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Mazda Lakeland
Lakeland, FL
334 Reviews
Mazda Lakeland is proud to join the successful Holler-Classic Family of Dealerships, which has been serving the surrounding Central Florida community for 80 years since 1938! Our group's motto, "Never forget your customer - Never let your customer forget you!" comes straight from the mind and heart of the William E. "Bill" Holler, the first of the Holler family to go into the automotive industry. Long before motivational speakers became fashionable, Bill Holler was an institution! Automotive News described him as a spellbinder, a table-pounder, and an evangelist. But he didn't sell cars on personality alone. By understanding customer wants and needs, Bill was able to develop innovative programs to inspire dealers to establish new sales records.
Roger III, Chris, and Jill Holler Rogers (Vice-Presidents of our automotive group) are the great-grandchildren of the fabled Bill Holler. He founded the General Motors Dealers' Son School established to prepare dealers' offspring to inherit the family franchise and his son, grandson, and great-grandchildren were all graduates. From 1929 when General Motors Chairman, C.S. Mott, hired Bill to be Vice President of GM and General Sales Manager of Chevrolet until his retirement in 1945, Bill Holler earned a distinguished reputation as a tireless listener to the dealer, implementing trend-setting innovations and establishing programs to teach the fundamentals of auto sales and quality service still in use today. A believer that a good sales person is critical to our economy, Bill elevated the standards of our profession. In sales literature and speeches he often pointed out that the commander who leads the troops in battle...the volunteer who raises funds for charity...the homeowner who gets the neighborhood involved in a community project...is doing a sales job.
We also have access to extensive inventory across the Holer Classic Family of Dealerships, including dealerships serving Genesis Orlando, Audi Orlando, Honda Orlando, Mazda Orlando, Hyundai Orlando, and a second Honda Orlando dealership serving the Winter Park area. As well as additional inventory at Driver's Mart for Used Cars Orlando.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 7:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday 11:00 AM - 4:00 PM
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 7:30 AM - 3:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 7:30 AM - 3:00 PM
Sunday Closed
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Showing 334 reviews
December 16, 2021
I had a great experience at Mazda Lakeland. I called, told Tony what I wanted and he took care of everything for me. Tony kept in touch with me until my car was delivered. I couldn’t ask for a better s told Tony what I wanted and he took care of everything for me. Tony kept in touch with me until my car was delivered. I couldn’t ask for a better salesman, his professionalism is outstanding. Thanks Tony. I am a happy Mazda car owner. A very big thank you to Manager Chris, you made my day. I will tell my friends and family to go see Tony and Chris at Mazda Lakeland. More
by lmeadows27
Employees Worked With
Austin finance dept. thank you.
December 14, 2021
Both, Naomi and General Manger, Sophia extended both Both, Naomi and General Manger, Sophia extended both professionalism and respect in my dealings with them. I wish all car dealerships approached se Both, Naomi and General Manger, Sophia extended both professionalism and respect in my dealings with them. I wish all car dealerships approached selling cars in the stress free environment as Lakeland Mazda, More
by ntagain04
Employees Worked With
Sophia
October 27, 2021
No pressure, knowledgeable sales staff and finance manager. Process was fast and fair.I will recommend this dealership to everyone. ***** manager. Process was fast and fair.I will recommend this dealership to everyone. ***** More
by Jdavis9893
Employees Worked With
October 23, 2021
Terrible customer service and inconsiderate staff my vehicle was there for over 7 hours and no one ever knew what was going on. The number they gave us for an update was an out of service line that no o vehicle was there for over 7 hours and no one ever knew what was going on. The number they gave us for an update was an out of service line that no one answered More
by Roejones
Employees Worked With
October 19, 2021
Best dealership that I’ve dealt with. Excellent personnel and fair prices for service. Plus I have not had a single problem with my vehicle. That’s what will keep me a happy customer. and fair prices for service. Plus I have not had a single problem with my vehicle. That’s what will keep me a happy customer. More
by Ron Ash
Employees Worked With
Brandi in Service
October 15, 2021
Susan and Zachary are the best. They are both very professional, knowledgeable, and personable. I felt like I had my own designated sales team working to help me throughout the entire experience. Th professional, knowledgeable, and personable. I felt like I had my own designated sales team working to help me throughout the entire experience. They understood the accommodations I needed for my growing family. They both worked consistently and patiently on managing questions about their vehicle pricing against any fair market trade-ins I proposed. I received rapid responses on pricing quotes and requotes for lender repayments. They appeared honest and caring. I did not feel pressured to buy a vehicle. Our constant contacts were sincere and appropriate. Susan shared the history of the owners and their promises to only price vehicles and not people. I felt a sense of pride in this dealership's culture. Through Susan and Zachary you can observe the willingness of everyone to work as a team in a customer first environment. More
by DP
Employees Worked With
Susan and Zachary
October 11, 2021
Nice & new; check-in & communication great; picking up was awful. 20 minute wait & 1 emp left. was awful. 20 minute wait & 1 emp left. More
by Challenger70
Employees Worked With
Other Employees :
Brandi Olson -5 stars; Holley -0 stars as she knew I was standing there while other advisor was struggling with a prepaid maintenance plan for another client. Then, she just left with 3 of us waiting on the last advisor
October 09, 2021
Addressed my brake issue in a very professional manner. Service manager was courteous and professional. Service manager was courteous and professional. More
by mohardin
Employees Worked With
