer service, straight forward pricing, didn't have to haggle a minute, and I got the best price. Would recommend them for your next car pur Great customer service, straight forward pricing, didn't have to haggle a minute, and I got the best price. Would recommend them for your next car purchase. More
by Yasser K
Employees Worked With
Hasan Mouslle.
June 10, 2020
Recent Service I just wanted to say THANK YOU for your kindness. The entire Mazda Service team Rocks! I truly appreciate what a good job you guys did on my car; a I just wanted to say THANK YOU for your kindness. The entire Mazda Service team Rocks! I truly appreciate what a good job you guys did on my car; and your customer service is second to none. I want to especially like to Thank Jenny (cashier); what a beautiful person inside & out. Thanks again to all of you! More
by Jlozada33
Employees Worked With
Jenny, sorry, I don't remember the service guys name.
June 10, 2020
I’m new to the area. The team members at Lakeland Mazda had treated me and my car with most respect and care. I would recommend any services here. I will bring my car back again. Thank you Lakeland Mazda m had treated me and my car with most respect and care. I would recommend any services here. I will bring my car back again. Thank you Lakeland Mazda members. More
by kebettis
Employees Worked With
Sophia, Jenny, Edwin and Brandy
June 10, 2020
During May Mazda Lakeland offered a free oil change for healthcare workers! My vehicle got the royal treatment...oil change, a wash, and sanitized! Thank you so much Mazda Lakeland #MAZDACARES healthcare workers! My vehicle got the royal treatment...oil change, a wash, and sanitized! Thank you so much Mazda Lakeland #MAZDACARES More
by Jeflowjr
Employees Worked With
Jenny Reed
June 08, 2020
From the scheduling of the appointment to completion of service, there was great communication, professionalism and just plain nice people. I highly recommend Lakeland Mazda. service, there was great communication, professionalism and just plain nice people. I highly recommend Lakeland Mazda. More
by Rswindal
Employees Worked With
Jenny and others (didn’t get the names)
March 28, 2020
This was unfortunately not a great experience. First when running my credit for the loan they ran it with about 6-7 different banks to get me the best rate which put 6 hard hits on my credit. . I physically running my credit for the loan they ran it with about 6-7 different banks to get me the best rate which put 6 hard hits on my credit. . I physically showed them my credit score Before they ran my credit. You would think as professionals they would have experience in the lenders they work with to know which lender they should move you forward with. Secondly, during the purchase process of buying a used car the sales associate stated the car would come with a 90 day warranty as they would replace or fix any issues with OEM parts to ensure I have the best experience. Immediately the car had an issue with the Bluetooth which many people use today as a hands free option in keeping themselves safe while driving. They were very understanding and worked with me to get the issue resolved and part replaced with the OEM dealer. During my visit I expressed issues with the cruise control and the dealer did confirm the issue however Mazda refused to cover the expense. The second issue that came about was the muffler as it broke within the first 90 days. The service manager took the car to a local muffler shop and had it fixed but not OEM as they initially stated when selling the car. When I mentioned this to the shop manager he said it was too expensive to replace with OEM and he felt the way the muffler shop repaired it was better than having the OEM muffler fixed and replaced. I didn’t argue because the job was already done. I also spoke to the GM Sophia and explained my issues with the remaining problems such as the cruise control, and rear camera. She was kind enough to get me another appointment with her team however the team stated everything was working at that moment and they couldn’t do anything. Once I returned home the issue immediately started again and at this point I was exhausted I. Trying to get them to support me and not getting anywhere as the dealership is 45 min away from me. The issues still remain and Sophia reached out to see how I was doing. I explained my frustration with the experience and the end result was “I’m sorry I can’t help you. You should take it to the dealer.” This is not a way to build relationships with clientele not to provide customer service. This dealership will tell you anything to get you into a car but won’t follow through on the support they promised. Sadly enough I will never be purchasing a car from them again nor would I recommend this dealership to anyone... More
by derekmrace
Employees Worked With
Sophia (GM)
March 01, 2020
I definitely recommend Lakeland Mazda. I was in a brand new car in 3 hours from start to finish. The whole staff was friendly and wonderful to work with. Lakeland Mazda has earned my business. new car in 3 hours from start to finish. The whole staff was friendly and wonderful to work with. Lakeland Mazda has earned my business. More
by kristycorkum
Employees Worked With
Austin and Chris
March 01, 2020
Easy to schedule service through the Mazda App. They respect the time of appointment and take care of you as soon as you arrive. Mr. Campion provides a warm and wonderful customer service. respect the time of appointment and take care of you as soon as you arrive. Mr. Campion provides a warm and wonderful customer service. More
by Marco Carvajal
Employees Worked With
Campion
February 21, 2020
Always great service in a timely matter! Went in without an appointment for an oil change and tire rotation. They worked me in and service was done right and fast as possible. an appointment for an oil change and tire rotation. They worked me in and service was done right and fast as possible. More
by Drew
Employees Worked With
Edwin, Peter
February 19, 2020
Always a positive experience ~ prompt, friendly, professional service department providing individualized attention and reliable service. The complimentary wash and vacuuming of my car is an added p professional service department providing individualized attention and reliable service. The complimentary wash and vacuuming of my car is an added plus and greatly appreciated! More
by Pegroy
Employees Worked With
Joey Campion
