Mazda Lakeland
Lakeland, FL
Filter Reviews by Keyword
By Type
Showing 321 reviews
Terrible customer service and inconsiderate staff my vehicle was there for over 7 hours and no one ever knew what was going on. The number they gave us for an update was an out of service line that no o vehicle was there for over 7 hours and no one ever knew what was going on. The number they gave us for an update was an out of service line that no one answered More
Best dealership that I’ve dealt with. Excellent personnel and fair prices for service. Plus I have not had a single problem with my vehicle. That’s what will keep me a happy customer. and fair prices for service. Plus I have not had a single problem with my vehicle. That’s what will keep me a happy customer. More
Susan and Zachary are the best. They are both very professional, knowledgeable, and personable. I felt like I had my own designated sales team working to help me throughout the entire experience. Th professional, knowledgeable, and personable. I felt like I had my own designated sales team working to help me throughout the entire experience. They understood the accommodations I needed for my growing family. They both worked consistently and patiently on managing questions about their vehicle pricing against any fair market trade-ins I proposed. I received rapid responses on pricing quotes and requotes for lender repayments. They appeared honest and caring. I did not feel pressured to buy a vehicle. Our constant contacts were sincere and appropriate. Susan shared the history of the owners and their promises to only price vehicles and not people. I felt a sense of pride in this dealership's culture. Through Susan and Zachary you can observe the willingness of everyone to work as a team in a customer first environment. More
Nice & new; check-in & communication great; picking up was awful. 20 minute wait & 1 emp left. was awful. 20 minute wait & 1 emp left. More
Friendly helpful staff. Service was quick and I enjoyed watching my vehicle being serviced on my phone. The spoiler was a dirty hair cover left on my front passenger seat. watching my vehicle being serviced on my phone. The spoiler was a dirty hair cover left on my front passenger seat. More
Keep the service coupons coming! Loved the service video. Great staff at this site. You are too aggressive with your review requests. That is the only negative. Great staff at this site. You are too aggressive with your review requests. That is the only negative. More